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  • Question

  • I have tried to backup my system and the drives doesn't work---what can I do now? Thanks
    Wednesday, April 1, 2009 2:46 AM

Answers

  • I don't know what you mean by "the drives doesn't work" in your post. If it is a hardware problem contact your PC manufacturer. If you believe it is a OneCare problem, contact OneCare support. 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    Perhaps the following information from OneCare's online help for how to configure backup may be helpful:
    From OneCare Help:

    Back up your files

    To help avoid the loss of important data, you should back up your files regularly. Windows Live OneCare automatically creates a backup plan based on the type of hardware that you have connected to your computer. For more information about supported backup devices, see Supported backup devices. You can back up files on separate computers, or you can use a central backup device (The backup files are stored on a central device that all computers in a OneCare circle can use.) for all of the computers in your OneCare circle (A small network of computers that share the same Windows Live OneCare subscription.) .

    To back up your files:
    1. Open OneCare.
    2. Create a new backup plan (A collection of backup settings in Windows Live OneCare that you can choose from to select the types of files that you want to back up, the location where you want to store the backup, and how often you want to run the backup.) or review the default backup plan. For more information, see Create a backup plan [see below].
    3. In the OneCare main window, in the Backup and Restore area, click Start backup.
    4. Optional: Verify that an external hard disk is connected to the computer.If you're using an external hard disk (A removable hard disk that connects to your computer and uses a USB or an IEEE 1394 ("FireWire") connection.) , make sure that the device is connected to your computer, and then click Start backup.
    5. If you're performing a backup for the first time, click Start backup.

       

      –or–

       

      If you've previously backed up your files, choose the type of backup that you want to perform.

       Back up files that have changed since the last backup

      Select this option if you want to perform an incremental backup (Backs up only those files that have been created or changed since the last full backup.) .

      1. Click Express backup.
      2. Click Start backup.

        To see which files were backed up, after the backup finishes, click View details.

       Perform a full backup

      Select this option if you want to back up all the files that you selected in your backup plan (A collection of backup settings in Windows Live OneCare that you can choose from to select the types of files that you want to back up, the location where you want to store the backup, and how often you want to run the backup.) .

      1. Click Start a new backup.
      2. Click Start backup.

        To see which files were backed up, after the backup finishes, click View details.

    6. Click Finish.
    Notes
    • OneCare backs up your data files, such as documents or pictures, but it doesn't back up files for your operating system. If your computer suffers a major data loss, you'll have to reinstall any affected software and possibly the Microsoft Windows operating system.
    • OneCare makes a full backup copy of all the files and folders that you selected in your backup plan the first time that you perform a backup. If you use a disc burner (A disc drive that writes or records information in addition to reading it (such as a CD-R, CD-RW, DVD-R or DVD-RW drive).) as a local backup, OneCare also makes a full backup during your yearly backup (A full backup of the important files and folders on your computer that starts a new backup collection. The yearly backup is the first backup after the beginning of the year.) . Normally, backups outside of these times are incremental backups (Backs up only those files that have been created or changed since the last full backup.) .
    • A OneCare backup temporarily requires an amount of free space on your hard disk (Used for long-term storage and retrieval of data needed by your computer. Your programs, operating system, and most of your files are stored on your hard disk.) approximately equal to the size of the files and folders that are being backed up. If you receive an error saying that you don't have enough free disk space, run Disk Cleanup to create more space on your hard disk, or select fewer files at a time for backup.

    Create a backup plan

    To help avoid losing important data, you should create a backup plan (A collection of backup settings in Windows Live OneCare that you can choose from to select the types of files that you want to back up, the location where you want to store the backup, and how often you want to run the backup.) to back up your files regularly. You can create a separate plan for individual computers, or create a plan that uses a central backup device (The backup files are stored on a central device that all computers in a OneCare circle can use.) for all the computers in your OneCare circle (A small network of computers that share the same Windows Live OneCare subscription.) . You can create a plan that uses a central backup device only from a hub PC (A computer from which you can monitor or manage the other computers in your OneCare circle.) .

    To create a backup plan:
    1. Open Windows Live OneCare.
    2. Under Quick links, click Change settings.
    3. On the Backup tab, click Configure backup.

      Do one of the following:

       Create a back up plan for a single computer
      1. If you're creating a backup plan for the first time on a hub PC, on the Change backup settings screen, click Skip this step.

         

        –or–

         

        If you're creating a backup plan for the first time on a computer that's not a hub PC, click Next. Otherwise, click Change settings.

      2. In the left column, click the computer that you want to create a backup plan for.
       Create a back up plan for your OneCare circle
      1. If you haven't created a OneCare circle, on the Change backup settings screen, click Use an existing device.

         

        –or–

         

        If you've created a OneCare circle, click Change settings.

      2. In the left column, click Backup plan for all PCs.
    4. Do one or more of the following:

       Select a location to back up your files to
      1. Next to Where, click Select location or Change location.
      2. Select a backup location, and then click OK.
       Select a backup schedule
      Next to When, select a frequency, day, and time.
       Select the files or folders that you want to include or exclude from your backup

      For a single computer:

      1. Next to What, click Change this.
      2. To exclude file categories from the backup, clear the appropriate check boxes. For information about the types of files that are included in each backup category, click the category that you want to learn more about.
      3. To exclude specific files or folders from the backup:
        1. Click Exclude certain folders and files.
        2. To exclude all the contents of a folder, in the left pane, find the folder that you want to exclude, and then clear the check box next to that folder.

           

          –or–

           

          To exclude specific files in a folder, in the left pane, click the appropriate folder. In the right pane, next to the file that you want to exclude, clear the check box.

        3. Click OK.

      For a hub PC:

      1. In the Backup plan for all PCs window, click Change settings.
      2. In the left column, under Backup plan for all PCs, click the name of the hub PC.
      3. Next to What, click Change this.
      4. To exclude file categories from the backup, clear the appropriate check boxes. For information about the types of files that are included in each backup category, click the category that you want to learn more about.
      5. To exclude specific files or folders from the backup:
        1. Click Exclude certain folders and files.
        2. To exclude all the contents of a folder, in the left pane, find the folder that you want to exclude, and then clear the check box next to that folder.

           

          –or–

           

          To exclude specific files in a folder, in the left pane, click the appropriate folder. In the right pane, next to the file that you want to exclude, clear the check box.

        3. Click OK.
      Note

      The backup plan for a hub PC can exclude a category, which automatically excludes all of the files and folders within the category, for every computer in the circle. If you want to exclude a specific file or folder on a single computer without excluding an entire category, you must change the backup plan on the single computer that contains the file or folder.

    5. Click Next.
    6. Review the plan, and then click Save.

      You are ready to back up your files. For more information, see Back up your files.

    Notes
    • If you don't want other computers in your circle to be able to modify the backup settings, in the Backup plan for all PCs area, select the Only allow these settings to be changed on a hub PC check box.
    • If you want to use OneCare online photo backup as part of your backup plan, you must purchase an online photo backup subscription separately. For more information, see Purchase, renew, or cancel a OneCare online photo backup subscription.

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 1, 2009 2:57 PM
    Moderator

All replies

  • Where have you set the backup location to, a CD/DVD drive or an external USB drive?
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Wednesday, April 1, 2009 3:35 AM
    Moderator
  • I don't know what you mean by "the drives doesn't work" in your post. If it is a hardware problem contact your PC manufacturer. If you believe it is a OneCare problem, contact OneCare support. 

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    Perhaps the following information from OneCare's online help for how to configure backup may be helpful:
    From OneCare Help:

    Back up your files

    To help avoid the loss of important data, you should back up your files regularly. Windows Live OneCare automatically creates a backup plan based on the type of hardware that you have connected to your computer. For more information about supported backup devices, see Supported backup devices. You can back up files on separate computers, or you can use a central backup device (The backup files are stored on a central device that all computers in a OneCare circle can use.) for all of the computers in your OneCare circle (A small network of computers that share the same Windows Live OneCare subscription.) .

    To back up your files:
    1. Open OneCare.
    2. Create a new backup plan (A collection of backup settings in Windows Live OneCare that you can choose from to select the types of files that you want to back up, the location where you want to store the backup, and how often you want to run the backup.) or review the default backup plan. For more information, see Create a backup plan [see below].
    3. In the OneCare main window, in the Backup and Restore area, click Start backup.
    4. Optional: Verify that an external hard disk is connected to the computer.If you're using an external hard disk (A removable hard disk that connects to your computer and uses a USB or an IEEE 1394 ("FireWire") connection.) , make sure that the device is connected to your computer, and then click Start backup.
    5. If you're performing a backup for the first time, click Start backup.

       

      –or–

       

      If you've previously backed up your files, choose the type of backup that you want to perform.

       Back up files that have changed since the last backup

      Select this option if you want to perform an incremental backup (Backs up only those files that have been created or changed since the last full backup.) .

      1. Click Express backup.
      2. Click Start backup.

        To see which files were backed up, after the backup finishes, click View details.

       Perform a full backup

      Select this option if you want to back up all the files that you selected in your backup plan (A collection of backup settings in Windows Live OneCare that you can choose from to select the types of files that you want to back up, the location where you want to store the backup, and how often you want to run the backup.) .

      1. Click Start a new backup.
      2. Click Start backup.

        To see which files were backed up, after the backup finishes, click View details.

    6. Click Finish.
    Notes
    • OneCare backs up your data files, such as documents or pictures, but it doesn't back up files for your operating system. If your computer suffers a major data loss, you'll have to reinstall any affected software and possibly the Microsoft Windows operating system.
    • OneCare makes a full backup copy of all the files and folders that you selected in your backup plan the first time that you perform a backup. If you use a disc burner (A disc drive that writes or records information in addition to reading it (such as a CD-R, CD-RW, DVD-R or DVD-RW drive).) as a local backup, OneCare also makes a full backup during your yearly backup (A full backup of the important files and folders on your computer that starts a new backup collection. The yearly backup is the first backup after the beginning of the year.) . Normally, backups outside of these times are incremental backups (Backs up only those files that have been created or changed since the last full backup.) .
    • A OneCare backup temporarily requires an amount of free space on your hard disk (Used for long-term storage and retrieval of data needed by your computer. Your programs, operating system, and most of your files are stored on your hard disk.) approximately equal to the size of the files and folders that are being backed up. If you receive an error saying that you don't have enough free disk space, run Disk Cleanup to create more space on your hard disk, or select fewer files at a time for backup.

    Create a backup plan

    To help avoid losing important data, you should create a backup plan (A collection of backup settings in Windows Live OneCare that you can choose from to select the types of files that you want to back up, the location where you want to store the backup, and how often you want to run the backup.) to back up your files regularly. You can create a separate plan for individual computers, or create a plan that uses a central backup device (The backup files are stored on a central device that all computers in a OneCare circle can use.) for all the computers in your OneCare circle (A small network of computers that share the same Windows Live OneCare subscription.) . You can create a plan that uses a central backup device only from a hub PC (A computer from which you can monitor or manage the other computers in your OneCare circle.) .

    To create a backup plan:
    1. Open Windows Live OneCare.
    2. Under Quick links, click Change settings.
    3. On the Backup tab, click Configure backup.

      Do one of the following:

       Create a back up plan for a single computer
      1. If you're creating a backup plan for the first time on a hub PC, on the Change backup settings screen, click Skip this step.

         

        –or–

         

        If you're creating a backup plan for the first time on a computer that's not a hub PC, click Next. Otherwise, click Change settings.

      2. In the left column, click the computer that you want to create a backup plan for.
       Create a back up plan for your OneCare circle
      1. If you haven't created a OneCare circle, on the Change backup settings screen, click Use an existing device.

         

        –or–

         

        If you've created a OneCare circle, click Change settings.

      2. In the left column, click Backup plan for all PCs.
    4. Do one or more of the following:

       Select a location to back up your files to
      1. Next to Where, click Select location or Change location.
      2. Select a backup location, and then click OK.
       Select a backup schedule
      Next to When, select a frequency, day, and time.
       Select the files or folders that you want to include or exclude from your backup

      For a single computer:

      1. Next to What, click Change this.
      2. To exclude file categories from the backup, clear the appropriate check boxes. For information about the types of files that are included in each backup category, click the category that you want to learn more about.
      3. To exclude specific files or folders from the backup:
        1. Click Exclude certain folders and files.
        2. To exclude all the contents of a folder, in the left pane, find the folder that you want to exclude, and then clear the check box next to that folder.

           

          –or–

           

          To exclude specific files in a folder, in the left pane, click the appropriate folder. In the right pane, next to the file that you want to exclude, clear the check box.

        3. Click OK.

      For a hub PC:

      1. In the Backup plan for all PCs window, click Change settings.
      2. In the left column, under Backup plan for all PCs, click the name of the hub PC.
      3. Next to What, click Change this.
      4. To exclude file categories from the backup, clear the appropriate check boxes. For information about the types of files that are included in each backup category, click the category that you want to learn more about.
      5. To exclude specific files or folders from the backup:
        1. Click Exclude certain folders and files.
        2. To exclude all the contents of a folder, in the left pane, find the folder that you want to exclude, and then clear the check box next to that folder.

           

          –or–

           

          To exclude specific files in a folder, in the left pane, click the appropriate folder. In the right pane, next to the file that you want to exclude, clear the check box.

        3. Click OK.
      Note

      The backup plan for a hub PC can exclude a category, which automatically excludes all of the files and folders within the category, for every computer in the circle. If you want to exclude a specific file or folder on a single computer without excluding an entire category, you must change the backup plan on the single computer that contains the file or folder.

    5. Click Next.
    6. Review the plan, and then click Save.

      You are ready to back up your files. For more information, see Back up your files.

    Notes
    • If you don't want other computers in your circle to be able to modify the backup settings, in the Backup plan for all PCs area, select the Only allow these settings to be changed on a hub PC check box.
    • If you want to use OneCare online photo backup as part of your backup plan, you must purchase an online photo backup subscription separately. For more information, see Purchase, renew, or cancel a OneCare online photo backup subscription.

    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, April 1, 2009 2:57 PM
    Moderator