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Counterfeiting? RRS feed

  • Question

  • I bought my laptop new in March, with XP pre-installed.  I'm using IE 7, I have Windows Defender -- obviously I've been through this validation process before yet suddenly my PC fails? 

    The only thing I've done differently is update McAfee and there's a new "Maintain Computer" feature and I used it to perform a "Quick Clean."  Is there anyway this deleted something I needed to validate?  Are other people with McAfee experiencing similar problems?

    Or is this exclusively Microsoft randomly passing and failing people?

    Is there a way to retest to see if it validates?

    Thursday, August 10, 2006 11:41 PM

Answers

  • Sunny:

     

    There seems to be a mismatch in your file versions (it says both 1.5.540 and 1.5.530). I recommend updating fully to the newest versio n(1.5.540) in order to remedy the issue you're having.

     

    http://go.microsoft.com/fwlink/?linkid=69498 (the direct link for 1.5.540)

     

    -phil

    Friday, August 11, 2006 2:30 AM
  • Hello Karl,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Enterprise 2007  product keys installed on this computer were not assigned by Microsoft. The keys are counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Enterprise 2007 before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Monday, December 31, 2007 11:03 PM
  • Karl,

     

    We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information: 

     

    - Your product key for (Office or Windows),  

    -  Business location where purchased

    -  Address

    -  Phone number

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we reach you should we need more information or provide you with information. 

     

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

     Thank you very much

     

     Stephen Holm, MS

    WGA Forum Manager

     

    Monday, December 31, 2007 11:05 PM

All replies

  • Sunny:

     

    We have recieved reports (have not verified it yet ourselves) that McAfee is currently causing conflicting issues... not only with WGA, but with also things such as Printer drivers, etc.

     

    What happens when you go to www.microsoft.com/genuine and click validate?

     

    -phil

    Thursday, August 10, 2006 11:48 PM
  • OK thanks, Phil. 

    I tried that link and it said I validated but when I initially restarted I was greeted with that notice in the bottom right corner, again.  It wasn't until I shut it down and turned it back on that it was completely removed.

    I'm guessing that little Windows "updating" icon I see (for about 5 seconds) in the status bar, when I log on, is it re-validating.

    Friday, August 11, 2006 2:00 AM
  • Sunny:

     

    Can you runt his tool (http://go.microsoft.com/fwlink/?linkid=52012) and press copy to clipbaord and paste its output in a reply? We can take a closer look at whats going on.

    -phil

    Friday, August 11, 2006 2:05 AM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-JQX8J-GYGK3-6X6WD
    Windows Product Key Hash: uGUHMlskOcYcAsNQN9VhyjV9b3E=
    Windows Product ID: 76477-OEM-2111907-00105
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: Retrieving code...
    ID: 25258b61-a7ff-4243-be0d-d1f119a46c28
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 2321 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>25258b61-a7ff-4243-be0d-d1f119a46c28</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-6X6WD</PKey><PID>76477-OEM-2111907-00105</PID><PIDType>2</PIDType><SID>S-1-5-21-464115052-1500304249-1399011104</SID><SYSTEM><Manufacturer>Elitegroup Co.</Manufacturer><Model>ECS G320</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date><SLPBIOS>BIOSLOCKFUNCTION ELITEGROUP</SLPBIOS></BIOS><HWID>73663F5F01842047</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Is this normal/OK?

    Friday, August 11, 2006 2:27 AM
  • Sunny:

     

    There seems to be a mismatch in your file versions (it says both 1.5.540 and 1.5.530). I recommend updating fully to the newest versio n(1.5.540) in order to remedy the issue you're having.

     

    http://go.microsoft.com/fwlink/?linkid=69498 (the direct link for 1.5.540)

     

    -phil

    Friday, August 11, 2006 2:30 AM
  • I experienced the exactly the same issue with McAfee Quick Clean, only after running it did the counterfeiting problem arise.

    I managed to revalidate and 'activate' XP home, but still got the warnings, my diagnostic report is as follows:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-3GCQ6-CY8F6-RYRCB
    Windows Product Key Hash: ADQlx18YLfsyKQm5BGTiXguLysI=
    Windows Product ID: 76477-OEM-2168902-83500
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: 8NMBY5
    ID: e613f493-7357-4ba0-affc-c5022174195f
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 3141 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>e613f493-7357-4ba0-affc-c5022174195f</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-RYRCB</PKey><PID>76477-OEM-2168902-83500</PID><PIDType>3</PIDType><SID>S-1-5-21-63492145-1336638752-1647105396</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9300                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050919000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>DA613107018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55070</Pid></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>632F339CBB93068</Val><Hash>Lu56kj99m0S/XFeG9x8GPvVdD3M=</Hash><Pid>70141-052-5891543-56635</Pid></Product></Products></Office></Software></GenuineResults> 

     

    I have tried the "wgatray.exe /b" tip but that did not work.

    any other ideas?

    I will also email McAfee and let them know that this is not an isolated incident!

    regards - Sean

    Friday, August 11, 2006 3:48 PM
  • Sean3DD,

    Click "Start" then "Run" finally type "wgatray.exe /b" That will basically restart wga.

    Friday, August 11, 2006 4:26 PM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X7P27-FRHRT-8BVHT
    Windows Product Key Hash: wFq999K1XjcuTTh8JVCBqB/t/8M=
    Windows Product ID: 55274-648-4620504-23715
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {CE3C3DCE-1879-43E9-B204-6DE90E1244F7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CE3C3DCE-1879-43E9-B204-6DE90E1244F7}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8BVHT</PKey><PID>55274-648-4620504-23715</PID><PIDType>1</PIDType><SID>S-1-5-21-1957994488-1409082233-1177238915</SID><SYSTEM><Manufacturer>P4V80</Manufacturer><Model>P4VM800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="3"/><Date>20050923000000.000000+000</Date></BIOS><HWID>4B0D3AF70184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65606</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, December 30, 2007 1:50 AM
  • Hello Karl,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The Windows XP Professional and Office Enterprise 2007  product keys installed on this computer were not assigned by Microsoft. The keys are counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Professional and Office Enterprise 2007 before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

    Thank you,

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Monday, December 31, 2007 11:03 PM
  • Karl,

     

    We would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information: 

     

    - Your product key for (Office or Windows),  

    -  Business location where purchased

    -  Address

    -  Phone number

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we reach you should we need more information or provide you with information. 

     

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

     Thank you very much

     

     Stephen Holm, MS

    WGA Forum Manager

     

    Monday, December 31, 2007 11:05 PM