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Office Reinstallation

    General discussion

  • Hi, I'm Ronald.

    My mother bought Microsoft Office online on September 28th 2014. She used her e-maill adress (dominiquelarose@sympatico.ca) to activate and buy Microsoft Office and this was as well her Microsoft account. Sadly, <sympatico.ca> is a really old e-mail service gaven by our last Internet Service Provider (ISP) which is Bell. We switched ISP about three months ago and Bell deleted the e-mail account about two three days ago.

    Since we could no longer use our last e-mail acount (dominiquelarose@sympatico.ca) to log in into the computer,we had to factory reset it. Now trying to install Microsoft Office we're experiencing problems because the adress used back then is not valid anymore and we do not have the 25 word key, how would we be able to get Microsoft Office back ?

    Thank you for your cooperation,

    Ronald Larose

    Monday, March 16, 2015 9:50 PM

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