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Microsoft software licensing service has stopped working RRS feed

  • Question

  • Hi There,

    I have been having the above problem for quite some time now. When the above window opens I select the check on line for solution but nothing happens. I have lost access to control panel. I've gone to microsoft.com/genuine and the software failes. I've looked through forums to find a solution but can't seem to find one. I've done the cmd.exe (mine comes up without the "exe"), ran as admin. and typed net start slsvc. It says the software licensing service was started successfully. I've ran an extensive scan using norton with no problems and also the scan available through microsoft and found about 4 or 5 trojans that were removed. Any help in resolving this is greatly appreciated.

    Windows Vista Home Premium OEMAct
    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {6A8C18B7-BF97-4872-9736-B1D485C42140}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A8C18B7-BF97-4872-9736-B1D485C42140}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3140396592-1016876404-2687832231</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GX616AA-ABA s3320f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20071011000000.000000+000</Date></BIOS><HWID>46333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17923</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAJJQoAZiTJNRqqJIAKpdu9vL06A2qZKxWAbYm6Q==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Friday, April 10, 2009 7:10 PM

Answers

  • Hi browncardinal,

      That doesn't sound good, Download Sercurity warnings when you are not downloading anything and nothing happening when you right-click a file. Those is core Vista functionality that is not related to the Anti-piracy subsystem.

      My recommendation is to contact Vista support at http://support.microsoft.com and see if they can resolve the bigger issue there. Once they get basic functionality restored (such as the right-click menu) and can then help you with the non-genuine issue, if it is still occuring.

    Sorry I couldn't be more help,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Saturday, April 18, 2009 12:09 AM
    Saturday, April 18, 2009 12:09 AM

All replies

  • Hello browncardinal,




    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6001.18000]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    Because one of the files is kernel32.dll (basically the heart of Windows) If neither of these sets of steps resolves the issue, my only other suggestions would be to reinstall Vista.  You may also try contacting Vista support and see if they have other alternatives.

    Thank you,
    Darin MS

     

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 10, 2009 7:54 PM
  • Thanks for the info. Unfortunately I could not do either one of the above suggestions. On your second suggestion I was not able to right click in order to run as admin. Any other means of fixing this other than calling Vista support?

    Friday, April 10, 2009 9:46 PM
  • Hi browncardinal,

      I am confused as to why you are unable to rightclick the cmd.exe file and select 'Run As Administrator'.  Can you describe the difficulty you are having or are you not the logged into the computer, on an account that has admin privileges?  If not, please login to an Administrator account and try the above steps or contact the person that controls the administrator account, for that computer, and have them try the above steps.  

      Note: Most users with this type of issue report that the sfc /scannow command fixes the problem


       As for any other means to resolve the issue, no. To fix the issue we will need to make changes to Vista system files (i.e. fixing the modified or corrupt files) to do that, you need to have Aministrator privileges. Also, if you call Vista support, and you are not logged into an administartor account, there is very little they would be able to have you do, as well.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 10, 2009 10:04 PM


  • Hi Mr. Smith,

    I am logged in with admin. privileges. When I type %windir%\system32\ and scroll down for the cmd.exe file I am able to find it but when I right click nothing happens. It's if I did nothing. I can left click and it tells me "file download-security warning" then I have to run or save with a publisher that could not be verified. Why do you think this is happening? Thank you again.
    Monday, April 13, 2009 5:49 PM
  • Hi browncardinal,

      That doesn't sound good, Download Sercurity warnings when you are not downloading anything and nothing happening when you right-click a file. Those is core Vista functionality that is not related to the Anti-piracy subsystem.

      My recommendation is to contact Vista support at http://support.microsoft.com and see if they can resolve the bigger issue there. Once they get basic functionality restored (such as the right-click menu) and can then help you with the non-genuine issue, if it is still occuring.

    Sorry I couldn't be more help,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Saturday, April 18, 2009 12:09 AM
    Saturday, April 18, 2009 12:09 AM