Error 0xC004C003

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  I bought a new computer in the united states and it had windows 8 installed and when i tried to update it it said i had to activate the key. I called the support team and they told me I had to contact the seller, which i cant because I am overseas. the error code os 0xC004C003. 

  I ran the microsoft ran genuine advantage diagnostic tool and when i clicked copy a box opens that says 

  Failed to create output files, hr=0x80070002. Please contact support.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Validation unsupported OS
  Validation Code: 6
  Cached Online Validation Code: N/A, hr = 0xc004f012
  Windows Product Key: *****-*****-RQXB6-WCHYG-C9WKB
  Windows Product Key Hash: kknYlLbuSjPlY+Y/UFPY+l25qhE=
  Windows Product ID: 00260-00000-00001-AA777
  Windows Product ID Type: 0
  Windows License Type: Unknown
  Windows OS version: 6.3.9600.2.00010100.0.0.048
  ID: {BD6AEF5A-7279-4C42-86E2-C4E5B1EE6A92}(1)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 8.1 Pro
  Architecture: 0x00000009
  Build lab: 9600.winblue_gdr.140330-1035
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 111 Unsupported OS
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
  File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
  File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
  File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{BD6AEF5A-7279-4C42-86E2-C4E5B1EE6A92}</UGUID><Version>1.9.0027.0</Version><OS>6.3.9600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C9WKB</PKey><PID>00260-00000-00001-AA777</PID><PIDType>0</PIDType><SID>S-1-5-21-1828695035-2695905299-3013285131</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 3521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="7"/><Date>20130418000000.000000+000</Date></BIOS><HWID>8A023C07018400FE</HWID><UserLCID>2C0A</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Hora estándar Pacífico (México)(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="34078782"/><App Id="02" Version="10" Result="260"/><App Id="03" Version="10" Result="16031152"/><App Id="04" Version="10" Result="2"/><App Id="05" Version="10" Result="10"/><App Id="06" Version="10" Result="31"/><App Id="08" Version="10" Result="80"/><App Id="09" Version="10" Result="3"/><App Id="0A" Version="10" Result="31"/><App Id="0B" Version="10" Result="62"/><App Id="0E" Version="10" Result="32709321"/><App Id="10" Version="10" Result="62"/><App Id="11" Version="10" Result="34078782"/><App Id="12" Version="10" Result="15588192"/><App Id="13" Version="10" Result="15949124"/><App Id="14" Version="10" Result="35"/><App Id="15" Version="10" Result="1"/><App Id="16" Version="10" Result="-2080190486"/><App Id="17" Version="10" Result="15588100"/><App Id="18" Version="10" Result="2007591716"/><App Id="19" Version="10" Result="15593112"/><App Id="1A" Version="10" Result="2007852613"/><App Id="1B" Version="10" Result="-213482606"/><App Id="1C" Version="10" Result="15588836"/><App Id="1D" Version="10" Result="62"/><App Id="1E" Version="10" Result="15588720"/><App Id="1F" Version="10" Result="2007606453"/><App Id="20" Version="10" Result="16031160"/><App Id="21" Version="10" Result="15588192"/><App Id="22" Version="10" Result="62"/><App Id="23" Version="10" Result="15589616"/><App Id="24" Version="10" Result="16014656"/><App Id="25" Version="10" Result="2007606584"/><App Id="26" Version="10" Result="16031160"/><App Id="27" Version="10" Result="2007606592"/><App Id="28" Version="10" Result="16833472"/><App Id="29" Version="10" Result="16031152"/><App Id="2B" Version="10" Result="34078782"/><App Id="2C" Version="10" Result="15588192"/><App Id="2D" Version="10" Result="15588192"/><App Id="2E" Version="10" Result="15588872"/><App Id="2F" Version="10" Result="15588852"/><App Id="30" Version="10" Result="34078782"/><App Id="31" Version="10" Result="-2080190570"/><App Id="33" Version="10" Result="2"/><App Id="35" Version="10" Result="3801155"/><App Id="36" Version="10" Result="5701724"/><App Id="37" Version="10" Result="5111881"/><App Id="38" Version="10" Result="5177412"/><App Id="39" Version="10" Result="5439575"/><App Id="3A" Version="10" Result="7536732"/><App Id="3B" Version="10" Result="7536761"/><App Id="3C" Version="10" Result="6619252"/><App Id="3D" Version="10" Result="3342445"/><App Id="3E" Version="10" Result="6029362"/><App Id="3F" Version="10" Result="4653143"/><App Id="40" Version="10" Result="5505089"/><App Id="41" Version="10" Result="7536741"/><App Id="42" Version="10" Result="3014772"/><App Id="43" Version="10" Result="6357091"/><App Id="44" Version="10" Result="98"/><App Id="B8" Version="10" Result="-2080190514"/><App Id="B9" Version="10" Result="15588768"/><App Id="BA" Version="10" Result="2007347772"/><App Id="BB" Version="10" Result="15589616"/><App Id="BC" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="16"/><App Id="C0" Version="10" Result="15991528"/><App Id="C1" Version="10" Result="-2080192170"/><App Id="C2" Version="10" Result="15589616"/><App Id="C3" Version="10" Result="-1073741809"/><App Id="C5" Version="10" Result="1048622"/><App Id="C6" Version="10" Result="15588752"/><App Id="C8" Version="10" Result="15593112"/><App Id="C9" Version="10" Result="2007852613"/><App Id="CA" Version="10" Result="-213495734"/><App Id="CB" Version="10" Result="-2"/><App Id="CC" Version="10" Result="15589544"/><App Id="CD" Version="10" Result="1975113249"/><App Id="CE" Version="10" Result="2"/><App Id="CF" Version="10" Result="-1073741809"/><App Id="D0" Version="10" Result="1975175221"/><App Id="D3" Version="10" Result="1975175241"/><App Id="D4" Version="10" Result="15593112"/><App Id="D5" Version="10" Result="57829"/><App Id="D6" Version="10" Result="3145776"/><App Id="D7" Version="10" Result="16031152"/><App Id="D8" Version="10" Result="556"/><App Id="D9" Version="10" Result="15588876"/><App Id="DA" Version="10" Result="2007591716"/><App Id="DB" Version="10" Result="15588964"/><App Id="DC" Version="10" Result="15666000"/><App Id="DD" Version="10" Result="15665976"/><App Id="DE" Version="10" Result="15589060"/><App Id="DF" Version="10" Result="15665932"/><App Id="E0" Version="10" Result="15588992"/><App Id="E1" Version="10" Result="2007453688"/><App Id="E2" Version="10" Result="15588964"/><App Id="E3" Version="10" Result="15588916"/><App Id="E4" Version="10" Result="2007591671"/><App Id="E5" Version="10" Result="15588980"/><App Id="E6" Version="10" Result="15597820"/><App Id="E7" Version="10" Result="1952"/><App Id="E9" Version="10" Result="2007592755"/><App Id="EA" Version="10" Result="15589152"/><App Id="EB" Version="10" Result="15603532"/><App Id="EC" Version="10" Result="15605412"/><App Id="ED" Version="10" Result="15603672"/><App Id="EE" Version="10" Result="15597569"/><App Id="EF" Version="10" Result="16"/><App Id="F0" Version="10" Result="2007591201"/><App Id="F1" Version="10" Result="1952"/><App Id="F3" Version="10" Result="15589060"/><App Id="F4" Version="10" Result="15589232"/><App Id="F5" Version="10" Result="16899760"/><App Id="F6" Version="10" Result="-194488364"/><App Id="F7" Version="10" Result="380"/><App Id="F9" Version="10" Result="236"/><App Id="FA" Version="10" Result="2"/><App Id="FB" Version="10" Result="1967963390"/><App Id="FC" Version="10" Result="-2080191894"/><App Id="FD" Version="10" Result="15589108"/><App Id="FE" Version="10" Result="2007592185"/><App Id="FF" Version="10" Result="15589232"/><App Id="00" Version="11" Result="15589152"/><App Id="01" Version="11" Result="15589064"/><App Id="02" Version="11" Result="15589060"/><App Id="03" Version="11" Result="15589048"/><App Id="04" Version="11" Result="15589040"/><App Id="05" Version="11" Result="15589452"/><App Id="06" Version="11" Result="15589336"/><App Id="07" Version="11" Result="15589384"/><App Id="08" Version="11" Result="1"/><App Id="09" Version="11" Result="1952"/><App Id="0B" Version="11" Result="15603532"/><App Id="0E" Version="11" Result="-194488364"/><App Id="0F" Version="11" Result="1"/><App Id="11" Version="11" Result="2119561216"/><App Id="12" Version="11" Result="2119548928"/><App Id="13" Version="11" Result="24"/><App Id="14" Version="11" Result="3"/><App Id="16" Version="11" Result="2"/><App Id="17" Version="11" Result="3"/><App Id="18" Version="11" Result="2"/><App Id="1A" Version="11" Result="15589300"/><App Id="1B" Version="11" Result="2007593892"/><App Id="1C" Version="11" Result="3"/><App Id="1E" Version="11" Result="2"/><App Id="1F" Version="11" Result="15589232"/><App Id="20" Version="11" Result="15589152"/><App Id="21" Version="11" Result="15589836"/><App Id="23" Version="11" Result="2007593993"/><App Id="25" Version="11" Result="64"/><App Id="35" Version="11" Result="15589824"/><App Id="38" Version="11" Result="4"/><App Id="39" Version="11" Result="1310738"/><App Id="3A" Version="11" Result="16053776"/><App Id="3C" Version="11" Result="14876672"/><App Id="3E" Version="11" Result="72"/><App Id="40" Version="11" Result="15991384"/><App Id="41" Version="11" Result="131072"/><App Id="43" Version="11" Result="15589824"/><App Id="44" Version="11" Result="1580
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  N/A, hr = 0x80070424
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEA6GHeh+Q96rnml1RbEAIOm/xFjDt8l4CklmM=
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    DBGP DELL   CL09   
    FACP DELL   CL09   
    APIC DELL   CL09   
    BOOT DELL   CL09   
    HPET DELL   CL09   
    FPDT DELL   CL09   
    MCFG DELL   CL09   
    SLIC DELL   CL09   
    UEFI DELL   CL09   
    ASF! DELL   CL09   
    SLIC DELL   CL09   
    SSDT COMPAL CRV ORB 
    ASPT DELL   CL09   
    MSDM DELL   CL09   
    SSDT COMPAL CRV ORB 
    SSDT COMPAL CRV ORB 
  
  

  Monday, July 13, 2015 10:39 PM

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