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Office 2003 validation says not genuine even though I have the original OEM software discs & Product Key with me. RRS feed

  • Question

  • Hello

    I have recently received a validation notice that says my copy of Office 2003 is not genuine.  I have the original OEM Software for SBE 2003 with me with the Certificate of Authenticity and product key.   I bought the computer from the company I used to work for in 2007 who had a Microsoft Partner as the service contractor and administrator.  The service contractor company has now been taken over by another company so not really possible to go back to the original provider.  I have used the computer and software since it was first pruchased in the UK in 2004.

    Should I reinstall the Office software again in case it has been reloaded incorrectly when there were problems solved by the original administrator in 2004? Or do you have any other solutions?

    Details of the diagnostic report is as follows:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TKMWD-Q4WQM-9H4T8
    Windows Product Key Hash: KQZNYHz9GUb0asfqxfeFZCVQI3o=
    Windows Product ID: 55274-640-9966032-23898
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9C93E719-9578-4B6F-A1DF-249EA19C3C81}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office InfoPath 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9C93E719-9578-4B6F-A1DF-249EA19C3C81}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9H4T8</PKey><PID>55274-640-9966032-23898</PID><PIDType>1</PIDType><SID>S-1-5-21-1844237615-1060284298-854245398</SID><SYSTEM><Manufacturer>Samsung Electronics</Manufacturer><Model>Aquila Slim Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>02VE</Version><SMBIOSVersion major="2" minor="31"/><Date>20030917000000.000000+000</Date></BIOS><HWID>CA2D3907018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Static Burst Ltd</name><model>Standard Image</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57189</Pid><PidType>14</PidType></Product><Product GUID="{90440409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office InfoPath 2003</Name><Ver>11</Ver><Val>198B52EE2F3C500</Val><Hash>GXADMx2JGUv093fKcphZsBMP/yA=</Hash><Pid>70140-640-8889896-55849</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E710:Samsung Electronics CO., LTD
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Friday, October 30, 2009 10:35 PM

Answers

  • Hello broomers,

    Your situation with your Samsung computer is not all that uncommon with people who have purchased computers from large employers or other larger organizations that periodically refresh their computer fleet.

    The mistake that was made was that before turning over the computer to you, the company did not remove the Volume Licensing software that they installed on the computer.  In the case of your Samsung, the installed Windows XP Pro, Office Professional 2003, and Office InfoPath 2003 are all Volume Licensing installations.

    In the case of the Windows XP Pro installation, the Volume Licensing Product Key that was used to do the installation is still a valid product key covered by a current Volume Licensing Agreement, so the XP Pro installation on your computer is reporting as Genuine.  However, since the computer is no longer owned by the company that has the Volume License Agreement, use of the Volume License for XP Pro outside of the company's agreement is a Nongenuine use and is not permitted.  Furthermore, individual installations of Volume Licenses on computers cannot be separately sold with the computer.

    This should be an easily correctable issue, however.  Assuming the Samsung computer has a Certificate of Authenticity for Windows XP Professional affixed to the computer (on the bottom if a laptop), you can use the Product Key updater to change the license on the computer from a Volume License to the correct OEM license.  You can find the PK Updater utility at this link:  http://go.microsoft.com/fwlink/?linkid=45668



    The situation with Office and InfoPath is not so easy, however.  The Office installation is reporting as Nongenuine, and while InfoPath is reporting as Genuine, it is much the same situation as above for Windows--it's someone else's Volume License that you should not be using.

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office InfoPath 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    The current Volume Licensing installation of Office Professional 2003 was done with a blocked Volume Licensing Key.  A key is blocked by Microsoft if the Key has been reported as lost, stolen, or compromised to the internet, or if the Volume Licensing Agreement that covers that key has expired or been terminated.

    In order to get you Office installation Genuine, you will need to uninstall the current volume licensing installation of Office and then install a Genuine license for the Office suite of your choice.  The same applies to InfoPath, as its use outside of the applicable Volume Licensing Agreement is a nongenuine use of the product.

    Please see the FAQ here  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  to learn if you qualify for the Genuine Office Offer of discounted Office purchased directly from Microsoft.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, November 3, 2009 10:36 PM
    Saturday, October 31, 2009 2:34 PM