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  • Question

  • Hard drive crashed on old computer. Bought new. Installed One Care. inserted product Key. I don't have a clue what password or even which areaI created it in. How can I activate??? Microsoft should accept product key instead of sending customers on wild goose chase.

    Friday, July 18, 2008 4:38 AM


  • I agree that this can be a frustrating experience. However, with the product key in hand, you can contact support and they will provide the LiveID for your subscription and also assist in resetting the password if you forgot that, too.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm





    Friday, July 18, 2008 12:03 PM