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MS 7 ULTIMATE came with a PRO key, cannot activate. RRS feed

  • Question

  • I decided it was time to install a new OS on my computer running XP.  Picked up the Windows 7 Ultimate from an electronics store and installed.  Grabbed a new Office program while there, installed.  Thought all was activated until the pop-up started, stating I had to activate my OS.  In going over and over it and pulling out tufts of hair from head, I finally realized the Product Key says "PRO" version, but I have Ultimate disks.  I checked everything out prior to opening box, all was intact, including all wrappers.  Everything inside is genuine.  A friend who is a computer technician/manager at a local university said that MS did send out Ultimate with Pro product keys.  He said MS did send new media to resellers to exchange.

    How do I get a key that works with this?  Will I have to reformat and reinstall?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {73394CE0-F4CA-4773-A87C-47D8B3243409}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{73394CE0-F4CA-4773-A87C-47D8B3243409}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-3903631354-1298661597-2933319286</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080826000000.000000+000</Date></BIOS><HWID>CC213607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7601.0000-0972012
    Installation ID: 018142927940594641358595095196802105203731728560336515
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Initial grace period
    Time remaining: 25800 minute(s) (17 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 4/8/2012 4:33:55 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE7
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:22:2012 16:51
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEA6GFECgrbxpj8JEa8jCaENGhlpGpQ0dCXcmNGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      OSFR            A_M_I_        OEMOSFR
      SSDT            DpgPmm        CpuPm

    Sunday, April 8, 2012 9:04 PM

Answers

  • Feel free to submit a confidential Counterfeit Software Report directly with Microsoft.  You may qualify for a complimentary, genuine, Windows 7 license.

    Carey Frisch

    • Marked as answer by Darin Smith MS Tuesday, April 10, 2012 5:57 PM
    • Unmarked as answer by Darin Smith MS Tuesday, April 10, 2012 5:57 PM
    • Marked as answer by Mikkeah Wednesday, April 18, 2012 12:52 AM
    Monday, April 9, 2012 12:06 AM
    Moderator
  • "Mikkeah" wrote in message news:7351641f-18f2-471b-a40a-17ff9180168d...
    The reason I said I have a "Pro" key is that the sticker says "Product Key:  Win7 Pro."   The key that is listed above in the diagnostic is not correct.  That's not what I put in...does it always run the diagnostic report and come out with the incorrect key?
     
    The Key in the report is one that was inserted when Ultimate was installed
    That means that an Ultimate disk  was used for the install, together with the stolen Key and the Loader.
     
    MGADiag reports the Key that is currently in use, and the Operating system that is currently in use, and does not report 'incorrect keys' as such - it reports what it finds.
     
    The problem is that you purchased a counterfeit copy of Windows - please read the following purchasing advice...
     
    and teh following post, which while not directly relating does contain a lot of relevant information
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Mikkeah Wednesday, April 18, 2012 12:52 AM
    Monday, April 9, 2012 9:14 PM
    Moderator

All replies

  • "Mikkeah" wrote in message news:0f2d6f5d-27f0-41c1-930e-276c688b3e3d...

    I decided it was time to install a new OS on my computer running XP.  Picked up the Windows 7 Ultimate from an electronics store and installed.  Grabbed a new Office program while there, installed.  Thought all was activated until the pop-up started, stating I had to activate my OS.  In going over and over it and pulling out tufts of hair from head, I finally realized the Product Key says "PRO" version, but I have Ultimate disks.  I checked everything out prior to opening box, all was intact, including all wrappers.  Everything inside is genuine.  A friend who is a computer technician/manager at a local university said that MS did send out Ultimate with Pro product keys.  He said MS did send new media to resellers to exchange.

    How do I get a key that works with this?  Will I have to reformat and reinstall?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5QL PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0601   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080826000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: PMJBM
    License Status: Initial grace period
    Time remaining: 25800 minute(s) (17 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 4/8/2012 4:33:55 PM



     
     
     
    Your current install is based on teh infamous stolen Lenovo Key - and your system was built a year before Windows 7 was released, so cannot possibly have a manufacturer's install of Windows 7 - which is what the OEM_SLP license type is.
     
    You should demand a refund from the vendor, and purchase a legal copy of Windows.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 9:12 PM
    Moderator
  • So this one was stolen?  And it's not legal because I built my own system or because it was stolen?  I'm really confused now.
    Sunday, April 8, 2012 10:14 PM
  • "Mikkeah" wrote in message news:1075dd06-bc80-4e77-8399-a197db8a53aa...
    So this one was stolen?  And it's not legal because I built my own system or because it was stolen?  I'm really confused now.
     
    The Key was stolen in 2009, before Windows 7 was launched.
    It was intended to be installed by the manufacturer (Lenovo) on all Windows Ultimate installs leaving the factory. The theft was discovered early enough that the Key could be blocked before release, and consequently was never legally installed on any machine.
     
    What you purchased was a counterfeit copy of Windows which utilised that Key.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, April 8, 2012 10:23 PM
    Moderator
  • Thanks for the info.  I guess I'll tell my friend, the lead computer tech and manager at the university, that he's wrong!  Finally!

    If this has to be replaced and I end up with the correct OS, will I end up losing everything I've since installed when I do another install, or can I just type in the new key?

    Sunday, April 8, 2012 10:39 PM
  • Nah - he's right :)

    The Key is an Ultimate Key.

    It cannot be used with a Pro disk - unless the disk has actually been specially modded by the counterfeiter.

    Please see the following post - while not totally applicable to your situation, it covers some of the background. http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    The only way you could retain the existing data and programs installed would be to purchase a Full Retail copy of Windows Ultimate (the most expensive possible way to get legal!).

    My recommendation is to bite the bullet and purchase a Full Retail copy of Home Premium, unless you need XP Mode and/or access to Domain servers, in which case Pro would be required.

    ONLY if you need Bitlocker or a multiple language interface should you be using Ultimate.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, April 8, 2012 11:00 PM
    Moderator
  • Re-reading the thread -

    .

    You say you have a Pro Key - but the disk has installed Ultimate.

    What makes you think that the Key you have is Pro?? what are the final 5 characters?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, April 8, 2012 11:05 PM
    Moderator
  • Feel free to submit a confidential Counterfeit Software Report directly with Microsoft.  You may qualify for a complimentary, genuine, Windows 7 license.

    Carey Frisch

    • Marked as answer by Darin Smith MS Tuesday, April 10, 2012 5:57 PM
    • Unmarked as answer by Darin Smith MS Tuesday, April 10, 2012 5:57 PM
    • Marked as answer by Mikkeah Wednesday, April 18, 2012 12:52 AM
    Monday, April 9, 2012 12:06 AM
    Moderator
  • The reason I said I have a "Pro" key is that the sticker says "Product Key:  Win7 Pro."   The key that is listed above in the diagnostic is not correct.  That's not what I put in...does it always run the diagnostic report and come out with the incorrect key?
    Monday, April 9, 2012 9:02 PM
  • Thanks for the info Carey!  
    • Marked as answer by Mikkeah Wednesday, April 18, 2012 12:53 AM
    • Unmarked as answer by Mikkeah Wednesday, April 18, 2012 12:53 AM
    Monday, April 9, 2012 9:05 PM
  • "Mikkeah" wrote in message news:7351641f-18f2-471b-a40a-17ff9180168d...
    The reason I said I have a "Pro" key is that the sticker says "Product Key:  Win7 Pro."   The key that is listed above in the diagnostic is not correct.  That's not what I put in...does it always run the diagnostic report and come out with the incorrect key?
     
    The Key in the report is one that was inserted when Ultimate was installed
    That means that an Ultimate disk  was used for the install, together with the stolen Key and the Loader.
     
    MGADiag reports the Key that is currently in use, and the Operating system that is currently in use, and does not report 'incorrect keys' as such - it reports what it finds.
     
    The problem is that you purchased a counterfeit copy of Windows - please read the following purchasing advice...
     
    and teh following post, which while not directly relating does contain a lot of relevant information
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Mikkeah Wednesday, April 18, 2012 12:52 AM
    Monday, April 9, 2012 9:14 PM
    Moderator
  • I think this is a counterfeit program.  I'm researching all the info you keep sending and more and more I have my doubts about what I received.  Someone went to a lot of trouble to make all the packaging exactly like MS packaging.  It came in the same style of packaging as my Office program, and I paid full price for that too.  It was even manufacture sealed in plastic with no breaks, and it had all the right paperwork and seals and bells and whistles inside when I did open it.  COA, etc.  I checked it out before I bought it and didn't see anything wrong with it.  It all looked perfect.  It was supposed to be a full program.  None of the packaging says a thing about OEM or upgrade or whatever.  I paid full price and expected to get a full program.  So I checked out the info that you gave me and found out the hologram can be removed!  Sometimes you DO NOT get what you pay for!
    Tuesday, April 10, 2012 12:13 AM
  • Thanks Noel.  Asking for a refund on the counterfeit program and am going out again tomorrow to find a legitimate copy of the program...I hope!  I think I'll ask them to open it in front of me and I'll try to scratch off the sticker LOL!  What are the chances I get tossed out of the store?
    Tuesday, April 10, 2012 12:49 AM