locked
Activation After Reinstall RRS feed

  • Question

  • I am having the same problem!!! I had to get a new hard drive & now when I try to reinstall my one care it says that the product key is already in use??? I can't remember my original password & when I go & try to change it, that worked but still it won't let me finish the install??? I am really bummed about this somebody please help me!!!!
    • Split by JimR1Moderator Thursday, July 30, 2009 1:15 AM Not the same issue.
    Wednesday, July 29, 2009 11:17 PM

Answers

  • You cannot reuse a product key. Your subscription is linked to the Live ID and password originally used to set up your One Care account. Install the One Care trial - http://onecare.live.com/standard/en-us/install/install.htm To activate, open One Care, select "Subscribe" and when asked for a Live ID enter  the Live ID and password associated with your subscription and One Care will activate.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Thursday, July 30, 2009 1:23 AM
    Moderator