none
This copy of windows is not genuine

    Question

  • I own an HP Pavilion Laptop that I purchased almost 3 years ago. Suddenly - after being away for about 2 weeks, my computer was unplugged and off the entire time - I get the message: "Windows Vista (TM), Build 6002, This copy of Windows is not genuine". Why am I getting this all of a sudden?  I checked some of the other posts and my problem is not related to anything but Windows Vista Home Premium (which is not mentioned that I can see in any of the other posts re. "copy of windows is not" etc...

    There must be something I can do to turn off the message or can I just ignore it. Current information is:

    HP HDX16T 1200 CTO

    Prod id: 89583-OEM-7332157-00061

    Prod Key: <redacted>

    This has been a legitimate (genuine) version of Windows Vista for almost 3 years! Why now is it not?


    Friday, March 8, 2013 9:00 PM

Answers

  • MSE is my current favourite AV (paid or free!) - http://windows.microsoft.com/en-GB/windows/products/security-essentials - and it's free :)

    You need to run the McAfee MCPR tool to get rid of the dregs - however, looking at the results you so far, it's likely that it won't change the outcome.

    Download the McAfee removal tool from:

     

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

     

    Click Save, and save the file to a folder on your computer.

    Navigate to the folder where you saved the file.

    right-click on MCPR.exe and select 'Run as Administrator'  to run the removal tool.

     

    when complete, reboot.

     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then post another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 10, 2013 5:22 PM
    Moderator
  • Sorry - got my Operating Systems confused :) (because this thread is in the Win7 forum - I'll move it to the Vista forum soon)

    use these instructions instead....

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 10, 2013 10:02 PM
    Moderator

All replies

  • To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, March 8, 2013 9:16 PM
    Moderator
  • Here's how it went:

    Downloaded and ran MGADiag.exe and got the following:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.130104-1437
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-358603838-4243338498-2735220410</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP HDX16 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20090430000000.000000+000</Date></BIOS><HWID>E8333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEA6GHop1aKMEN6f8AW+uXy9NabuuuaCKxWx5FGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm

    Sticker on Laptop says:

    Windows Vista Home Premium OF MAct

    Any/All help would be appreciated. Thanks in advance!

    • Marked as answer by Grampywraith Saturday, March 9, 2013 7:25 PM
    • Unmarked as answer by Grampywraith Saturday, March 9, 2013 7:26 PM
    Saturday, March 9, 2013 7:25 PM
  •   CScript Error- Can't find script engine VBScript -alternate solution   should help.

     

    If not, please give the EXACT error messages you get when attempting the fix.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 9, 2013 9:53 PM
    Moderator
  • did the fix:

    regsvr32 vbscript.dll

    result came back successful.

    Running mgadiag.exe again to see what results.  Results are in! Here's the "result".

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.130104-1437
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-358603838-4243338498-2735220410</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP HDX16 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20090430000000.000000+000</Date></BIOS><HWID>E8333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    CScript Error: Can't find script engine "VBScript" for script "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEA6GHop1aKMEN6f8AW+uXy9NabuuuaCKxWx5FGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm

    Same as before, (looks like to me anyway). Have any other ideas?

    Sunday, March 10, 2013 3:27 AM
  • I'm pretty sure I know what the problem is -

    What Anti-Virus are you currently using?

    What other AV's have EVER been used on this machine since the last reformat/reinstall?

    Please open an Elevated Command Prompt, and run the following commands.

    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F} /S

    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8} /S

    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8} /S

    REG QUERY HKLM\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8} /S

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 10, 2013 9:12 AM
    Moderator
  • Here's the results:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8
    E9-00104B365C9F} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F}

        (Default)    REG_SZ    VBScript Regular Expression

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F}
    \InprocServer32
        (Default)    REG_SZ    C:\Windows\System32\vbscript.dll
        ThreadingModel    REG_SZ    Apartment

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F}
    \OLEScript

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F}
    \ProgID
        (Default)    REG_SZ    VBScript.RegExp

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F}
    \TypeLib
        (Default)    REG_SZ    {3F4DACA7-160D-11D2-A8E9-00104B365C9F}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3F4DACA4-160D-11D2-A8E9-00104B365C9F}
    \Version
        (Default)    REG_SZ    5.5


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4
    B0-00AA004A55E8} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}

        (Default)    REG_SZ    VB Script Language

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories\{F0B7A1A1-9847-11CF-8F20-00805F2CD064}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories\{F0B7A1A2-9847-11CF-8F20-00805F2CD064}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    \InprocServer32
        (Default)    REG_SZ    C:\Program Files\Common Files\McAfee\SystemCore\Scrip
    tSn.20120622110021.dll
        ThreadingModel    REG_SZ    Both

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    \OLEScript

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
    \ProgID
        (Default)    REG_SZ    VBScript


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4
    B0-00AA004A55E8} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8}

        (Default)    REG_SZ    VB Script Language Authoring

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories\{0AEE2A92-BCBB-11D0-8C72-00C04FC2B085}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8}
    \InprocServer32
        (Default)    REG_SZ    C:\Windows\System32\vbscript.dll
        ThreadingModel    REG_SZ    Both

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8}
    \OLEScript

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3742-5B07-11cf-A4B0-00AA004A55E8}
    \ProgID
        (Default)    REG_SZ    VBScript Author


    C:\Windows\system32>
    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4
    B0-00AA004A55E8} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}

        (Default)    REG_SZ    VBScript Language Encoding

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories\{F0B7A1A1-9847-11CF-8F20-00805F2CD064}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories\{F0B7A1A2-9847-11CF-8F20-00805F2CD064}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \Implemented Categories\{F0B7A1A3-9847-11CF-8F20-00805F2CD064}

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \InprocServer32
        (Default)    REG_SZ    C:\Windows\System32\vbscript.dll
        ThreadingModel    REG_SZ    Both

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \OLEScript

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B54F3743-5B07-11cf-A4B0-00AA004A55E8}
    \ProgID
        (Default)    REG_SZ    VBScript.Encode


    C:\Windows\system32>

    I used McAfee AV for a long time and then started having problems with it. I removed it. I currently have NO AV software running. The McAfee was a free one from Road Runner. Free doesn't always mean good as I had problems with it that I can't remember (a common theme when you are 68 years old). Do you have an AV that you recommend that is also FREE. On my budget FREE is a good thing.

    Before that I used another free one from Road Runner that I also cannot remember - CA maybe? I think that one was ok but stopped using it when RR quit supplying it for free.

    I do remember how to edit the registry if it is a matter of removing some malicious/salicious entries. This whole issue is really strange as I was away (to Las Vegas) for 12 days. When I left everything was fine. I powered down my router before I left and unplugged the laptop as well so really don't understand how this problem showed up when I powered up the computer 4 days ago on my return from vacation.

    Really appreciate your help!

    Sunday, March 10, 2013 5:13 PM
  • MSE is my current favourite AV (paid or free!) - http://windows.microsoft.com/en-GB/windows/products/security-essentials - and it's free :)

    You need to run the McAfee MCPR tool to get rid of the dregs - however, looking at the results you so far, it's likely that it won't change the outcome.

    Download the McAfee removal tool from:

     

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

     

    Click Save, and save the file to a folder on your computer.

    Navigate to the folder where you saved the file.

    right-click on MCPR.exe and select 'Run as Administrator'  to run the removal tool.

     

    when complete, reboot.

     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then post another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 10, 2013 5:22 PM
    Moderator
  • Ran McAfee removal - pretty sure I did this when I removed it a year or so ago. Have MS Security Center installed and running - except for AV part. Have Windows Defender running also. Assumed this covered me - probably a bad assumption. Will follow your advise. Here's the MGADiag.exe results.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.130104-1437
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: http=127.0.0.1:16110;https=127.0.0.1:16110
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-358603838-4243338498-2735220410</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP HDX16 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20090430000000.000000+000</Date></BIOS><HWID>E8333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500061-02-1033-6001.0000-1322009
    Installation ID: 018970559554768721793460580391128375031252648045907804
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F02A.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEA6GHop1aKMEN6f8AW+uXy9NabuuuaCKxWx5FGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm

    Appreciate the help!!

    Sunday, March 10, 2013 6:13 PM
  • PS - can't run the MS Security Essentials as the "not genuine" gets in the way.
    Sunday, March 10, 2013 6:15 PM
  • Yeah - that does put a bit of a damper on installation.

    We have a definite change in status after that - please attempt the following...

    Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 10, 2013 6:27 PM
    Moderator
  • Got an error on the first thing to do:

    C:\Windows\system32>net stop sppsvc

    System error 1060 has occurred.

    The specified service does not exist as an installed service.

    C:\Windows\system32>

    Did NOT expect this. Did a search for sppsvc.exe and it could not be found on pc. What's up with that?

    Also tried

    C:\Windows\system32>net start sppsvc

    The service name is invalid

    This gets more perplexing all the time.

    Sunday, March 10, 2013 7:09 PM
  • Sorry - got my Operating Systems confused :) (because this thread is in the Win7 forum - I'll move it to the Vista forum soon)

    use these instructions instead....

    Recreate the Licensing Store with the correct data.

     

    1) Open an Internet Browser window.

    2) Type: %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type: net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Restart your computer twice. 

     

    You may be asked to enter your COA Key and/or Activate. – if asked for the Key, use the one on your COA sticker on the machine’s case (you may need to activate by telephone).  

     

    Once complete, run another MGADiag report and post back with the results.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 10, 2013 10:02 PM
    Moderator
  • Hi,

    Did all of the above. No errors anywhere in sequence. After 2nd restart was asked for COA Key - tried once again to input but was told it was an invalid key code. Guess the phone line is the next resort. Thanks again for all the help! I'm also reloading the free version of McAfee that RR gives away. Maybe it will behave now?

    GW


    PS - I'll run the MGADiag.exe again AFTER I finish whatever hoop jumping MS has in store for me. I'll post it here.
    Sunday, March 10, 2013 11:33 PM
  • By the way - what is the PHONE number to call for activation? Instructions tell me to start the process on my PC and then select "by phone" from the choices. There is NO choice to do by phone. Therefore no drop-down menu with a phone number. Speaking of NUMBer that's how I felt after trying to find the number on MS website.
    Sunday, March 10, 2013 11:58 PM
  • Use your local number from this list....

    https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 11, 2013 12:17 AM
    Moderator
  • Ok, here's the story. After I tried the fixes you listed (ALL of them). I tried ONE MORE TIME with the activation screen and it worked! I have a new genuine version of VISTA! I'll run MGADiag.exe and post the NEW version so you can see the differences. Thanks again for all your help!

    Here it is:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-J7TR9-WKYWW-DMVH7
    Windows Product Key Hash: /dXqbSMGDv+Tii0dySsRxyJ6S9A=
    Windows Product ID: 89583-OEM-7212513-94897
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.130104-1437
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1AF7EA04-A3AB-4B50-A307-B75060BC0FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DMVH7</PKey><PID>89583-OEM-7212513-94897</PID><PIDType>8</PIDType><SID>S-1-5-21-358603838-4243338498-2735220410</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP HDX16 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20090430000000.000000+000</Date></BIOS><HWID>E8333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00144-125-194897-02-1033-6002.0000-0692013
    Installation ID: 021881617381609873989984318331208864435060308880576730
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: DMVH7
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEA6GHop1aKMEN6f8AW+uXy9NabuuuaCKxWx5FGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm

    Thanks again and I'll name my first-born g-g-grandchild after you!!

    Monday, March 11, 2013 12:35 AM
  • Yay! well done!

    The report is fine now.

    Good luck with it - and keep a good record of the Key :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, March 11, 2013 12:51 AM
    Moderator
  • Written down in three places. NONE of which are in my brain. Don't get old. It isn't much fun (except for the not having to work part).

    GW

    Monday, March 11, 2013 1:18 AM