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Windows product key not genuine suddenly RRS feed

  • Question

  • Hi.. I've been using this laptop with pre-installed Windows for three years. This morning I got the error message saying "Windows must be reinstalled: An unauthorized change was made to Windows. Windows must be reinstalled to activate". I ran the diagnostic report, and I've pasted below. Please help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {E1D7F379-3BD2-43B9-AD8F-3EB4607F3851}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100608-0458

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6001.18000

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\program files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E1D7F379-3BD2-43B9-AD8F-3EB4607F3851}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-3230453639-2401220496-2910990692</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1500                     </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>72333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>108AB3DD792BD86</Val><Hash>X0FRbBxT0W7pM3PXFd8b397vlcs=</Hash><Pid>89388-707-0173064-65975</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJRihyKfIoJQoxrtCI+iUEaDno0W35C18vQQnjCPNBCsViqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   M08    

      FACP DELL   M08    

      HPET DELL   M08    

      BOOT DELL   M08    

      MCFG DELL   M08    

      SLIC DELL   M08    

      SSDT PmRef CpuPm

     

     

    Sunday, September 19, 2010 1:38 PM

Answers

  • Hi Noel,

        Thanks for the help. I resolved the problem simply by rebooting the computer. It always works. 

    Ranga

    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:17 PM
    Sunday, September 19, 2010 8:54 PM

All replies

  • Hi.. I've been using this laptop with pre-installed Windows for three years. This morning I got the error message saying "Windows must be reinstalled: An unauthorized change was made to Windows. Windows must be reinstalled to activate". I ran the diagnostic report, and I've pasted below. Please help.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(820, 9) (null): 0xC004E002

     


    The cause of your problem is the error message highlighted above

    This error is usually the result of corruption in the Licensing store - and the solution is to recreate the store.
    Please try the below steps to recreate the Store files.  This may resolve the issue.
     
    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. Be sure to use the Product key on the sticker on the side or bottom of the PC (some laptops may have the sticker located in the battery compartment) To Activate, please use the Activate by Phone option.
     
     
    Once complete, please post back with a new MGADiag report

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 19, 2010 5:04 PM
    Moderator
  • Hi Noel,

        Thanks for the help. I resolved the problem simply by rebooting the computer. It always works. 

    Ranga

    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 7:17 PM
    Sunday, September 19, 2010 8:54 PM