Answered by:
Customize windows popup CRM 2011

Question
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Hi,
How can I customize the window that appears when I click the button "Solve Case" in the Ribbon of entity incident?
And where is the javscript code that is executed when I click that button?
- Moved by Kimberlee Johnson Thursday, August 25, 2011 3:27 PM (From:Dynamics CRM)
Thursday, August 25, 2011 9:39 AM
Answers
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Hi,
You can't customize the window that appears when you click on "Solve Case".
The javascript code that is executed, is the Function : MScrm.IncidentActions.resolveCase on file : ribbonaction.js.
I found on file : incidentribbon.xml on CRM2011 SDK.
You can create a custom window what you start at custom button.
Regards,
Philippe
Blog : Dynamics CRM pour les francophones/for French speakers
Please remember to click "Vote as Helpful" and “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked as answer by Jamie MileyModerator Monday, February 20, 2012 4:06 PM
Monday, February 20, 2012 2:20 PM
All replies
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You could use
alert("my text");
There isn't really a solve case jscript, but it causes a refresh that will re-fire the onload I think. You might have to use web services in jscript to pull and check for certain information that is the result of a solved case.
Here are some examples for retrieve and retrieve multiple calls in jscript and .NET
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
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Follow Me on Twitter!- Proposed as answer by Jamie MileyModerator Thursday, August 25, 2011 2:08 PM
Thursday, August 25, 2011 2:08 PMModerator -
Did you find your answer to this?
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
Linked-In Profile
Follow Me on Twitter!Sunday, February 19, 2012 1:09 AMModerator -
Hi,
You can't customize the window that appears when you click on "Solve Case".
The javascript code that is executed, is the Function : MScrm.IncidentActions.resolveCase on file : ribbonaction.js.
I found on file : incidentribbon.xml on CRM2011 SDK.
You can create a custom window what you start at custom button.
Regards,
Philippe
Blog : Dynamics CRM pour les francophones/for French speakers
Please remember to click "Vote as Helpful" and “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Marked as answer by Jamie MileyModerator Monday, February 20, 2012 4:06 PM
Monday, February 20, 2012 2:20 PM -
I must have read this one wrong awhile back. Your answer is definitely correct Philippe.
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
Linked-In Profile
Follow Me on Twitter!Monday, February 20, 2012 4:06 PMModerator