locked
CRM 2013 error when adding a new appointment in Outlook. RRS feed

  • Question

  • When added NEW DEADLINE The outlook on the calendar, I received an error in CRM.

    /////ERROR//////////////////////////////////////////////////////////////////////////////////////////

    [2015-03-05 09:20:34.403] Process: w3wp |Organization:b5eb04f5-c174-e411-8f8d-0019990163cf |Thread:   28 |Category: Exception |User: 04b7d2dc-0428-e211-8585-000c29667e7c |Level: Error |ReqId: 8b0e1332-9d32-456b-b953-aa5bfc9c1912 | CrmException..ctor  ilOffset = 0x7
     at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)  ilOffset = 0x7
     at CrmException..ctor(String message, Int32 errorCode)  ilOffset = 0x5
     at SecurityLibrary.RetrievePrivilegeForUser(IUser user, Guid privilege, ExecutionContext context)  ilOffset = 0x14B
     at SecurityLibrary.TryCheckPrivilege(Guid user, Guid privilege, ExecutionContext context)  ilOffset = 0x3D
     at SecurityLibrary.TryCheckPrivilege(SecurityPrincipal principal, Guid privilege, ExecutionContext context)  ilOffset = 0x42
     at SecurityLibrary.CheckPrivilege(SecurityPrincipal principal, Guid privilege, ExecutionContext context)  ilOffset = 0x0
     at AddressManager.GetOwnerCandidate(AddressEntry addressEntry)  ilOffset = 0x50
     at AddressResolver.BuildResolvedAddressEntry(AddressCategory category, BusinessEntity businessEntity, Guid& objectId, Boolean active, String emailAddressMatched)  ilOffset = 0x58
     at AddressResolver.GetPrunedList(BusinessEntityCollection responseCollection, AddressCategory category, Hashtable removeDuplicateFilter)  ilOffset = 0x6B
     at AddressResolver.DoResolve(AddressEntry[] addressEntriesToResolve, Int32[] objectTypes, Boolean matchPartialEmailAddresses)  ilOffset = 0x70
     at AddressManager.ResolveEmailAddressInternalHelper(String emailAddresses, Int32[] objectTypeCodes)  ilOffset = 0x1F
     at CommunicationActivityServiceBase.ResolveUnresolvedParties(BusinessEntityCollection parties, Int32[] objectTypes, ExecutionContext context)  ilOffset = 0x5C
     at AppointmentService.Book(BusinessEntity entity, ExecutionContext context)  ilOffset = 0x3D
     at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
     at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
     at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0xCF
     at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
     at InternalOperationPlugin.Execute(IServiceProvider serviceProvider)  ilOffset = 0x57
     at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)  ilOffset = 0x200
     at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
     at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x6C
     at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
     at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
     at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
     at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
     at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
     at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
     at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
     at   ilOffset = 0xFFFFFFFF
     at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
     at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
     at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
     at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
     at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
     at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
     at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
    >Crm Exception: Message: SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: ed2ef8c8-69db-e311-9816-0019990163cf, ErrorCode: -2147209463
    [2015-03-05 09:20:34.572] Process: w3wp |Organization:b5eb04f5-c174-e411-8f8d-0019990163cf |Thread:   28 |Category: Platform.Sdk |User: 04b7d2dc-0428-e211-8585-000c29667e7c |Level: Error |ReqId: 8b0e1332-9d32-456b-b953-aa5bfc9c1912 | VersionedPluginProxyStepBase.Execute  ilOffset = 0x65
    >Web Service Plug-in failed in SdkMessageProcessingStepId: {E4C9BB1B-EA3E-DB11-86A7-000A3A5473E8}; EntityName: appointment; Stage: 30; MessageName: Book; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
       at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
       at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
       at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
       at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
       at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
       at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
       at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
    Inner Exception: System.Globalization.CultureNotFoundException: Culture is not supported.
    Parameter name: culture
    0 (0x0000) is an invalid culture identifier.
       at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
       at System.Globalization.CultureInfo..ctor(Int32 culture)
       at Microsoft.Crm.Common.BusinessEntities.AppointmentConflictNotificationGenerator.AddNotifications(NotificationAdder notifications, ErrorInfo[] errorInfoArray, CrmResourceManager crmResourceManager, IOrganizationContext context)
       at Microsoft.Crm.Common.ObjectModel.AppointmentService.Book(BusinessEntity entity, ExecutionContext context)
    .
    [2015-03-05 09:20:34.579] Process: w3wp |Organization:b5eb04f5-c174-e411-8f8d-0019990163cf |Thread:   28 |Category: Exception |User: 04b7d2dc-0428-e211-8585-000c29667e7c |Level: Error |ReqId: 8b0e1332-9d32-456b-b953-aa5bfc9c1912 | CrmException..ctor  ilOffset = 0x7
     at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)  ilOffset = 0x7
     at CrmException..ctor(Exception innerException, Int32 errorCode, Object[] arguments)  ilOffset = 0xB
     at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
     at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x6C
     at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
     at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
     at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
     at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
     at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
     at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
     at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
     at   ilOffset = 0xFFFFFFFF
     at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
     at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
     at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
     at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
     at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
     at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
     at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
     at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
     at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
     at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA3
    >Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException: System.Globalization.CultureNotFoundException: Culture is not supported.
    Parameter name: culture
    0 (0x0000) is an invalid culture identifier.
       at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
       at System.Globalization.CultureInfo..ctor(Int32 culture)
       at Microsoft.Crm.Common.BusinessEntities.AppointmentConflictNotificationGenerator.AddNotifications(NotificationAdder notifications, ErrorInfo[] errorInfoArray, CrmResourceManager crmResourceManager, IOrganizationContext context)
       at Microsoft.Crm.Common.ObjectModel.AppointmentService.Book(BusinessEntity entity, ExecutionContext context)
    [2015-03-05 09:20:34.580] Process: w3wp |Organization:b5eb04f5-c174-e411-8f8d-0019990163cf |Thread:   28 |Category: Platform |User: 04b7d2dc-0428-e211-8585-000c29667e7c |Level: Error |ReqId: 8b0e1332-9d32-456b-b953-aa5bfc9c1912 | MessageProcessor.Execute  ilOffset = 0x1C5
    >MessageProcessor fail to process message 'Book' for 'appointment'.
    [2015-03-05 09:20:34.581] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   28 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 8b0e1332-9d32-456b-b953-aa5bfc9c1912 | ExceptionConverter.ConvertToFault  ilOffset = 0x69
    >UNEXPECTED: no fault?
    [2015-03-05 09:20:34.582] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   28 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 8b0e1332-9d32-456b-b953-aa5bfc9c1912 | ExceptionConverter.ConvertMessageAndErrorCode  ilOffset = 0x23B
    >System.Globalization.CultureNotFoundException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #895E889A: System.Globalization.CultureNotFoundException: Culture is not supported.
    >Parameter name: culture
    >0 (0x0000) is an invalid culture identifier.
    >   at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
    >   at System.Globalization.CultureInfo..ctor(Int32 culture)
    >   at Microsoft.Crm.Common.BusinessEntities.AppointmentConflictNotificationGenerator.AddNotifications(NotificationAdder notifications, ErrorInfo[] errorInfoArray, CrmResourceManager crmResourceManager, IOrganizationContext context)
    >   at Microsoft.Crm.Common.ObjectModel.AppointmentService.Book(BusinessEntity entity, ExecutionContext context)

    /////END  ERROR//////////////////////////////////////////////////////////////////////////////////////////

    And then the date of the duplicates in the calendar in Outlook and CRM.

    My version CRM 2013 - 6.1.2.112

    Crm2013wasthemigratedfromthe 2011 version.  

    Does anyone have any idea how to solve it.

    Thursday, March 5, 2015 8:48 AM

All replies

  • expected in past, this was the solution for us: http://social.technet.microsoft.com/wiki/contents/articles/5727.microsoft-dynamics-crm-outlook-installation-issue.aspx

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, March 5, 2015 10:11 AM
  • I've already tried that, didn't help.

    It also occur on admin account.

    Thursday, March 5, 2015 10:43 AM
  • please create a new user and create a new role with full rights as mentioned in the post and try with it, just to be sure that it is not related to the permisssion

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, March 5, 2015 12:55 PM
  • I checked it, these errors occur on all users. Below the main errors that occur.

    Crm Exception: Message: SecLib::RetrievePrivilegeForUser failed - no roles are assigned to user. Returned hr = -2147209463, User: ed2ef8c8-69db-e311-9816-0019990163cf, ErrorCode: -2147209463
    Web Service Plug-in failed in SdkMessageProcessingStepId: {E4C9BB1B-EA3E-DB11-86A7-000A3A5473E8}; EntityName: appointment; Stage: 30; MessageName: Book; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
    Inner Exception: System.Globalization.CultureNotFoundException: Culture is not supported.
    Parameter name: culture
    0 (0x0000) is an invalid culture identifier.

    Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException: System.Globalization.CultureNotFoundException: Culture is not supported.
    Parameter name: culture
    0 (0x0000) is an invalid culture identifier.

    MessageProcessor fail to process message 'Book' for 'appointment'.


    System.Globalization.CultureNotFoundException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #895E889A: System.Globalization.CultureNotFoundException: Culture is not supported.
    >Parameter name: culture
    >0 (0x0000) is an invalid culture identifier.

    Thursday, March 5, 2015 1:34 PM
  • if you created a new user and also created a new userole and having this issue i would open a case

    gruss Daniel Ovadia MBSS - Microsoft Dynamics CRM MCNPS

    Thursday, March 5, 2015 2:35 PM
  • have you looked a this? Not sure if your using on prem or not but assuming so since the traces appear to server side. https://support.microsoft.com/kb/2500917


    Disregaurd the symptems inthe KB, just make sure you service accounts are not in CRM or give them the system admin role. Option 1 is suggested though.
    Thursday, March 5, 2015 9:55 PM
  • Some are suggesting that if you uncheck the "Automatically move records to the owners default queue when record is created or assigned" under the appointment entity this problem will go away. It didn't work for me but I'm looking into this.

    Same exception here:

    https://community.dynamics.com/crm/f/117/p/152886/366072.aspx#366072

    Tuesday, March 31, 2015 3:17 PM