Please help can not access anything RRS feed

  • Question


    Without my knowledge a friend put some software which is not genuine but my windows is valid, it says i need to go to start menu etc but I can not get to the menu's all I have got up is internet explorer.... please help what do I need to do?




    Monday, October 1, 2007 9:31 PM


  • Hello Darren,


    What exactly did your friend do making your computer non-genuine? Please run the MGA diagnostic test for me so I may be able to analze the problem with your system. Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.


    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen Holm, MS

    Monday, October 1, 2007 9:37 PM