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Error 0xC004C003

    Question

  • I bought a new computer in the united states and it had windows 8 installed and when i tried to update it it said i had to activate the key. I called the support team and they told me I had to contact the seller, which i cant because I am overseas. the error code os 0xC004C003. 

    I ran the microsoft ran genuine advantage diagnostic tool and when i clicked copy a box opens that says 

    Failed to create output files, hr=0x80070002. Please contact support.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RQXB6-WCHYG-C9WKB
    Windows Product Key Hash: kknYlLbuSjPlY+Y/UFPY+l25qhE=
    Windows Product ID: 00260-00000-00001-AA777
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 6.3.9600.2.00010100.0.0.048
    ID: {BD6AEF5A-7279-4C42-86E2-C4E5B1EE6A92}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 8.1 Pro
    Architecture: 0x00000009
    Build lab: 9600.winblue_gdr.140330-1035
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BD6AEF5A-7279-4C42-86E2-C4E5B1EE6A92}</UGUID><Version>1.9.0027.0</Version><OS>6.3.9600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C9WKB</PKey><PID>00260-00000-00001-AA777</PID><PIDType>0</PIDType><SID>S-1-5-21-1828695035-2695905299-3013285131</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 3521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="7"/><Date>20130418000000.000000+000</Date></BIOS><HWID>8A023C07018400FE</HWID><UserLCID>2C0A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hora estándar Pacífico (México)(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="34078782"/><App Id="02" Version="10" Result="260"/><App Id="03" Version="10" Result="16031152"/><App Id="04" Version="10" Result="2"/><App Id="05" Version="10" Result="10"/><App Id="06" Version="10" Result="31"/><App Id="08" Version="10" Result="80"/><App Id="09" Version="10" Result="3"/><App Id="0A" Version="10" Result="31"/><App Id="0B" Version="10" Result="62"/><App Id="0E" Version="10" Result="32709321"/><App Id="10" Version="10" Result="62"/><App Id="11" Version="10" Result="34078782"/><App Id="12" Version="10" Result="15588192"/><App Id="13" Version="10" Result="15949124"/><App Id="14" Version="10" Result="35"/><App Id="15" Version="10" Result="1"/><App Id="16" Version="10" Result="-2080190486"/><App Id="17" Version="10" Result="15588100"/><App Id="18" Version="10" Result="2007591716"/><App Id="19" Version="10" Result="15593112"/><App Id="1A" Version="10" Result="2007852613"/><App Id="1B" Version="10" Result="-213482606"/><App Id="1C" Version="10" Result="15588836"/><App Id="1D" Version="10" Result="62"/><App Id="1E" Version="10" Result="15588720"/><App Id="1F" Version="10" Result="2007606453"/><App Id="20" Version="10" Result="16031160"/><App Id="21" Version="10" Result="15588192"/><App Id="22" Version="10" Result="62"/><App Id="23" Version="10" Result="15589616"/><App Id="24" Version="10" Result="16014656"/><App Id="25" Version="10" Result="2007606584"/><App Id="26" Version="10" Result="16031160"/><App Id="27" Version="10" Result="2007606592"/><App Id="28" Version="10" Result="16833472"/><App Id="29" Version="10" Result="16031152"/><App Id="2B" Version="10" Result="34078782"/><App Id="2C" Version="10" Result="15588192"/><App Id="2D" Version="10" Result="15588192"/><App Id="2E" Version="10" Result="15588872"/><App Id="2F" Version="10" Result="15588852"/><App Id="30" Version="10" Result="34078782"/><App Id="31" Version="10" Result="-2080190570"/><App Id="33" Version="10" Result="2"/><App Id="35" Version="10" Result="3801155"/><App Id="36" Version="10" Result="5701724"/><App Id="37" Version="10" Result="5111881"/><App Id="38" Version="10" Result="5177412"/><App Id="39" Version="10" Result="5439575"/><App Id="3A" Version="10" Result="7536732"/><App Id="3B" Version="10" Result="7536761"/><App Id="3C" Version="10" Result="6619252"/><App Id="3D" Version="10" Result="3342445"/><App Id="3E" Version="10" Result="6029362"/><App Id="3F" Version="10" Result="4653143"/><App Id="40" Version="10" Result="5505089"/><App Id="41" Version="10" Result="7536741"/><App Id="42" Version="10" Result="3014772"/><App Id="43" Version="10" Result="6357091"/><App Id="44" Version="10" Result="98"/><App Id="B8" Version="10" Result="-2080190514"/><App Id="B9" Version="10" Result="15588768"/><App Id="BA" Version="10" Result="2007347772"/><App Id="BB" Version="10" Result="15589616"/><App Id="BC" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="16"/><App Id="C0" Version="10" Result="15991528"/><App Id="C1" Version="10" Result="-2080192170"/><App Id="C2" Version="10" Result="15589616"/><App Id="C3" Version="10" Result="-1073741809"/><App Id="C5" Version="10" Result="1048622"/><App Id="C6" Version="10" Result="15588752"/><App Id="C8" Version="10" Result="15593112"/><App Id="C9" Version="10" Result="2007852613"/><App Id="CA" Version="10" Result="-213495734"/><App Id="CB" Version="10" Result="-2"/><App Id="CC" Version="10" Result="15589544"/><App Id="CD" Version="10" Result="1975113249"/><App Id="CE" Version="10" Result="2"/><App Id="CF" Version="10" Result="-1073741809"/><App Id="D0" Version="10" Result="1975175221"/><App Id="D3" Version="10" Result="1975175241"/><App Id="D4" Version="10" Result="15593112"/><App Id="D5" Version="10" Result="57829"/><App Id="D6" Version="10" Result="3145776"/><App Id="D7" Version="10" Result="16031152"/><App Id="D8" Version="10" Result="556"/><App Id="D9" Version="10" Result="15588876"/><App Id="DA" Version="10" Result="2007591716"/><App Id="DB" Version="10" Result="15588964"/><App Id="DC" Version="10" Result="15666000"/><App Id="DD" Version="10" Result="15665976"/><App Id="DE" Version="10" Result="15589060"/><App Id="DF" Version="10" Result="15665932"/><App Id="E0" Version="10" Result="15588992"/><App Id="E1" Version="10" Result="2007453688"/><App Id="E2" Version="10" Result="15588964"/><App Id="E3" Version="10" Result="15588916"/><App Id="E4" Version="10" Result="2007591671"/><App Id="E5" Version="10" Result="15588980"/><App Id="E6" Version="10" Result="15597820"/><App Id="E7" Version="10" Result="1952"/><App Id="E9" Version="10" Result="2007592755"/><App Id="EA" Version="10" Result="15589152"/><App Id="EB" Version="10" Result="15603532"/><App Id="EC" Version="10" Result="15605412"/><App Id="ED" Version="10" Result="15603672"/><App Id="EE" Version="10" Result="15597569"/><App Id="EF" Version="10" Result="16"/><App Id="F0" Version="10" Result="2007591201"/><App Id="F1" Version="10" Result="1952"/><App Id="F3" Version="10" Result="15589060"/><App Id="F4" Version="10" Result="15589232"/><App Id="F5" Version="10" Result="16899760"/><App Id="F6" Version="10" Result="-194488364"/><App Id="F7" Version="10" Result="380"/><App Id="F9" Version="10" Result="236"/><App Id="FA" Version="10" Result="2"/><App Id="FB" Version="10" Result="1967963390"/><App Id="FC" Version="10" Result="-2080191894"/><App Id="FD" Version="10" Result="15589108"/><App Id="FE" Version="10" Result="2007592185"/><App Id="FF" Version="10" Result="15589232"/><App Id="00" Version="11" Result="15589152"/><App Id="01" Version="11" Result="15589064"/><App Id="02" Version="11" Result="15589060"/><App Id="03" Version="11" Result="15589048"/><App Id="04" Version="11" Result="15589040"/><App Id="05" Version="11" Result="15589452"/><App Id="06" Version="11" Result="15589336"/><App Id="07" Version="11" Result="15589384"/><App Id="08" Version="11" Result="1"/><App Id="09" Version="11" Result="1952"/><App Id="0B" Version="11" Result="15603532"/><App Id="0E" Version="11" Result="-194488364"/><App Id="0F" Version="11" Result="1"/><App Id="11" Version="11" Result="2119561216"/><App Id="12" Version="11" Result="2119548928"/><App Id="13" Version="11" Result="24"/><App Id="14" Version="11" Result="3"/><App Id="16" Version="11" Result="2"/><App Id="17" Version="11" Result="3"/><App Id="18" Version="11" Result="2"/><App Id="1A" Version="11" Result="15589300"/><App Id="1B" Version="11" Result="2007593892"/><App Id="1C" Version="11" Result="3"/><App Id="1E" Version="11" Result="2"/><App Id="1F" Version="11" Result="15589232"/><App Id="20" Version="11" Result="15589152"/><App Id="21" Version="11" Result="15589836"/><App Id="23" Version="11" Result="2007593993"/><App Id="25" Version="11" Result="64"/><App Id="35" Version="11" Result="15589824"/><App Id="38" Version="11" Result="4"/><App Id="39" Version="11" Result="1310738"/><App Id="3A" Version="11" Result="16053776"/><App Id="3C" Version="11" Result="14876672"/><App Id="3E" Version="11" Result="72"/><App Id="40" Version="11" Result="15991384"/><App Id="41" Version="11" Result="131072"/><App Id="43" Version="11" Result="15589824"/><App Id="44" Version="11" Result="1580

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEA6GHeh+Q96rnml1RbEAIOm/xFjDt8l4CklmM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      DBGP DELL   CL09   
      FACP DELL   CL09   
      APIC DELL   CL09   
      BOOT DELL   CL09   
      HPET DELL   CL09   
      FPDT DELL   CL09   
      MCFG DELL   CL09   
      SLIC DELL   CL09   
      UEFI DELL   CL09   
      ASF! DELL   CL09   
      SLIC DELL   CL09   
      SSDT COMPAL CRV ORB 
      ASPT DELL   CL09   
      MSDM DELL   CL09   
      SSDT COMPAL CRV ORB 
      SSDT COMPAL CRV ORB 

    Monday, July 13, 2015 10:39 PM

Answers

  • From what I can see there - MGADiag doesn't support Windows 8.x - your system should be self-activating.

    You should repost your query in the Windows 8 Community forums here...

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install-winactivate

    Include a report from WIndows 8's LicensingDiag utility, rather than MGADiag...

    Please open an Elevated Command Prompt window (in Start, type 'Command' - a Command Prompt icon will appear, right-click on it, and select Run as Administrator)

    At the Prompt, type

     

    Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

     (note the spaces!)

    two files will be put on your desktop -

    open the 'report.txt' file in Notepad, and copy/paste the results to your response - you can ignore the repfiles.cab file for the moment, as it's only backup data


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, July 14, 2015 5:51 AM
    Moderator