locked
Certificate of Authenticity acceptance RRS feed

  • Question

  • I have a Gateway Model 835GM purchased from Circuit City in early 2006. It was an open box unit and came with no manuals or disks. The hard drive failed. I got another and used the recovery disks I had made on this computer to reinstall the Windows Media Center system. When it boots it asks for the COA but it will not accept the COA printed on the label on the back of the machine. How do I fix this problem
    Friday, June 12, 2009 11:56 AM

Answers

  • Good Morning RRiley,


    Thank you for posting with us today.  Please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246

    If you have OEM Media, please contact your respective OEM’s website for Recovery information. 

    Media Replacement for End Users of System Builders:

    Below websites End Users may acquire replacement media in the event that Microsoft software CD(s) originally purchased through a System Builder is defective, damaged on receipt or during installation, or misplaced. Additionally, an End User should only place orders through this website when they are not able to obtain replacement through the System Builder from whom they originally purchased the software.

     

    United States and Canada:

    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

     (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 17, 2009 8:28 PM
    Friday, June 12, 2009 5:25 PM

All replies

  • Hello rriley0603,

    You are trying to install one edition of Windows with a Product Key that is for a different edtion of Windows.  This will not work.

    Your best option is to contact Gateway to order replacement recovery/reinstallation discs specific to the Gateway 835GM.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, June 12, 2009 4:15 PM
  • I have been in contact with Gateway and they tell me the recovery disks for this PC are no longer available. I don't understand how the key could be for a different edition of windows if the recovery disks were made on the computer I am trying to install it on. The Windows version is Media Center 2005. Not much help on this subject.
    Friday, June 12, 2009 5:15 PM
  • Good Morning RRiley,


    Thank you for posting with us today.  Please contact the Microsoft Supplemental Team and ask how you may replace Microsoft Software.

    See the following Knowledge Base (KB) article:

    KB326246 - How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals

    http://support.microsoft.com/default.aspx/kb/326246

    If you have OEM Media, please contact your respective OEM’s website for Recovery information. 

    Media Replacement for End Users of System Builders:

    Below websites End Users may acquire replacement media in the event that Microsoft software CD(s) originally purchased through a System Builder is defective, damaged on receipt or during installation, or misplaced. Additionally, an End User should only place orders through this website when they are not able to obtain replacement through the System Builder from whom they originally purchased the software.

     

    United States and Canada:

    https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1localecode=en-us

     (https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us)



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, June 17, 2009 8:28 PM
    Friday, June 12, 2009 5:25 PM