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I have new live one care cd or softwear purchase RRS feed

  • Question

  • can i give you a new number of a soft wear of live one care so i can renew my subcrib please
    Friday, August 7, 2009 3:01 AM

Answers

  • If you have an existing OneCare subscription and you have purchased a new retail CD to use for renewal, you will need to uninstall your current OneCare, then reinstall the trial from http://onecare.live.com and create a *new* subscription with a different LiveID and select the option to subscribe with a retail PIN/Key during the activation process. You cannot renew an existing subscription with a key at this time.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 7, 2009 11:49 AM
    Moderator

All replies

  • Sir 
         please i have a new live one care softwear purchase from best buy i am try to instoleing but for some reason it is dose instual so will you please help me out
    Friday, August 7, 2009 3:07 AM
  • If you have an existing OneCare subscription and you have purchased a new retail CD to use for renewal, you will need to uninstall your current OneCare, then reinstall the trial from http://onecare.live.com and create a *new* subscription with a different LiveID and select the option to subscribe with a retail PIN/Key during the activation process. You cannot renew an existing subscription with a key at this time.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 7, 2009 11:49 AM
    Moderator
  • Sir 
         please i have a new live one care softwear purchase from best buy i am try to instoleing but for some reason it is dose instual so will you please help me out

    I don't know how these two posts relate as you are referring to renewing in the first post and then this second post you note that it does not install. Without knowing what error you are encountering, all I can do is refer you to this post:
     

    See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

     
    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 7, 2009 11:50 AM
    Moderator