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    I bought my computer one year ago and Windows 7 worked fine until a couple of weeks ago, I get the following error message.

     

    I called Microsoft here in Israel and they told me it was on OEM copy and to call them. I called Acer and they told me they do not warranty the OS. My copy is genuine and was verified as such by MS in Israel. Here is my diagnostic report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {3319F9C1-74B8-4F3D-B931-F91599F1BF85}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3319F9C1-74B8-4F3D-B931-F91599F1BF85}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3185987991-999647240-1190252447</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>BD143307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>190C9CA095FBD78</Val><Hash>R6Sc7njioLu/VBtwD377By+3us4=</Hash><Pid>70145-700-6524864-57381</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:22:2011 13:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc

    HWID Data-->
    HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHgHISxkGKs9v7K3EcKMVxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS APIC0850
    FACP ACRSYS FACP0850
    HPET ACRSYS OEMHPET
    MCFG ACRSYS OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB ACRSYS OEMB0850
    GSCI ACRSYS GMCHSCI
    AWMI ACRSYS OEMB0850
    SSDT DpgPmm CpuPm

     

    What do I do now?

    Sunday, August 7, 2011 7:29 AM

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    "Noel D Paton" wrote in message news:a647f69b-f7f6-4bb7-b7e6-d3a64946cf1e...

    It's exactly the same as Windows Explorer - but DON'T be tempted to play with it!

    HKLM is an abbreviation for HKEY_LOCAL_MACHINE, so the path you're looking for is

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
     
    OK – thanks, I got it.
    Unfortunately there’s no problem with it that I can see, so I think I’m going to have to admit defeat on this one
    Unless Darin has any other suggestions, it’s time to consider either a reinstall or going to MS WGA Support.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
    Wednesday, August 10, 2011 12:40 PM
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    You would need a retail dvd.  The restore dvd is not a Windows installation disk.  It can only restore the system to factory condition.  That would wipe out files, settings, and programs.  You can use Windows Easy Transfer to save your files and settings to external media (an external hard drive is easiest) but you will have to reinstall your programs and update the system via Windows Update. 

    If you can find a Windows 7 Home Premium retail dvd I think you can use the COA product key printed on the label affixed to your computer and perform an upgrade in place (aka repair install).  The product key in your report cannot be entered manually.  It is only entered by Windows Installer at the time the system is restored from the recovery dvd.  An upgrade in place would not require you to reinstall your programs but you need to back up your hard drive just in case something goes wrong.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
    Wednesday, August 10, 2011 3:33 PM
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    Click the Start Orb & type in cmd.exe into the search menu.

    Right click it and Run as administrator.

    Type the following command: sfc /scannow & hit enter.

    Wait for the process to finish, once it's done. Reboot the system.

    Then try & Validate Online




    Sunday, August 7, 2011 9:10 AM
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    something has switched off your Software Protection Service....

    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 10:42 AM
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    When I did that, i got the following:

     

    I will try the next solution as well.

    Sunday, August 7, 2011 1:10 PM
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    I tried that and got the following error message:

    When I tried to copy the diag report I got this:

     

    At the command prompt I got the same error 2 message.

    WHat now?

    Sunday, August 7, 2011 1:18 PM
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    "LGHaber" wrote in message news:cbf7c1db-f6c0-44a7-929a-dcbea14e8eb2...

    I tried that and got the following error message:

     

    When I tried to copy the diag report I got this:

     

     

    At the command prompt I got the same error 2 message.

    WHat now?

    The System Error 2 is an odd one - it means that either the File (sppsvc.exe) doesn't exist, or that the references to it from elsewhere (usually in the registry) are broken in some way. Hopefully the output from the CMD commands will show the problem in more detail..
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 1:51 PM
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    "LGHaber" wrote in message news:cbf7c1db-f6c0-44a7-929a-dcbea14e8eb2...

    I tried that and got the following error message:

     

    When I tried to copy the diag report I got this:

     

     

    At the command prompt I got the same error 2 message.

    WHat now?

     
    The System Error 2 is an odd one - it means that either the File (sppsvc.exe) doesn't exist, or that the references to it from elsewhere (usually in the registry) are broken in some way. Hopefully the output from the CMD commands will show the problem in more detail..
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 1:59 PM
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    Here is what I got at the command prompt:

     

     

    Is there some way to restore this file? I have a recovery disk.

    Sunday, August 7, 2011 4:38 PM
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    Please reread my earlier post.

    <quore>

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel.

    </quote>

    You can eaily copy the text only - click on hte black/white icon at top leftof the CMD window, and select Edit/Selecyt All and then hit the Enter key - this puts the entire existing output onto the clipboard, which you can then paste you your response.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 4:59 PM
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    I didn't understand that I had to ener additional commands after the first one failed, sorry.  Here's the dump:

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Windows\system32> sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32> sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32> sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32> sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32> sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>
    C:\Windows\system32>

    Sunday, August 7, 2011 5:21 PM
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    OK  - all the output there is as expected (given the System Error 2 status),  which unfortunately leaves us with not a lot to go on :(

     

    Please check the Properties of the file C:\windows\system32\sppsvc.exe - Fle size (in Bytes), Version number, Modification date will do. Is it tagged as read-only? (it shouldn't be)

    What permissions does it have?

    Should be

    SYSTEM

    Administrators

    Users

    TrustedInstaller

    All except Trusrted Installer should be Read&Execute and Read - TI should be Full Control.

     

     

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 7, 2011 5:40 PM
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    File size = 3,524,608

    Version number = 6.1.7601.17514

    Modification date = 20-Nov-10 15:23

    Not read only

    Permisions are as described except that TI DOES NOT HAVE "Special Permissions"

    Monday, August 8, 2011 8:16 AM
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    I posted the information you asked for, what do you suggest I do next?
    Tuesday, August 9, 2011 8:56 AM
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    "LGHaber" wrote in message news:72028ffe-ef50-4843-8252-54a6006b10eb...
    I posted the information you asked for, what do you suggest I do next?
     
     
     
    Sorry – had a reformat/reinstall on my system :(
    Everything looks normal to me
    please run the following command in an Elevated Command Prompt window, and post the response.
    sc queryex sppuinotify
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 3:55 PM
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc queryex sppuinotify

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 1077  (0x435)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>

    Tuesday, August 9, 2011 7:59 PM
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    "LGHaber" wrote in message news:2b7ee7e8-43bd-4223-bec6-c5a190089795...

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc queryex sppuinotify

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 1077  (0x435)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>

    The exit code implies that the service is set to manual start – or disabled.... OK , Manual start is normal, but it is usually start by the Software Protection service...
    What happens if you try and start the sppuinotify service manually?
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 8:51 PM
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    How would I do that?
    Tuesday, August 9, 2011 9:42 PM
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    "LGHaber" wrote in message news:72714286-96b2-4143-8c75-fd773836adf6...
    How would I do that?
    Sorry –.
    Click on Start
    in the Search box type
    SERVICES.MSC
    and hit the Enter key
    In the services control panel, look for the SPP Notification service
    right-click on it, and select Properties.
    in the General tab, there should be a button to Start the service.
    does it start OK? – what is the EXACT error message, if not?
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 10:18 PM
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    It started
    Tuesday, August 9, 2011 10:35 PM
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    I just got this message, first time:

     

    Tuesday, August 9, 2011 10:54 PM
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    OK let's dig into the registry a bit deeper then....

     

    Please open regedit and navigate to the HKLM\system\current control set\services\sppsvc Key
    Highlight it, right-click on it and select Export
    call the file ‘pabx sppsvc.txt’ and save it – then email it to me at
    ngsATcrashfixpcDOTcoDOTuk
    (make the obvious changes)

     

    I’ll take a look at that and see what I can see
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 10, 2011 12:04 AM
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    I'm sorry, I do not know where to find it:(, there's a lot of stuff there
    Wednesday, August 10, 2011 2:05 AM
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    It's exactly the same as Windows Explorer - but DON'T be tempted to play with it!

    HKLM is an abbreviation for HKEY_LOCAL_MACHINE, so the path you're looking for is

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 10, 2011 8:53 AM
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    "Noel D Paton" wrote in message news:a647f69b-f7f6-4bb7-b7e6-d3a64946cf1e...

    It's exactly the same as Windows Explorer - but DON'T be tempted to play with it!

    HKLM is an abbreviation for HKEY_LOCAL_MACHINE, so the path you're looking for is

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
     
    OK – thanks, I got it.
    Unfortunately there’s no problem with it that I can see, so I think I’m going to have to admit defeat on this one
    Unless Darin has any other suggestions, it’s time to consider either a reinstall or going to MS WGA Support.
     
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
    Wednesday, August 10, 2011 12:40 PM
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    follow the tree:

    HKLM\system\current control set\services\sppsvc Key

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, August 10, 2011 12:47 PM
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    Thank you for all your help. One last question, is it possible to reinstall the OS without losing all my software and other settings?
    Wednesday, August 10, 2011 3:16 PM
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    You would need a retail dvd.  The restore dvd is not a Windows installation disk.  It can only restore the system to factory condition.  That would wipe out files, settings, and programs.  You can use Windows Easy Transfer to save your files and settings to external media (an external hard drive is easiest) but you will have to reinstall your programs and update the system via Windows Update. 

    If you can find a Windows 7 Home Premium retail dvd I think you can use the COA product key printed on the label affixed to your computer and perform an upgrade in place (aka repair install).  The product key in your report cannot be entered manually.  It is only entered by Windows Installer at the time the system is restored from the recovery dvd.  An upgrade in place would not require you to reinstall your programs but you need to back up your hard drive just in case something goes wrong.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
    Wednesday, August 10, 2011 3:33 PM
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