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Office 2003 now says its not valid please help RRS feed

  • Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X7WWT-TK3Y9-9C89H
    Windows Product Key Hash: HIACyxAxo5/za+9qasMTyKwa7zY=
    Windows Product ID: 55276-011-5130462-22929
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E536491E-4DA1-4587-9A17-3F6E9E39FA0B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E536491E-4DA1-4587-9A17-3F6E9E39FA0B}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9C89H</PKey><PID>55276-011-5130462-22929</PID><PIDType>5</PIDType><SID>S-1-5-21-1644491937-1637723038-682003330</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-MA74GM-S2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20080201000000.000000+000</Date></BIOS><HWID>7AB2309F01844078</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57304</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14730:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14730:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14730:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Saturday, November 14, 2009 1:42 PM

Answers

  • Hello Angof,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Regarding Office Professional 2003, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.  If the seller refuses to help, please consider exercising whatever recourse is available to you from consumer protections in place by law, or thru your method of payment, or thru the selling venue.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:17 PM
    Monday, November 16, 2009 3:24 AM
  • I did a complete reinstall which didn't work for some reason, so I tried the product key change as suggested above and that worked. So issue solved many thanks.
    • Marked as answer by Angof Monday, November 16, 2009 6:44 PM
    Monday, November 16, 2009 6:44 PM

All replies

  • Hello Angof,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Regarding Office Professional 2003, the report says you have a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL CD, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.  If the seller refuses to help, please consider exercising whatever recourse is available to you from consumer protections in place by law, or thru your method of payment, or thru the selling venue.

    Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:17 PM
    Monday, November 16, 2009 3:24 AM
  • Yes this is part of a volume license given to a charity I work for. I have checked with everyone who are authorised to operate with a charity license copy and no one has made copies or installed them on other machines. We do not have a sys admin as we are small charity and got the software through the CTX charity scheme. To our knowledge there has been no resale or compromise and this is the only copy of all of the volume license copies we have that seems to have been affected by the problem.

    With thanks for any help

    Angof
    Monday, November 16, 2009 4:20 PM
  • Hello Angof,

    You certainly may have received a license to use Office Professional 2003 thru the CTX charity program, but you did not receive this particular license thru the program.

    It could be a simple case of a mixup with the product keys.

    The product key used to do the nongenuine installation above is a widely pirated product key that ends in 3HFDY.  Please compare that last set of characters to the product key you received under the charity program, and I think you will find that it is different from the one installed now that ends in 3HFDY.

    If your correctly licensed product is also a volume license for Office Professional 2003, you may be able to change the product key from the old nongenuine one to the current genuine one using the procedure in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456

    If the correctly licensed product is not Office Professional 2003, then the product key changing procedure most likely will not work.  In that case, to correct the problem, you should uninstall the installed nongenuine copy, then restart twice, then do a clean installation of the correctly licensed copy acquired thru the CTX charity program.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, November 16, 2009 4:32 PM
  • I have no idea how it got mixed but I research it thank you.
    Monday, November 16, 2009 5:39 PM
  • I did a complete reinstall which didn't work for some reason, so I tried the product key change as suggested above and that worked. So issue solved many thanks.
    • Marked as answer by Angof Monday, November 16, 2009 6:44 PM
    Monday, November 16, 2009 6:44 PM