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One workstation can't authenticate with on-premise 2011 CRM workgroup server using Outlook 2010 CRM client RRS feed

  • Question

  • One of our workstations (Windows 7 pro 64 bit, Office / Outlook 2010) quit connecting to the on-premise 2011 CRM server via the Outlook CRM client. We tried re-installing the Outlook CRM client, applying roll up patches 1 and 2 - but nothing works. It was working fine on this PC and works on our other CRM clients -just no longer on this one. Note that this is a notebook PC, so was off premise since the last time it was working. The working clients are a combination notebook or worskstations. We do not have IFD on.

    When we type in the URL of the on-premise serverin the Outlook CRM client set up we get a "can't connect" pop up message "There is a problem communication with the Microsoft Dynamics CRM server. he server might be unavailable.". We can ping the server by URL and even navigate to it from IE and login and access CRM via the local network - the Outlook client just can no longer connect.

    From the CRM config log:

    1 0 : 1 3 : 0 1 |     E r r o r |   E r r o r   c o n n e c t i n g   t o   U R L :   h t t p : / / c r m / X R M S e r v i c e s / 2 0 1 1 / D i s c o v e r y . s v c   E x c e p t i o n :   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S e c u r i t y N e g o t i a t i o n E x c e p t i o n :   T h e   c a l l e r   w a s   n o t   a u t h e n t i c a t e d   b y   t h e   s e r v i c e .   - - - >   S y s t e m . S e r v i c e M o d e l . F a u l t E x c e p t i o n :   T h e   r e q u e s t   f o r   s e c u r i t y   t o k e n   c o u l d   n o t   b e   s a t i s f i e d   b e c a u s e   a u t h e n t i c a t i o n   f a i l e d .

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S e c u r i t y U t i l s . T h r o w I f N e g o t i a t i o n F a u l t ( M e s s a g e   m e s s a g e ,   E n d p o i n t A d d r e s s   t a r g e t )

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S s p i N e g o t i a t i o n T o k e n P r o v i d e r . G e t N e x t O u t g o i n g M e s s a g e B o d y ( M e s s a g e   i n c o m i n g M e s s a g e ,   S s p i N e g o t i a t i o n T o k e n P r o v i d e r S t a t e   s s p i S t a t e )

           - - -   E n d   o f   i n n e r   e x c e p t i o n   s t a c k   t r a c e   - - -

      S e r v e r   s t a c k   t r a c e :  

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . I s s u a n c e T o k e n P r o v i d e r B a s e ` 1 . D o N e g o t i a t i o n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S s p i N e g o t i a t i o n T o k e n P r o v i d e r . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S y m m e t r i c S e c u r i t y P r o t o c o l . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e c u r i t y C h a n n e l F a c t o r y ` 1 . C l i e n t S e c u r i t y C h a n n e l ` 1 . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l . C a l l O n c e M a n a g e r . C a l l O n c e ( T i m e S p a n   t i m e o u t ,   C a l l O n c e M a n a g e r   c a s c a d e )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l . E n s u r e O p e n e d ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l . C a l l ( S t r i n g   a c t i o n ,   B o o l e a n   o n e w a y ,   P r o x y O p e r a t i o n R u n t i m e   o p e r a t i o n ,   O b j e c t [ ]   i n s ,   O b j e c t [ ]   o u t s ,   T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l P r o x y . I n v o k e S e r v i c e ( I M e t h o d C a l l M e s s a g e   m e t h o d C a l l ,   P r o x y O p e r a t i o n R u n t i m e   o p e r a t i o n )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l P r o x y . I n v o k e ( I M e s s a g e   m e s s a g e )



    E x c e p t i o n   r e t h r o w n   a t   [ 0 ] :  

           a t   S y s t e m . R u n t i m e . R e m o t i n g . P r o x i e s . R e a l P r o x y . H a n d l e R e t u r n M e s s a g e ( I M e s s a g e   r e q M s g ,   I M e s s a g e   r e t M s g )

           a t   S y s t e m . R u n t i m e . R e m o t i n g . P r o x i e s . R e a l P r o x y . P r i v a t e I n v o k e ( M e s s a g e D a t a &   m s g D a t a ,   I n t 3 2   t y p e )

           a t   M i c r o s o f t . X r m . S d k . D i s c o v e r y . I D i s c o v e r y S e r v i c e . E x e c u t e ( D i s c o v e r y R e q u e s t   r e q u e s t )

           a t   M i c r o s o f t . X r m . S d k . C l i e n t . D i s c o v e r y S e r v i c e P r o x y . E x e c u t e ( D i s c o v e r y R e q u e s t   r e q u e s t )

           a t   M i c r o s o f t . C r m . A p p l i c a t i o n . O u t l o o k . C o n f i g . D e p l o y m e n t s I n f o . D e p l o y m e n t I n f o . L o a d O r g a n i z a t i o n s ( A u t h U I M o d e   u i M o d e ,   F o r m   p a r e n t W i n d o w )

           a t   M i c r o s o f t . C r m . A p p l i c a t i o n . O u t l o o k . C o n f i g . D e p l o y m e n t s I n f o . L o a d O r g a n i z a t i o n s ( A u t h U I M o d e   u i M o d e ,   F o r m   p a r e n t W i n d o w )

    1 0 : 1 3 : 0 1 |     E r r o r |   E x c e p t i o n   :   T h e   c a l l e r   w a s   n o t   a u t h e n t i c a t e d   b y   t h e   s e r v i c e .  

    S e r v e r   s t a c k   t r a c e :  

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . I s s u a n c e T o k e n P r o v i d e r B a s e ` 1 . D o N e g o t i a t i o n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S s p i N e g o t i a t i o n T o k e n P r o v i d e r . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . S e c u r i t y . S y m m e t r i c S e c u r i t y P r o t o c o l . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e c u r i t y C h a n n e l F a c t o r y ` 1 . C l i e n t S e c u r i t y C h a n n e l ` 1 . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . S e r v i c e C h a n n e l . O n O p e n ( T i m e S p a n   t i m e o u t )

           a t   S y s t e m . S e r v i c e M o d e l . C h a n n e l s . C o m m u n i c a t i o n O b j e c t . O p e n ( T i m e S p a n   t i m e o u t )
    Tuesday, June 7, 2011 3:46 PM

All replies

  • Hello, any updates?

    We're having almost the same issue except yours deals more with a connection issue. We are not able to configure the Outlook client at all. We keep getting "Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials". We have RU 1 and 2 installed. I followed the steps in KB2498892 just to be on the safe side. We have IFD setup and used the external as well as the internal address and still got the same error. We connected to a different internet access (Cable) that has nothing to do with the domain or network and still get the same error. We tried run as administrator when running the configuration wizard, changing compatibility to run as administrator in Outlook properties and get the same thing. This is only happening to one user who is running Windows7 64bit with Office 2007 32bit. We tried using admin credentials to configure the client.

     

    11:50:24|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 6/9/2011 11:50:24 AM ===

    11:50:24|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize

    11:50:25|   Info| Client Configuration Wizard Version      : 5.0.9688.1155

    11:50:25|   Info| Client Configuration Wizard LanguageID   : 1033

    11:50:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    11:50:25|   Info| Query all rows in profile table

    11:50:25|   Info| Outlook is  initialized

    11:50:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized

    11:50:25|   Info| Client Configuration Wizard Running Mode : Normal

    11:50:25|   Info| Configuration file Type : OnPremise.

    11:50:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm

    11:50:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    11:50:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAvailableServiceIds

    11:50:25|   Info| Logon mapi store

    11:50:25|   Info| Logon admin service

    11:50:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    11:50:25|   Info| Query all rows in msg service table

    11:50:25|   Info| Adding service id : {d25c585b-e6e7-41fe-b414-ef24c952f4de}

    11:50:25|   Info| Adding service id : {e3b51823-e8a5-486e-aacd-bce4b4a15c7e}

    11:50:25|   Info| Adding service id : {f0372de5-4850-40bd-a071-1e088ce183eb}

    11:50:25|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds

    11:50:25|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded

    11:50:26|   Info| Logon mapi store

    11:50:26|   Info| Logon admin service

    11:50:26|   Info| Query crm msg services in msg service table.

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.RemoveOrphanDatastoreIfNeeded

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm

    11:50:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown

    11:50:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer

    11:50:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm

    11:50:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls

    11:50:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData

    11:50:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    11:50:54|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    11:50:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection

    11:50:54|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click

    11:51:37|  Error| Exception : Authentication was canceled.    at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow)

       at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadOrganizations(Boolean forceUI)

       at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__0(Object sender, DoWorkEventArgs e)

       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)

       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

    11:51:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.AddServer

    11:51:39|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm_Shown

    11:51:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate

    11:51:41|   Info| Exit code: Default

    11:51:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate

    11:51:41|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging stopped: 6/9/2011 11:51:41 AM ===

     

    Thursday, June 9, 2011 5:46 PM
  • I had exactly the same problem with my notebook, Windows 7, 64 bit and Outlook 2010. My CRM Outlook client suddenly did not work anymore. But then I remembered that the same day it stopped working I’ve changed my domain user password. So I went in to my notebook Control Panel and found out that Windows 7 saves user authentications which probably means that CRM for Outlook used my old password! Check Control Panel – User Accounts!

    Found it on kb910090 article..

    Tuesday, June 14, 2011 6:41 AM
  • Wednesday, March 14, 2012 11:07 AM