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Windows Genuine Advantage Error/Question in Vista RRS feed

  • Question

  • Despite my checking constantly for viruses and malware, etc., my computer has been consistently running worse every day since approximately 2/25/2011. Today [3/29/2011] I did a system restore to 2/28/2011 and received the 'unauthorized change to your system' message. While looking for help, I found you. I've run sfc/scannow and MGADiagnostics in safe mode within the last several minutes and was hoping someone could look over the results. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110331182111387-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-392179206-2571169130-3320583111</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ515AA-ABA a6620f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.30   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080905000000.000000+000</Date></BIOS><HWID>FC303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAgAAAAAAAgABAAEA6GEixYranEc26OJs8vSAzKxWRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC
    Friday, April 1, 2011 12:03 AM

Answers

  • "rdsusie702" wrote in message news:0f87d61a-bb3c-443e-8fd1-0065665e179f...

    Despite my checking constantly for viruses and malware, etc., my computer has been consistently running worse every day since approximately 2/25/2011. Today [3/29/2011] I did a system restore to 2/28/2011 and received the 'unauthorized change to your system' message. While looking for help, I found you. I've run sfc/scannow and MGADiagnostics in safe mode within the last several minutes and was hoping someone could look over the results. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110331182111387-


    Please run the MGADiag in Normal Mode - the Software Licensing Service does not run in Safe Mode, and this can mask errors.
     
    Having said that....

    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110331182111387- This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011     03      31           1821                 11387-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date 31 March 
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 31 March "
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 28-30 March  (or around the date the issue first occurred)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.
     
    PC Safety:
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 1, 2011 3:16 AM
    Moderator

All replies

  • "rdsusie702" wrote in message news:0f87d61a-bb3c-443e-8fd1-0065665e179f...

    Despite my checking constantly for viruses and malware, etc., my computer has been consistently running worse every day since approximately 2/25/2011. Today [3/29/2011] I did a system restore to 2/28/2011 and received the 'unauthorized change to your system' message. While looking for help, I found you. I've run sfc/scannow and MGADiagnostics in safe mode within the last several minutes and was hoping someone could look over the results. Thank you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110331182111387-


    Please run the MGADiag in Normal Mode - the Software Licensing Service does not run in Safe Mode, and this can mask errors.
     
    Having said that....

    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.
     
    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.
     
     
     
    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.
     
     
     
      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.
     
    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).
     
     
     
      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.
     
     
     
       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft..com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:20110331182111387- This is the Tamper Time Stamp and it breaks down like this:
     
        (year)  (month) (day) (time in 24format) (millisecond)
    M:2011     03      31           1821                 11387-
     

    Now that you know the time of the tamper, you can now try to connect that time with a program.
     
    1)    Login to Vista and select the option that launches an Internet Browser
     
    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter
     
    3)    When asked if you want to Open or Save this file, select Open
     
    4)     In the left hand panel, click Reliability Monitor
     
    5)    Click on the “System Stability Chart” above the date 31 March 
     
    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 31 March "
     
    7)    Look for any program that shows "Application Install" in the 'Activity' column.
     
    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 28-30 March  (or around the date the issue first occurred)
     
      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.
     
     
     
    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029
     
    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.
     
    PC Safety:
     
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 1, 2011 3:16 AM
    Moderator
  • I did as you asked - logged into Vista, opened a new IE8 browser window, and followed the steps. I will do this for several days as you asked. As of 12:51 a.m. on March 31, 2011, the results were as follows:

    Software (Un)Installs for 3/30/2011

    SOFTWARE: Definition Update for Wnidows Defender - KB915597 (Definition 1

    VERSION: 100

    ACTIVITY: System Update Install

    ACTIVITY STATUS: Success

    DATE: 3/30/2011

    -------------

    SOFTWARE: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

    VERSION: 9.0.30729.4148

    ACTIVITY: Application Configuration Change

    ACTIVITY STATUS: Success

    DATE: 3/30/2011

    ---------

    Here are the results from the report I ran in normal mode. Thanks so much for your help on this.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110331182111387-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-392179206-2571169130-3320583111</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ515AA-ABA a6620f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.30   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080905000000.000000+000</Date></BIOS><HWID>FC303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEA6GEixYranEc26OJs8vQIyoDMrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC



     

     

    Friday, April 1, 2011 5:03 AM
  • Hi, Noel. I ran MGA Diagnostics again [04/01/2011]. Here are the results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110331182111387-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-392179206-2571169130-3320583111</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ515AA-ABA a6620f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.30   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080905000000.000000+000</Date></BIOS><HWID>FC303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEA6GEixYranEc26OJs8vQIyoDMrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC

    I also did a more thorough check of the System Monitor and noticed several dates which seemed suspicious. Is there any way to open and copy the results so you could check them? There was quite a bit of activity going on on 3/21/2011, and some of the programs that were installed are totally unfamiliar to me. If you want, I tried to copy and paste the results without success. Thanks again.

    Saturday, April 2, 2011 4:31 AM
  • "rdsusie702" wrote in message news:47318ec7-8760-410b-b06f-eb87d5b389b4...

    Hi, Noel. I ran MGA Diagnostics again [04/01/2011]. Here are the results:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003


    I also did a more thorough check of the System Monitor and noticed several dates which seemed suspicious. Is there any way to open and copy the results so you could check them? There was quite a bit of activity going on on 3/21/2011, and some of the programs that were installed are totally unfamiliar to me. If you want, I tried to copy and paste the results without success. Thanks again.


    Your best bet is probably to uninstall these unfamiliar programs - or at least use the data to research them in Google or Bing.
    I'd also run a decent anti-malware program over the system - Malwarebytes Anti-Malware is the current best-of-breed (www.malwarebytes.org ). Download the installer, run it, then update the program, and run a Quick scan in all user accounts.
    See what it reports - delete everything it finds.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 2, 2011 6:48 AM
    Moderator
  • I just had to do a restore to 04/06/2011 in order to be able to log on in normal mode. I have no idea what went wrong. I then ran MGAD and received this report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.101014-0432
    TTS Error: M:20110402003910203-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56F242EC-2F3E-4969-8ACE-D1351FCBD7B2}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-392179206-2571169130-3320583111</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FQ515AA-ABA a6620f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.43   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090910000000.000000+000</Date></BIOS><HWID>FC303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

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    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1634, 5) Microsoft VBScript runtime error: Permission denied

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEA6GEixYranEc26OJs8vQIyoDMrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      OEMB            HPQOEM        SLIC-CPC
      GSCI            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    I checked the reliability monitor results for 04/02/2011 and these are the results:

    Software (Un)Installs - Apple Application Support; Version 1.5.0; Activity: Success; Date: 4/2/2011

    Application Failures - MGADiag.exe  - Version 1.9.27.0 - Stopped working [this was listed three times]

    hpwucli.exe - Version 5.0.11.1 - Stopped working [also listed three times]

    Miscellaneous Failures - Disruptive Shutdown - Version 6.0.6001 Service Pack - Failure Detail: The computer was not shut down properly. [I forced a shutdown because it refused to restart. It was trying to shutdown for at least 15 minutes without success.]

    -----------------

    No entries for 4/3/2011.

    --------------

    4/4/2011 Application Failure: plugin-container.exe - Version 1.9.2.4095 - Stopped working. [only entry]

    --------------

    4/5/2011 Software (Un)Installs:

    Definition Update for Windows Defender - KB915597 (Defniition 1) - Version 100 - System Update Install - Success

    Microsoft Office 2007 Primary Interop Assemblies - Version 1.2.0.4518.1014 - Configuration Change - Failure [this was listed twice]

    --------------

    No entries for 4/6/2011

    --------------

    Checked everything as you suggested, but they were all either Microsoft or HP related. The last thing I actually installed was an update for Java, which continually freezes Immunet 3.0 during a full scan while on this file: javasettingsunopkginstall.xml. Thanks, and sorry about the delay in getting back to you.

    Windows will not uninstall a single software program. Neither will Revo, Advanced Uninstaller or IObit.

    Malwarebytes picks up nothing at all. SAS picked up some tracker cookies three days ago. Avast nor Immunet pick up anything if they manage to finish a full scan.

    I will type in the entire report for 3/21/2011 if you'd like to see it. Thanks.

     

     

     

     



    • Edited by rdsusie702 Thursday, April 7, 2011 8:55 PM
    Thursday, April 7, 2011 7:45 PM
  • "rdsusie702" wrote in message news:cd2c307d-57ac-4019-a647-1d50b05cf7ee...

    Checked everything as you suggested, but they were all either Microsoft or HP related. The last thing I actually installed was an update for Java, which continually freezes Immunet 3.0 during a full scan while on this file: javasettingsunopkginstall.xml. Thanks, and sorry about the delay in getting back to you.

    Windows will not uninstall a single software program. Neither will Revo, Advanced Uninstaller or IObit. Thanks.


    Malwarebytes picks up nothing at all. SAS picked up some tracker cookies three days ago. Avast nor Immunet pick up anything if they manage to finish a full scan.

    I' ve never heard of Immunet!.... Ah, it appears to be based on Clam AV. I'm not sure how good this actually is, since it appears to depend a lot on P2P and cloud processing, although I am aware that Clam has improved over the years since I last played with it, when it was primarily a server-based AV (and not a particularly well-regarded one).
     
    I suspect that part of your problem may be having two AV's installed and running at the same time - this can lead to conflicts where both are attempting to quarantine a file at the same time, and the PC locks up.
     
    As for your uninstall problems, you should post details in the Vista Answers forums here...
    and see if they can help.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, April 7, 2011 8:45 PM
    Moderator
  • I just discovered that one of my [adult] kids mistakenly ran CCleaner on the registry within the last several weeks. Could that be the problem? I don't use it because I understand it tends to remove necessary registry files.
    Thanks for the tip on the uninstall problem, will do as you suggested. I've been running Avast and Immunet together for at least a year without any conflicts whatsoever, and my computer problems are pretty recent. I have OTL and Hijack and can run either if you suggest.

    I just managed to run Avast and it deleted six viruses, all in the Java deployment cache. I searched the Avast log file, but the only entry was that the computer was scanned. Fortunately, Immunet managed to catch and keep the info on two of them:

    W32.Trojan.9A1B [C:\USERS\Sue\APPDATA\LOCALLOW\Sun\Java\Deployment\cache\6.0\13\3f4ea40d-512d7742

    W32.Trojan.f67f [C:\USERS\Sue\APPDATA\LOCALLOW\Sun\Java\Deployment\cache\6.0\8\7c997f08-721cf8ce]

    Friday, April 8, 2011 3:02 PM
  • "rdsusie702" wrote in message news:06e9dbb2-6d06-4084-9f57-560d75514e0b...

    I just discovered that one of my [adult] kids mistakenly ran CCleaner on the registry within the last several weeks. Could that be the problem? I don't use it because I understand it tends to remove necessary registry files.
    Thanks for the tip on the uninstall problem, will do as you suggested. I've been running Avast and Immunet together for at least a year without any conflicts whatsoever, and my computer problems are pretty recent. I have OTL and Hijack and can run either if you suggest.

    I just managed to run Avast and it deleted six viruses, all in the Java deployment cache. I searched the Avast log file, but the only entry was that the computer was scanned. Fortunately, Immunet managed to catch and keep the info on two of them:

    W32.Trojan.9A1B [C:\USERS\Sue\APPDATA\LOCALLOW\Sun\Java\Deployment\cache\6.0\13\3f4ea40d-512d7742

    W32.Trojan.f67f [C:\USERS\Sue\APPDATA\LOCALLOW\Sun\Java\Deployment\cache\6.0\8\7c997f08-721cf8ce]


    CCleaner certainly could cause this sort of problem - particularly if it's an older version (as is the case with all registry 'cleaners').
    We're not allowed to deal with virus cleanup problems in these forums beyond what We've already been through - If you want further help, I suggest that you go to a specialist forum such a www.aumha.net or www.bleepingcomputer.com  for assistance - make sure that you read and follow the forum guidelines before posting, as they can get a little impatient if you don't (because it markedly increases the amount of work for everybody concerned).
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 8, 2011 7:24 PM
    Moderator
  • I will definitely check with one of the forums you provided regarding the CCleaner mistake, and thank you again for your time and advice.
    Saturday, April 9, 2011 4:12 PM
  • "rdsusie702" wrote in message news:9a100b56-bac3-467c-af3d-b14a15f01dff...
    I will definitely check with one of the forums you provided regarding the CCleaner mistake, and thank you again for your time and advice.

    You are very welcome - feel free to come back with any further queries/problems.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 9, 2011 5:14 PM
    Moderator