prometric testing center doesn't recognize prometric !!! RRS feed

  • General discussion

  • Dear Sir,
    I've registered for my exam 070414 through prometric website on  December 10, 2013 and scheduled my test to be taken today thursday December 12 2013, 3 PM Egypt Local Time 
    on Test Site Code: EG686
    Test Site Address: Al galaa St. besides Mansura University
    Al-ahram Building
    Mansoura, 35111 Egypt
    Test Site Phone: 201210016180
    test site name: Elegant

    I've been at the center location one hour and half (90 minutes) before the exam date and time 
    but the managers in the test center refused to accept my registration through prometric official website  
    at the beginning they claimed that "I didn't call them to register for the exam"
    I explained to them that it's not my responsibility to follow their duties as a registered testing center and that it's not my fault that they didn't check their portal.
    later they claimed that "the lab is busy"
    I responded that it's ok to wait as prometric isn't restrictive as long as I take the exam on the same day.
    when we came to this point they told me that they don't have the access to prometric account or server cause the one who has been responsible for them and trained by prometric has left his job 6 months ago and they can't reach him nor even that they know how to contact your help desk for such issue.

    I tried to reach any other testing centers in the region to find a solution but they were closed as it was already 5 pm here in egypt.
    for now I'm losing my money and effort that I paid to get into the exam which is my final exam on the package / voucher I bought and I was there on my time in spite of the bad weather conditions hitting egypt these days , traveling 60 miles to testing center and face all of those such conditions for nothing but losing both my money and effort

    I only have a window of 2 weeks open till the end of December to take my exam and 2nd shot too !!!

    and due to the inresponsibility of prometric testing center staff I'm about to lose my chance

    I've contacted prometric through email and online forms they have on their website but it seems they don't look at their inbox regularly !! 

    best regards
    Mohamed F. Fakhruldeen

    • Changed type Fakhruldeen Sunday, December 15, 2013 5:39 PM it's a complain not a question
    Sunday, December 15, 2013 5:38 PM

All replies

  • Hi Mohamed,

    Thanks for sharing your recent regrettably negative experience at the testing center. I've escalated it to Prometric. Please look for a response from them soon.

    Veronica Sopher, Community Manager, Microsoft Learning

    Wednesday, December 18, 2013 6:30 PM
  • Thanks Veronica and hope to hear back from them soon

    Mohamed F. Fakhruldeen

    Wednesday, December 18, 2013 9:55 PM