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Vista Validation Error Code 0xC004F063 following clean install

    Question

  • Hi, I'm hoping someone might be able to help me with a problem I'm having with Vista.

    I've been having problems with my Acer laptop so decided to wipe the hard drive and reinstall the copy of Vista which came pre installed on it.

    After wiping and reinstalling I keep receiving an error code (0xC004F063) when trying to activate Vista and having read some similar posts I think the problem may be because I haven't reinstalled using the Acer recovery discs (which I was unable to find).

    I've attached the diagnostic report and would be really grateful if anybody could offer some advice. Is the only option to buy the recovery discs and reinstall again using them? I've attached the diagnostic report below.

    Thanks,

    Janet

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {C78A37B4-0BD9-4AD1-82E3-053CBC846083}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.120402-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C78A37B4-0BD9-4AD1-82E3-053CBC846083}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3219837180-2323881709-113476720</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Extensa 5635Z    </Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>V0.3219</Version><SMBIOSVersion major="2" minor="5"/><Date>20090806000000.000000+000</Date></BIOS><HWID>54303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500211-02-2057-6002.0000-2832012
    Installation ID: 020405259310866341076893029801647365307073933715340960
    Processor Certificate URL: htp://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: htp://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: htp://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6CJ97
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAQABAAAAAgABAAEAJJTgBF6BeqbawGB1PFry9DCb3IasVkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SLIC   ACRSYS  ACRPRDCT
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci
      SSDT   SataRe  SataAhci

    Tuesday, October 9, 2012 3:34 PM

Answers

  • From the error at #7, you've already run that fix at some point??

    Thanks for pointing up the 063 error - I somehow managed to miss it (despite it being in the Title!)

    This means that you've probably reinstalled the OS from a download or Retail disks, rather than the manufacturer's Recovery disks.

    You need to change the Key to the one on the COA sticker which should be on the machine's case. Use the link at the bottom of the System properties page - you may need to activate by phone.

    If the Key on the sticker is not legible, then yes, you will have to order a set of recovery media from teh manufacturer and do another clean install.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Janet100 Tuesday, October 9, 2012 9:39 PM
    Tuesday, October 9, 2012 8:08 PM
    Moderator

All replies

  • I can't actually see any preoblems in the report beyond the first three lines - which usually means that the Licensing store would benefit from being recreated....

     

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 9, 2012 6:30 PM
    Moderator
  • Hi Noel, thanks for your quick reply.

    At point 7 I get the message "a duplicate file name exists or the file cannot be found"

    Also I forgot to mention that when I click on further information for the error code 0xC004F063 it gives the following information:

    "The software licensing service reported that the computer BIOS is missing a required licence"

    Thanks.

    Tuesday, October 9, 2012 7:39 PM
  • From the error at #7, you've already run that fix at some point??

    Thanks for pointing up the 063 error - I somehow managed to miss it (despite it being in the Title!)

    This means that you've probably reinstalled the OS from a download or Retail disks, rather than the manufacturer's Recovery disks.

    You need to change the Key to the one on the COA sticker which should be on the machine's case. Use the link at the bottom of the System properties page - you may need to activate by phone.

    If the Key on the sticker is not legible, then yes, you will have to order a set of recovery media from teh manufacturer and do another clean install.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by Janet100 Tuesday, October 9, 2012 9:39 PM
    Tuesday, October 9, 2012 8:08 PM
    Moderator
  • Yes, I ran it but wasn't sure I'd followed the instructions correctly so ran through the process a second time to be sure.

    I dont have the Acer recovery disk or an original Vista CD so I installed from a downloaded ISO image and tried to activate using a licence key which I found using one of the free programs which picks up the licence key details. The sticker on the laptop is illegible so I'll get the recovery discs ordered.

    Thanks very much for your help.

    Tuesday, October 9, 2012 9:39 PM
  • Sorry I couldn't give you a more helpful answer.

    Good luck!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, October 9, 2012 10:11 PM
    Moderator