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VLK? Windows Genuine Validation RRS feed

  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23576
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B5651382-EC7C-48BB-8BF4-BC54F79D5EAF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5651382-EC7C-48BB-8BF4-BC54F79D5EAF}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23576</PID><PIDType>1</PIDType><SID>S-1-5-21-1644491937-1303643608-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865PERL</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>RL86510A.86A.0076.P16.0404221643</Version><SMBIOSVersion major="2" minor="3"/><Date>20040422000000.000000+000</Date></BIOS><HWID>95F3360F01848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17548</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Wednesday, December 5, 2007 12:33 AM

Answers

  • Andy,

     

    Thank you very much for providing me with the Diagnostic results as well as answering my questions. Let me do more research before I get back with you. Again I appreciate the information :-).

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 2:07 AM

All replies



  • 1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

    1. Windows XP Pro
    2. The COA stuck on the back of my PC case says "Windows XP Pro 1-2CPU" has 2 bar codes and the product key
    3. n/a
    4. n/a
    5. I try to validate my windows install to find out the key is a VLK. I then am mid way in the process of filling a
    report through the microsoft site and one of the drop down boxes asks me if I have the microsoft hologram CD. I don't
    have the hologram CD but my PC came with a cd with a nicely printed cover that says "INSTALLATION CD for new
    PC only" Version 2002 service pack1, and has a fancy Microsoft Windows XP Professional looking logo. In the
    microsoft form where asking for the CD it says if you dont' have the CD you won't be able to qualify for the
    replacement copy of windows XP. And this leads me to my question as to what I can do from here in order to get a copy
    of windows.

    "Please tell me more about your system? Where was the computer purchased from and did you not receive any of
    the software with the system. Please provide me with any information about the company where you made the
    purchase such as the phone number, website and where the store is located.

    Thank you,Stephen Holm, MS"


    My system was purchased on Ebay item # 5126672417 ending Oct 04-2004. The terms of the sale stated the PC
    came with a copy of Windows XP Pro with SP1, license COA, Manual, & CD. The manual that came looks like its real.
    The software for the system was all included. I have all the driver CD's, typical bundle software like Nero
    Express, PowerDVD XP 4.0, the Intel Express Installer CD for the Desktop Board. Also included was a copy of
    Microsoft Office XP (this had no installer key code) but did come with a CD for re-installation.

    Seller info:
    felizusa is his ebay name, he is an active PC seller of custom high end computers.
    He is still selling PC's today and you can visit his store at http://stores.ebay.com/FLOURISH-COMPUTER
    I don't have any other info about the seller except that he was located in NYC when I purchased the computer.
    I paid extra for the copy of windows and office and he said it was less then the price of a retail copy because I was
    getting it pre-installed. I paid around 200 for the windows XP and office.

    -Thanks So Much
    Andy

    Wednesday, December 5, 2007 1:05 AM
  • Andy,

     

    Thank you very much for providing me with the Diagnostic results as well as answering my questions. Let me do more research before I get back with you. Again I appreciate the information :-).

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 2:07 AM
  • Andy,

     

    Some additional questions. Have you turned in this system for repairs and/or had the system reformatted then reinstalled the operating system for any reasons by a company?

     

     

    Thank you again andy :-)

     

     

    stephen Holm, MS

    Wednesday, December 5, 2007 2:36 AM
  •  

    The system has never left my office since its purchase. I have added a new graphics card and a alot more cooling fans but the software including OS is the same as it was when I first recieved the PC from the seller. I do have a small partition for Linux red hat 9.0 (which I don't really use anymore).

     

    I want to re-install windows XP but I was afraid that since the license key was deemed a VLK it would not be accepted in the install and I can't be left without a home PC right now.

     

    -Andy

    Wednesday, December 5, 2007 1:36 PM
  • Good Morning Andy,

     

     Thank very for responding so quickly. Andy we would like to contact you as well as provide you with some information. Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key for (Office or Windows) so we may analyze specifics surrounding the problems you are encountering. Also I would like for you to include your telephone number and email address.  Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!! 

     

     

    Thank you again,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 7:59 PM

  • I am willing and have posted the service request Confirmation number: 1051751324

    I included the product key for windows from the sticker on the back of the PC but I dont' know how to get the full key which is currently in use on my PC. So I just posted the Diagnostic report from above in the help ticket as well. Looking foward to hearing from you. I hope all this work is going to net me a copy of windows XP with the install CD's. I would much rather be running genuine software and I need to do a re-install of XP when I get the CD's.

    -Thanks
    Andy
    Thursday, December 6, 2007 2:02 AM
  • Hello Andy,

     

    Thank you for posting your diagnostic information. We are sorry to hear about the problem your currently experiencing. Diagnostic results help our team in determining the root cause of your issue. The XP Professional and Office XP Professional with FrontPage product keys installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement (EULA).   You will find numerous sites where this key has been posted.  Use your favorite search engine and paste in the product key.  Below could be a possible scenario.   

     

                There are situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update or even a template used with MS Office. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. 

     

          This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall XP Professional and Office XP Professional with FrontPage  before any further complications occur from being non-genuine. As a customer there are several options available for you to get Genuine. For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine .  It will provide all of the possible steps which you can take. Also please review the Validation Advisor for further guidance at:  https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy @ http://www.microsoft.com/piracy/default.mspx  . Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

     

     

    Stephen Holm, MS

    Thursday, December 6, 2007 2:21 AM