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Windows 7 suddenly gone non-genuine on pre-installed HP RRS feed

  • Question

  • Worked fine for 6 months...then suddenly it's not genuine.  This was purchased from a reputable reseller in Canada.  Hp support was not helpful and could only suggest reinstalling everything from scratch which for a business laptop is not a great option.

    Here is the MGA Diag output, thoughts anyone?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-788W3-H689G-6P6GT

    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=

    Windows Product ID: 00371-OEM-8992671-00008

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {F9659F8A-16E5-48D0-BA11-93C1E50E157B}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Randy Matheson\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F9659F8A-16E5-48D0-BA11-93C1E50E157B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3642240914-875344121-2490226526</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 4320s</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68AHH Ver. F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100325000000.000000+000</Date></BIOS><HWID>26B93607018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>508D989F8F5658A</Val><Hash>6ixgQLYWM4bZIN334cTPBXRsXNM=</Hash><Pid>89392-709-8298555-65137</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

     

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:16:2010 10:52

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAIAAAABAAAAAQABAAEAeqiYOqaoEOga+SxRMPCCcmANXF0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM 1423    

      FACP HPQOEM 1423    

      HPET HPQOEM 1423    

      MCFG HPQOEM 1423    

      ASF! HPQOEM 1423    

      SSDT HPQOEM SataAhci

      SSDT HPQOEM SataAhci

      SLIC HPQOEM SLIC-MPC

      SSDT HPQOEM SataAhci

      SSDT HPQOEM SataAhci

      SSDT HPQOEM SataAhci

      SSDT HPQOEM SataAhci

     

     

     

    Tuesday, January 25, 2011 9:03 PM

Answers

  • Hello

     

     I am not seeing anything in your Diagnostic Report that would cause your Windows to turn Non-Genuine.

     I recommend going to http://microsoft.com/genuine/validate and once Validation is complete, I suspect Windows will show as Genuine again (you may need to reboot for Windows to reset back to Genuine).

     If that doesn't resolve the problem, post a new Diagnostic Report so I can see if anything has changed.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, January 25, 2011 9:20 PM
    • Marked as answer by Darin Smith MS Monday, January 31, 2011 7:58 PM
    Tuesday, January 25, 2011 9:20 PM

All replies

  • Hello

     

     I am not seeing anything in your Diagnostic Report that would cause your Windows to turn Non-Genuine.

     I recommend going to http://microsoft.com/genuine/validate and once Validation is complete, I suspect Windows will show as Genuine again (you may need to reboot for Windows to reset back to Genuine).

     If that doesn't resolve the problem, post a new Diagnostic Report so I can see if anything has changed.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, January 25, 2011 9:20 PM
    • Marked as answer by Darin Smith MS Monday, January 31, 2011 7:58 PM
    Tuesday, January 25, 2011 9:20 PM
  • Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

     

      In other words, please do not post "Me Too" messages in other people's threads.

    Saturday, September 10, 2011 5:20 PM
    Answerer
  • HrOnline: 0xC004C533

    No, you are not having the same problem.  In any case you are replying to another user's thread to ask your own question and that is called "hijacking".  Please do as George1009 requests and observe announcement 2 above.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Saturday, September 10, 2011 5:42 PM
    Answerer