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Problems with OEM Vista on Toshiba Lap Top After MS Update - Software Identified as Not Genuine

    Question

  • I am and Englishman living in Japan. My Japanese wife's lap top computer has Vista Home Premium as OEM pre-installed on it. Purchased from Midori Denki, a major retailer here, there can be no question of the legitimacy of the software installed on it either by them or Toshiba. My wife is not so great with computers. She asked me about an update pop-up she was getting on her machine. After I allowed the MS Update, the machine failed to get past the log on screen and a link was displayed which tool me to a MS Site offering to download a new version of Vista declaring that the Vista on my machine is non genuine. The PC was now unusable. I could not really understand why this was happening. My Japanese is not so good. In the end my wife lost patience and took her PC back to the store and they have returned it to Toshiba to try to resolve what is going on here. Meanwhile, as I check on line I find hundreds of reported incidents on the web of users experiencing the same problems. What appears to have happened here is that MS in their update included a program that checked the legitimacy of the software installed on my wife's computer...and that identified this software as being non genuine. Now I assume that is not in error. I hope this is correct as I shall now be pursuing a claim with Midori Denki and Toshiba for installing software that was not genuine on my wife's computer. At the end of the day, this is going to cause quite a lot of trouble I think and I am concerned to find out there are so many other users out there who assume their software is legitimate only to find it is not. Clearly this is not their fault...Presumably MS has some sort of "arrangement" with Toshiba which allows them to sell their machines with VISTA or Windows 7 or 8 or whatever, and it will not be good news for their customers to learn that their software is identified by MS non genuine. What is MS doing about this situation instead of dealing with user's problems on a case by case basis when this is clearly a widespread problem on a very large scale between major international companies.
    • Edited by KobeDane Tuesday, January 15, 2013 10:56 AM
    Tuesday, January 15, 2013 10:45 AM

Answers

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    If you can't access the desktop....
     
    If you do not have access to the Start Button:
     1) Login to Vista and click the option that brings up Internet Explorer.
     2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
     3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
     4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
     5) Return to this thread
    6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, January 16, 2013 11:25 AM
    Moderator