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Lost my retail XP Pro CD; now what? RRS feed

  • Question

  •  

    I need to reinstall my OS, but my CD has disappeared.

    Who do I contact to get one mailed out to me?

     

    Thanks.

     

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QQDJJ-XQW82-WC9KM
    Windows Product Key Hash: He9rGGmL9uLv+dzcfT5XBpoZn90=
    Windows Product ID: 55274-337-1430965-22370
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0D27BA22-5F97-4EBD-86A0-F0A04964BF5C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Sunday, July 20, 2008 2:27 AM

Answers

  • How to replace lost, broken, or missing Microsoft software or hardware:
    http://support.microsoft.com/kb/326246/en-us

    Sunday, July 20, 2008 8:25 PM
    Moderator
  • Contact information:


    Here is contact information for the Microsoft Supplemental Parts team:

    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
      Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

    Sunday, July 20, 2008 10:21 PM
    Moderator

All replies

  • How to replace lost, broken, or missing Microsoft software or hardware:
    http://support.microsoft.com/kb/326246/en-us

    Sunday, July 20, 2008 8:25 PM
    Moderator
  • That seems to be for OEM software/hardware, not retail.
    Sunday, July 20, 2008 9:53 PM
  • Contact information:


    Here is contact information for the Microsoft Supplemental Parts team:

    • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
      Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

    Sunday, July 20, 2008 10:21 PM
    Moderator