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I also I have Windows 7 Not Valid Issue

Question
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I bought my computer one year ago and Windows 7 worked fine until a couple of weeks ago, I get the following error message.
I called Microsoft here in Israel and they told me it was on OEM copy and to call them. I called Acer and they told me they do not warranty the OS. My copy is genuine and was verified as such by MS in Israel. Here is my diagnostic report:
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3319F9C1-74B8-4F3D-B931-F91599F1BF85}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3319F9C1-74B8-4F3D-B931-F91599F1BF85}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3185987991-999647240-1190252447</SID><SYSTEM><Manufacturer>Packard Bell</Manufacturer><Model>imedia S3800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-B0</Version><SMBIOSVersion major="2" minor="6"/><Date>20100120000000.000000+000</Date></BIOS><HWID>BD143307018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>190C9CA095FBD78</Val><Hash>R6Sc7njioLu/VBtwD377By+3us4=</Hash><Pid>70145-700-6524864-57381</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 7:22:2011 13:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvcHWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHgHISxkGKs9v7K3EcKMVxdOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS APIC0850
FACP ACRSYS FACP0850
HPET ACRSYS OEMHPET
MCFG ACRSYS OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB ACRSYS OEMB0850
GSCI ACRSYS GMCHSCI
AWMI ACRSYS OEMB0850
SSDT DpgPmm CpuPmWhat do I do now?
Sunday, August 7, 2011 7:29 AM
Answers
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"Noel D Paton" wrote in message news:a647f69b-f7f6-4bb7-b7e6-d3a64946cf1e...
It's exactly the same as Windows Explorer - but DON'T be tempted to play with it!
HKLM is an abbreviation for HKEY_LOCAL_MACHINE, so the path you're looking for is
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothOK – thanks, I got it.Unfortunately there’s no problem with it that I can see, so I think I’m going to have to admit defeat on this oneUnless Darin has any other suggestions, it’s time to consider either a reinstall or going to MS WGA Support.WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
Wednesday, August 10, 2011 12:40 PMModerator -
You would need a retail dvd. The restore dvd is not a Windows installation disk. It can only restore the system to factory condition. That would wipe out files, settings, and programs. You can use Windows Easy Transfer to save your files and settings to external media (an external hard drive is easiest) but you will have to reinstall your programs and update the system via Windows Update.
If you can find a Windows 7 Home Premium retail dvd I think you can use the COA product key printed on the label affixed to your computer and perform an upgrade in place (aka repair install). The product key in your report cannot be entered manually. It is only entered by Windows Installer at the time the system is restored from the recovery dvd. An upgrade in place would not require you to reinstall your programs but you need to back up your hard drive just in case something goes wrong.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
Wednesday, August 10, 2011 3:33 PMAnswerer
All replies
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Click the Start Orb & type in cmd.exe into the search menu.
Right click it and Run as administrator.
Type the following command: sfc /scannow & hit enter.
Wait for the process to finish, once it's done. Reboot the system.
Then try & Validate Online
Sunday, August 7, 2011 9:10 AM -
something has switched off your Software Protection Service....
Click on Start
in the Search box, type
SERVICES.MSC
and hit the Enter key - accept the UAC prompt if you get one.
Look in the console for the Software Protection service, right-click on it and select Properties.
make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
Post back with your results, and a new MGADiag report.
If it doesn't start, then please do the following...
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, August 7, 2011 10:42 AMModerator -
When I did that, i got the following:
I will try the next solution as well.
Sunday, August 7, 2011 1:10 PM -
I tried that and got the following error message:
When I tried to copy the diag report I got this:
At the command prompt I got the same error 2 message.
WHat now?
Sunday, August 7, 2011 1:18 PM -
"LGHaber" wrote in message news:cbf7c1db-f6c0-44a7-929a-dcbea14e8eb2...
I tried that and got the following error message:
When I tried to copy the diag report I got this:
At the command prompt I got the same error 2 message.
WHat now?
The System Error 2 is an odd one - it means that either the File (sppsvc.exe) doesn't exist, or that the references to it from elsewhere (usually in the registry) are broken in some way. Hopefully the output from the CMD commands will show the problem in more detail..
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, August 7, 2011 1:51 PMModerator -
"LGHaber" wrote in message news:cbf7c1db-f6c0-44a7-929a-dcbea14e8eb2...
I tried that and got the following error message:
When I tried to copy the diag report I got this:
At the command prompt I got the same error 2 message.
WHat now?
The System Error 2 is an odd one - it means that either the File (sppsvc.exe) doesn't exist, or that the references to it from elsewhere (usually in the registry) are broken in some way. Hopefully the output from the CMD commands will show the problem in more detail..
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, August 7, 2011 1:59 PMModerator -
Here is what I got at the command prompt:
Is there some way to restore this file? I have a recovery disk.
Sunday, August 7, 2011 4:38 PM -
Please reread my earlier post.
<quore>
If it doesn't start, then please do the following...
Please open an Elevated (Administrator) Command Prompt window and use the following commands....
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel.</quote>
You can eaily copy the text only - click on hte black/white icon at top leftof the CMD window, and select Edit/Selecyt All and then hit the Enter key - this puts the entire existing output onto the clipboard, which you can then paste you your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Edited by Noel D PatonModerator Sunday, August 7, 2011 5:00 PM misquote <g>
Sunday, August 7, 2011 4:59 PMModerator -
I didn't understand that I had to ener additional commands after the first one failed, sorry. Here's the dump:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service could not be started.A system error has occurred.
System error 2 has occurred.
The system cannot find the file specified.
C:\Windows\system32> sc qc sppsvc
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkServiceC:\Windows\system32> sc queryex sppsvc
SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 2 (0x2)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :C:\Windows\system32> sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: sppsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilegeC:\Windows\system32> sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTEDC:\Windows\system32> sc sdshow sppsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)C:\Windows\system32>
C:\Windows\system32>Sunday, August 7, 2011 5:21 PM -
OK - all the output there is as expected (given the System Error 2 status), which unfortunately leaves us with not a lot to go on :(
Please check the Properties of the file C:\windows\system32\sppsvc.exe - Fle size (in Bytes), Version number, Modification date will do. Is it tagged as read-only? (it shouldn't be)
What permissions does it have?
Should be
SYSTEM
Administrators
Users
TrustedInstaller
All except Trusrted Installer should be Read&Execute and Read - TI should be Full Control.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, August 7, 2011 5:40 PMModerator -
File size = 3,524,608
Version number = 6.1.7601.17514
Modification date = 20-Nov-10 15:23
Not read only
Permisions are as described except that TI DOES NOT HAVE "Special Permissions"
Monday, August 8, 2011 8:16 AM -
I posted the information you asked for, what do you suggest I do next?Tuesday, August 9, 2011 8:56 AM
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"LGHaber" wrote in message news:72028ffe-ef50-4843-8252-54a6006b10eb...I posted the information you asked for, what do you suggest I do next?
Sorry – had a reformat/reinstall on my system :(Everything looks normal to meplease run the following command in an Elevated Command Prompt window, and post the response.sc queryex sppuinotify
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, August 9, 2011 3:55 PMModerator -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>sc queryex sppuinotify
SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :C:\Windows\system32>
Tuesday, August 9, 2011 7:59 PM -
"LGHaber" wrote in message news:2b7ee7e8-43bd-4223-bec6-c5a190089795...
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:\Windows\system32>sc queryex sppuinotify
SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :C:\Windows\system32>
The exit code implies that the service is set to manual start – or disabled.... OK , Manual start is normal, but it is usually start by the Software Protection service...What happens if you try and start the sppuinotify service manually?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, August 9, 2011 8:51 PMModerator -
How would I do that?Tuesday, August 9, 2011 9:42 PM
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"LGHaber" wrote in message news:72714286-96b2-4143-8c75-fd773836adf6...How would I do that?Sorry –.Click on Startin the Search box typeSERVICES.MSCand hit the Enter keyIn the services control panel, look for the SPP Notification serviceright-click on it, and select Properties.in the General tab, there should be a button to Start the service.does it start OK? – what is the EXACT error message, if not?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, August 9, 2011 10:18 PMModerator -
It startedTuesday, August 9, 2011 10:35 PM
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I just got this message, first time:
Tuesday, August 9, 2011 10:54 PM -
OK let's dig into the registry a bit deeper then....
Please open regedit and navigate to the HKLM\system\current control set\services\sppsvc KeyHighlight it, right-click on it and select Exportcall the file ‘pabx sppsvc.txt’ and save it – then email it to me atngsATcrashfixpcDOTcoDOTuk(make the obvious changes)I’ll take a look at that and see what I can see
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, August 10, 2011 12:04 AMModerator -
I'm sorry, I do not know where to find it:(, there's a lot of stuff thereWednesday, August 10, 2011 2:05 AM
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It's exactly the same as Windows Explorer - but DON'T be tempted to play with it!
HKLM is an abbreviation for HKEY_LOCAL_MACHINE, so the path you're looking for is
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, August 10, 2011 8:53 AMModerator -
"Noel D Paton" wrote in message news:a647f69b-f7f6-4bb7-b7e6-d3a64946cf1e...
It's exactly the same as Windows Explorer - but DON'T be tempted to play with it!
HKLM is an abbreviation for HKEY_LOCAL_MACHINE, so the path you're looking for is
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppsvc
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothOK – thanks, I got it.Unfortunately there’s no problem with it that I can see, so I think I’m going to have to admit defeat on this oneUnless Darin has any other suggestions, it’s time to consider either a reinstall or going to MS WGA Support.WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
Wednesday, August 10, 2011 12:40 PMModerator -
follow the tree:
HKLM\system\current control set\services\sppsvc Key
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.Wednesday, August 10, 2011 12:47 PMAnswerer -
Thank you for all your help. One last question, is it possible to reinstall the OS without losing all my software and other settings?Wednesday, August 10, 2011 3:16 PM
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You would need a retail dvd. The restore dvd is not a Windows installation disk. It can only restore the system to factory condition. That would wipe out files, settings, and programs. You can use Windows Easy Transfer to save your files and settings to external media (an external hard drive is easiest) but you will have to reinstall your programs and update the system via Windows Update.
If you can find a Windows 7 Home Premium retail dvd I think you can use the COA product key printed on the label affixed to your computer and perform an upgrade in place (aka repair install). The product key in your report cannot be entered manually. It is only entered by Windows Installer at the time the system is restored from the recovery dvd. An upgrade in place would not require you to reinstall your programs but you need to back up your hard drive just in case something goes wrong.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.- Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:39 PM
Wednesday, August 10, 2011 3:33 PMAnswerer