Remote control too slow RRS feed

  • Question

  • I work remotely from my company. I have found that shared view is very easy application to get a shared session up and going. Since downloading the Beta have used it all most every day to remotely work on documents with other team members. I like the remote user mouse pointer feature. For the price I also don't mind the adverstisements.


    I am connecting to work over a 2Mb connection and I find that the remote control feature is too painful to use. I have found that it is easier to mail the doc and then have the other person share it if they want control or visa versa. It would really be a great app if the remote control was faster. I use VNC and remote desktop through the same network and all though VNC is not as responsive as remote desktop both are usable for controling someone else's desktop. I have tried remote control in both sharing the full desktop and in sharing just a single excel spread sheet. All though it is better than nothing I don't think I would ever use the remote control feature as it is now.



    Wednesday, June 27, 2007 8:27 PM


  • Hi Chad,


    I am glad you enjoying using SharedView and thank you for the user feedback. 

    I have entered the user feedback into our database and we will consider it in area of improvements for future releases.

    Thank you and have a nice day.


    Tony Lee

    Wednesday, June 27, 2007 8:56 PM

All replies

  • Hi Chad,


    I am glad you enjoying using SharedView and thank you for the user feedback. 

    I have entered the user feedback into our database and we will consider it in area of improvements for future releases.

    Thank you and have a nice day.


    Tony Lee

    Wednesday, June 27, 2007 8:56 PM
  • I would absolutely second that feedback.



    Guys, do you know you have a killer app here but for its performance?


    I have tried several other software for sharing views of applications (including Microsoft Netmeeting and Windows Remote Assistance). None of them comes close to SharedView's ease of use and Office application integration. At the same time, none of them has the same performance issue as SharedView. Netmeeting, for instance, works pretty fast on a local area network.



    If you can resolve the performance issue, SharedView is going to become THE collaboration tool on Windows platform.

    Tuesday, October 2, 2007 11:17 PM
  • Hi youngloc,


    The suggestion is entered in our database and we will consider it for future releases.


    Thank you for using SharedView and the feedback. Please let us know if you have any other question and suggestions.  We would like to know what else we can do to help improve the SharedView user experience.




    Tony Lee


    Tuesday, October 2, 2007 11:54 PM
  • Hi, I realize you have already noted this complaint but I am still going to share the same sentiment. This program is excellent but the performance is terrible. It is extremely laggy. I was hoping to use SharedView instead of Remote Assistance, but SharedView is unusable for my purposes because of all the lag. I've uninstalled it but if the performance issue is fixed, I would love to try it again.
    Wednesday, October 17, 2007 5:55 PM
  • I agree that the remote control is slow.

    I saw a very "jerky" mouse pointer when A was controlling the B computer.

    When I shared just one application, it actually seemed worse.


    Perhaps this is partly due to the load on a beta system server ?



    Thursday, October 18, 2007 3:40 PM

    Hi GansGans,


    Thank you for your feedback about SharedView.  At this time, we are aware of the SharedView performance  and it is on top of the list we are thinking to improve in the future.


    On the other hand, Remote Assistance and SharedView use different communication technologies. 

    Remote Assistance requires IT Policy / Firewall configuration involvements but SharedView does not.

    Remote Assistance Info Page


    Cameron’s explanation about SharedView on the other thread addresses the difference between SharedView and Windows Meeting Space well.  Remote Assistance is similar to Windows Meeting Space.


    "SharedView is a service that allows communication across firewalls with no IT involvement, and runs on Vista, XP SP2, and Windows 2003 Server.  It is designed for ad hoc meetings, either face to face or remote (users are in different physical locations).  SharedView also provides integration into Office applications and Windows Live Messenger."


    It seems Remote Assistance suits your situation better.  Maybe SharedView will become handy when you need to set up ad hoc meetings with multiple participants in the future. Thank you for trying out SharedView and we hope to hear from you again when we releases new SharedView.




    Tony Lee

    Thursday, October 18, 2007 6:11 PM
  • Hi M314,


    Can you please provide more information about the sharing experience you described?
    How was the sharing performance worse when you shared one application?  What sharing scenario were you comparing it to?  (I.e. Sharing Desktop, Word..?)




    Tony Lee

    Thursday, October 18, 2007 6:17 PM
  • Thank you for the reply, but actually I would prefer SharedView over Remote Assitance if only the performance was better. The reason is that Remote Assistance still is not perfect for what I use it for. I don't use Remote Assistance for assistance, but rather to draw and paint with a friend over the internet on programs such as Adobe Photoshop. My friend is able to draw and use the functions of the program with little to no lag while she is drawing. However, RA is not perfect. It takes minutes just to "draw" and refresh windows when they pop up on my screen sometimes and so it lags in that sense. When it comes to simple drawing, there's no lag. Anyway, I know I may not be included in the target audience because of the way I use the program, but if the performance issues are fixed in the future, I'd love to try it again.

    Thursday, October 18, 2007 6:30 PM
  • Of course one possibility is that I just happened to be doing the "one app sharing" at a slow time on the network or servers and that is the root cause.   maybe.


    The "share one app" scenario:

    Windows Messenger 5.1

    Just using the Tools  > Options screen, etc.

    It was difficult to get the mouse pointer to stop at the correct location.

    example:  I wanted to change the status from busy to online and the mouse pointer was slow and jumpy.


    The "share desktop" scenario:

    I was probably using IE to go to some web sites.

    Maybe Outlook;  but I do nto recall for sure.

    Notepad I think.

    Anyway;  nothing real unusual.

    It was not MS WORD.





    Thursday, October 18, 2007 9:13 PM