locked
activex download for validation RRS feed

  • Question

  • So i guess it was an update that all of a sudden im getting a popup tahts ays my windows isn't genuine a computer shop installed it months and months ago. But, im trying to validate my windows and when i go to the site to do it, the ActiveX plugin dialog will not pop up, i have tried editing settings, playin with addons, and nothing will seem to do the trick? I may have a trojan or something idk that is blocking my install of it. My computer has been active very weird and freezing up alot since this genuine validation stuff has been going on, will someone please help with this problem!

    Sunday, March 8, 2009 5:27 AM

Answers

  • EliteTuners,

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy [to Clipboard], then paste the report into your reply to this post.

    Next, tell us about the Certificate of Authenticity (CoA) for your Windows. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, Tablet, or Media Center?
    2. For installations of XP that came with the computer (OEM):
        2a. Does it read "OEM Software" or "OEM Product" in black lettering?
        2b. Or, does it have the computer manufacturer's name in black lettering?
    3. For installations of XP purchased at retail, does the retail package have the CoA on the ouuter boxtop, and the Product Key printed on an orange label inside the folder that came in the box?
    4. DO NOT post the Product Key that may be printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    Please visit this page for detailed information and images of CoAs:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 5:41 PM
    Monday, March 9, 2009 4:24 PM

All replies

  • also, when i try to start internet explorer from run with the http://go.microsoft.com/fwlink/?LinkID=39204 tutorial, it wont load internet explorer it pops up and closes automatically. and when i try to run ie from start>program it does the samee thing?
    Sunday, March 8, 2009 5:32 AM
  • EliteTuners,

    We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy [to Clipboard], then paste the report into your reply to this post.

    Next, tell us about the Certificate of Authenticity (CoA) for your Windows. Tell us:
    1. What edition of Windows XP is it for, Home, Pro, Tablet, or Media Center?
    2. For installations of XP that came with the computer (OEM):
        2a. Does it read "OEM Software" or "OEM Product" in black lettering?
        2b. Or, does it have the computer manufacturer's name in black lettering?
    3. For installations of XP purchased at retail, does the retail package have the CoA on the ouuter boxtop, and the Product Key printed on an orange label inside the folder that came in the box?
    4. DO NOT post the Product Key that may be printed on the CoA.
    5. Please also provide a short description of the issue you are experiencing.

    Please visit this page for detailed information and images of CoAs:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=coa

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Thursday, March 12, 2009 5:41 PM
    Monday, March 9, 2009 4:24 PM