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Vista NOt recognizing product key... Microsoft Genuine advantage Diagnostic Results ATTACHED RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {C90AA88F-8DFF-4EB9-802F-8B4EC0C66032}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\kyle\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C90AA88F-8DFF-4EB9-802F-8B4EC0C66032}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-3796388973-42234082-2768830696</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DXP061                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>1.0.3 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060814000000.000000+000</Date></BIOS><HWID>BE313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-1722010
    Installation ID: 007423394602028421337531049335665462654962248854603425
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 41880 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAgACAAAAAgABAAEAeqgeVoYI4g3+UMqO8vT8aDqdJLisViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex
      SSDT   DELL  st_ex

     

    Saturday, June 26, 2010 3:18 AM

Answers

  • Hello Kyle ODonnell,

    You wrote, "On Monday, I contacted Microsoft Support who helped me with a clean install of Vista"

    Doing a clean installation of Vista with Vista Upgrade media (rather than starting the upgrade from within the previous OS as required) will yield the exact result you have before you, an installation of Vista that will not activate and is throwing the error message you are seeing.

    With the extremely rare exception of malware that embeds within a computer's BIOS http://www.howtogeek.com/forum/topic/bios-malware , doing the repartitioning and refomatting of the hard disk drive as you would do on a clean installation using your Dell OS Reinstallaton disc for your computer's original XP installation, will erase any malware on the computer.  Applying SP2 and/or SP3 (you can download standalone installation files:  http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en for SP2  and SP3 http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E&displaylang=en ) offline (from another computer, download and save to a flash drive) will eliminate the chance of picking up malware when connecting to the internet.  The run the Dell pre-upgrade disc (if supplied) and then the Dell-supplied Vista Home Premium upgrade disc.

    After installing the Vista HP upgrade, install your antivirus program or (again, download from another computer and save to a flash drive) install Microsoft's Security Essentials http://www.microsoft.com/security_essentials/.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, June 28, 2010 2:54 PM

All replies

  • Hello Kyle ODonnell,

    Your Vista installation was installed using the default product key, which is only good for the 30-day grace period, of which you have used one day and have 29 days left.

    Is the Vista product you have installed an upgrade retail product or a full retail product?  Look on the Certificate of Authenticity on the top edge of the retail package or on the front of the retail package to see if the word Upgrade or the abbreviation UPG is evident.

    What is the source of the product key you are trying to use?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 4:42 AM
  • It is an upgrade version of Vista... here is the deal.

    I bought a Dell computer with XP professional and recieved a complimentary Vista Home Premium upgrade (it was in the time frame where Vista was not yet released, but it was going to be released soon).  I have both the XP and Vista product keys and cds.  My computer was recently hacked with a unique virus on Mar 13 (Svpieris.dll).  On Monday, I contacted Microsoft Support who helped me with a clean install of Vista, but now I have this issue and my computer is now hacked again as someone sent a message from an old facebook account of mine this evening.

    Please Help. 

    Saturday, June 26, 2010 6:42 AM
  • Hello Kyle ODonnell,

    When trying to enter the product key to activate, are you getting an error message along the lines of "To use the product key you entered, start the installation from your existing version of Windows."?


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Saturday, June 26, 2010 12:33 PM
  • Yes it is saying something like that... My computer is also being denied Windows Updates, getting messages saying it is failing to install several updates.

    Sunday, June 27, 2010 9:47 PM
  • Yes it is saying something like that...

    Hello Kyle ODonnell,

    OK, then, that's what you have to do.  To install a Vista Upgrade license, you have to start the installation from the Operating System being upgraded, in your case the original XP that came on the computer.

    So install XP, apply XP SP 3 (you may have to apply P SP2 first then XP SP3, depends upon your Dell disc), then run the Vista upgrade.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Sunday, June 27, 2010 11:08 PM
  • Already have done that... still the same issue.

    I think I just need Microsoft to validate my version of windows.  Otherwise this circle will just keep happening considering who ever is hacking my computer seems to have someone on 24x7 watch... in fact the person/company I believe is hacking my computer actually offers that service, literally.  I have already told this to Apple (because my iphone is having issues also), my ISP, Microsoft, IC3, and AT&T, and no one seems to be listening or responding.  Because here is the thing, my computer has been corrupted since March (as far as I know for a fact, but maybe as far back as October 09).  The funny thing is, the only amount charged to my credit cards were $1.54... therefore it is obvious it is the information on my computer the hacker is after, not financial gain.

    Like I said earlier, I did a clean install with Microsoft on Monday 6/21... this Friday 6/25 my Facebook account, which I have only used once before, was hacked considering some posted a message on "my wall" regarding free iPad info.  To me, this says my computer has once again been hacked... contacting my ISP is worthless.

    Sunday, June 27, 2010 11:50 PM
  • I have another question for you Dan...

    Is it possible for someone to hack my computer though an Xbox Media Center Extender and/or IR or BT?  If so, I will tell you why I think that may have happened.

    Sunday, June 27, 2010 11:59 PM
  • Hello Kyle ODonnell,

    You wrote, "On Monday, I contacted Microsoft Support who helped me with a clean install of Vista"

    Doing a clean installation of Vista with Vista Upgrade media (rather than starting the upgrade from within the previous OS as required) will yield the exact result you have before you, an installation of Vista that will not activate and is throwing the error message you are seeing.

    With the extremely rare exception of malware that embeds within a computer's BIOS http://www.howtogeek.com/forum/topic/bios-malware , doing the repartitioning and refomatting of the hard disk drive as you would do on a clean installation using your Dell OS Reinstallaton disc for your computer's original XP installation, will erase any malware on the computer.  Applying SP2 and/or SP3 (you can download standalone installation files:  http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en for SP2  and SP3 http://www.microsoft.com/downloads/details.aspx?FamilyId=85AF7BFD-6F69-4289-8BD1-EB966BCDFB5E&displaylang=en ) offline (from another computer, download and save to a flash drive) will eliminate the chance of picking up malware when connecting to the internet.  The run the Dell pre-upgrade disc (if supplied) and then the Dell-supplied Vista Home Premium upgrade disc.

    After installing the Vista HP upgrade, install your antivirus program or (again, download from another computer and save to a flash drive) install Microsoft's Security Essentials http://www.microsoft.com/security_essentials/.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Monday, June 28, 2010 2:54 PM
  • Dan,

    Thanks for your help Dan... I will try this out this evening and get back to you. 

    Monday, June 28, 2010 6:52 PM
  • Dan, feel free to continue supporting this thread. 

    Hello Kyle

      I know Dan has been helping you with this issue and that is great. However, please know that this is not a WGA related problem but is a problem with the method the software was Upgraded/Installed and the correct forum for this issue would be the 'Install, Upgrade and Activate' section of the Windows Vista Answer Forum at http://social.answers.microsoft.com/Forums/en-US/category/windowsvista

    Thank you,


    Darin MS
    Tuesday, June 29, 2010 8:52 PM
  • Darin & Dan,

    Since I last repsonded, I have purchased and downloaded Windows 7 Home Premium from the Microsoft Store.  My software for Windows 7 has been activated, however I am still experiencing problems with my computer.  I am not sure what is going on... I have followed all the steps on this forum and several other recommendations from Microsoft, Dell, Apple (iPhone issues), my ISP, and other forums and nothing seems to be resolving any type of problems. 

     

    Monday, July 5, 2010 7:33 PM