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Tune-up setting RRS feed

  • Question

  • Hi,

        1. ran Tune-up on 8/8/08 Friday, scheduled for 4 weeks, Saturday.
            OC shows the next Tune-up date is on 8/30, shouldn't it be 9/6?

        2. On the monthly report, it showed that OC allowed 1 program, is there a way to find out what program?

        3. Have never seen any icon display on the screen showing OC is updating or finished update.  Is this normal?

        4. From time to time, will get a warning (from window) saying that OC is "turned off" &
            then the warning disappeared in a few second, is this normal too?  What's causing this?

           Window XP media SP2

           Thanks a lot for your help.

     

        
    Wednesday, August 27, 2008 2:43 PM

Answers

  • Hi, annie5.

    1. The Tune-up schedule can be impacted by a number of things. It should be 4 weeks based on your schedule, but sometimes making a change or running a manual tune-up can cause that to differ from reality.

     

    2. Open OneCare click change settings, firewall tab, advanced, Programs. You will see a list of allowed and blocked programs.

     

    3. OneCare will not advise you that it is updating unless it is a major program update that requires a restart of the services or the computer.

     

    4. The Windows Security Center is not getting information from OneCare early enough in the boot process, so you are seeing the warning. This can happen if your PC is low on resources or has many programs and services starting when Windows boots. If it is happening at other times than boot or logon, that isn't normal and you should contact support as it would mean that something is causing the service to crash and restart.

     

    -steve

     

    Wednesday, August 27, 2008 6:46 PM
    Moderator

All replies

  • Hi, annie5.

    1. The Tune-up schedule can be impacted by a number of things. It should be 4 weeks based on your schedule, but sometimes making a change or running a manual tune-up can cause that to differ from reality.

     

    2. Open OneCare click change settings, firewall tab, advanced, Programs. You will see a list of allowed and blocked programs.

     

    3. OneCare will not advise you that it is updating unless it is a major program update that requires a restart of the services or the computer.

     

    4. The Windows Security Center is not getting information from OneCare early enough in the boot process, so you are seeing the warning. This can happen if your PC is low on resources or has many programs and services starting when Windows boots. If it is happening at other times than boot or logon, that isn't normal and you should contact support as it would mean that something is causing the service to crash and restart.

     

    -steve

     

    Wednesday, August 27, 2008 6:46 PM
    Moderator
  • Thanks a lot Steve.

    Also, learned a lot from reading your answers to other user's questions

    You made my OC experience from poor to fair

    Thanks again.

    Thursday, August 28, 2008 1:17 PM
  • You're very welcome. :-) I hope your experience with OneCare will continue to improve.

    -steve

     

    Thursday, August 28, 2008 4:25 PM
    Moderator