Microsoft Genuine Advantage Diagnostic Tool stops responding RRS feed

  • Question

  • I have a small problem receiving updates. Everytime I try to update one of our PC in the network it tells me that validation fails. Running Microsoft Genuine Advantage Diagnostic Tool stops responding at "Windows validation ActiveX loaded" it stays in checking state for hours and no button comes up to fix the problem. What can I do receive updates for this PC?
    Friday, April 20, 2007 4:42 PM


  • Hi RudiFD,


    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.


    Thank you,

    Darin Smith

    WGA Forum Program Manager


    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.


    Friday, April 20, 2007 11:19 PM