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Windows XP will not validate RRS feed

  • Question

  • I have a valid copy of Windows XP that has been installed on my machine for a couple of years. I had a malware program (Virus Scanner 2008) that got on my machine and I haven't been able to validate my copy of the OS since. I installed the latest service pack 3 in the hopes that it would help, and it hasn't.

    I saw this in another thread, so I ran the MGA Diagnostic tool and here is the output

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P4X9M-JQ7MV-H2RQD
    Windows Product Key Hash: HhX6SKXk+W5YWxwriEOIQ6dDSRQ=
    Windows Product ID: 76487-337-9199617-22006
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {2BC9DD6F-CE5A-4CA2-99B6-BDCE4E59E102}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-171-1_025D1FF3-85-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2BC9DD6F-CE5A-4CA2-99B6-BDCE4E59E102}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H2RQD</PKey><PID>76487-337-9199617-22006</PID><PIDType>0</PIDType><SID>S-1-5-21-1123561945-1275210071-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7366</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20071025000000.000000+000</Date></BIOS><HWID>A78E35F70184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>A380DEFE0053AA0</Val><Hash>0XTQA21bqfiNGXi3AHxd6sXDtRs=</Hash><Pid>72085-336-7188713-55884</Pid><PidType>8</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1B4B92922D812A0</Val><Hash>tyfjoM+RQXtYDAuMuhfM6zPFiQI=</Hash><Pid>70145-336-1962917-57739</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    I see that it says "Not Activated", so I went to the systems tools but I don't have an icon for activating Windows. I called the number to activate over the phone but it assumes that you have the activation windows open, which I don't


    Please help!!

    Thanks,
    Gary
    Gary F. Monk
    • Edited by gmonk Friday, August 8, 2008 4:23 PM update
    Friday, August 8, 2008 4:15 PM

Answers

  • Gary,

    Everything appears in order based on your MGA Diagnostic results except that you need to reactivate Windows. Please follow the steps below for activating by telephone and you should be set.


    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance.



    Thank you,



    Stephen Holm MS 



    Stephen Holm
    • Marked as answer by Stephen Holm Friday, August 8, 2008 5:09 PM
    Friday, August 8, 2008 5:07 PM

All replies

  • Gary,

    Everything appears in order based on your MGA Diagnostic results except that you need to reactivate Windows. Please follow the steps below for activating by telephone and you should be set.


    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance.



    Thank you,



    Stephen Holm MS 



    Stephen Holm
    • Marked as answer by Stephen Holm Friday, August 8, 2008 5:09 PM
    Friday, August 8, 2008 5:07 PM
  • I do not have a "Activate Windows" icon in System Tools, or in the system tray.

    Thanks,
    Gary
    Gary F. Monk
    • Edited by gmonk Friday, August 8, 2008 6:07 PM Update
    Friday, August 8, 2008 5:09 PM
  • GMonk,

    If there are no Activate Windows icons or shortcuts available, try this.

    Start>Run, type oobe/msoobe /a and hit Enter.  (Note the space before /a)

    Post back to tell us if it worked for you.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 18, 2008 7:00 PM
  • gmonk,

    Could you please give us some additional information concerning the virus you received? The name of the virus? The name of the scanner used to detect/resolve the virus? Along with any other information you are able to provide.

    Additionally, could you please run http://safety.live.com/ Full System Scan for virus' and spyware.

    Respectfully,

    Rick, MS
    Tuesday, August 26, 2008 9:44 PM