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what can i due RRS feed

  • Question

  • i AM TRYING TO UPDATE MY COMPUTER BUT IT IS NOT LETING ME I HAD THIS COMPUTER FOR A LONG TIME

     

    Friday, February 16, 2007 8:43 PM

Answers

  • Hi Marcos,

    In order to recieve the best support, we request all users run the Genuine Diagnostics tool to try and identify the issue you may be having as well as providing a decription of the issue they are experiancing (including any error messages).

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    Thanks,
    Darin

    Friday, February 16, 2007 10:49 PM