Hi,
We would like to add a workflow to email to customer when case closed.
After setting workflow, I found case customer field can only be an account or contact.
We service company customer. Each account has many contacts. When we create a case for account, we can choose contract of this customer. But the case close email will send to main contact of this account.
When we create case for contact, we can not choose contract since contract is belong to account!
How can I resolve this situation?
George