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Valid and Genuine Windows, but still black background and message

    Question

  • A long time ago (possibly a year?) a friend's computer started to act as if it was not genuine - the background turned black and the bottom right of the desktop displays:

    "Windows Vista (TM)
    Build 6002
    This copy of Windows is not genuine"

    He just yesterday passed it to me to look at.  I suspected he had simply never activated it, so I typed in the key on his sticker and proceded to activate it. It announced it was successful, but the message at the bottom right remained.

    Next I opened the System window for clues, but again it declares "Windows is activated".

    I checked with him and he bought the PC directly from BestBuy, and Windows came preinstalled so it wouldn't make sense for the software to be ingenuine.

    Finally after some research I downloaded and ran the Microsoft Genuine Advantage Diagnostic Tool, and here are the results:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-GPWB7-XCWQY-CPRQY
    Windows Product Key Hash: N7YZCWhfZi1DqUFws/SowkqcV80=
    Windows Product ID: 89578-OEM-7410871-79798
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {18E8F9B0-E674-4E26-864B-FD1AB9D7E1A0}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18E8F9B0-E674-4E26-864B-FD1AB9D7E1A0}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CPRQY</PKey><PID>89578-OEM-7410871-79798</PID><PIDType>8</PIDType><SID>S-1-5-21-34953010-72633393-385783963</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20080707000000.000000+000</Date></BIOS><HWID>B8313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00148-108-779798-02-1033-6002.0000-3372011
    Installation ID: 002440023471704650438395684315187255603954769343437842
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CPRQY
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAeqgaP4zKsK4yy1T5EDOkzNRK8vTMSSzf0hesVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow


    If I'm reading it correctly, then it too says it's genuine and validated, so what's going on?

    Also is there a phone number I can call Microsoft directly about this (for the USA)? It's his work computer and I'd like to get it fixed quickly if possible.

     

    Thanks,

     

    Daf

    Sunday, December 4, 2011 5:30 PM

Answers

  • Hey there,

    I was able to fix the problem so I'm unable to try your steps, but I thank you very much for your response.  Here's what I did:

    1. Downloaded and rebooted the automatic FixIt solution from http://support.microsoft.com/kb/910336
    2. Reboot the computer after it completed.

    Simple as that! I had heard others complain of the message returning after an hour or so so I kept checking and restarting the computer occasionally over the next 24 hours but the problem seems to be completely gone.

    Also after further reflection I suspect the problem came from cloning the old faulty hard drive to a new one. We're not entirely sure if we cloned it or simply replaced and reinstalled windows simply because it was just so long ago, but it seems others had this problem after cloning a hard drive so it is possible.

     

    Hope that helps others!

    • Marked as answer by daftech Friday, December 9, 2011 2:14 AM
    Friday, December 9, 2011 2:14 AM

All replies

  • Hello Daf,

     

      I beleiev there may be an issue with Vista's Licensing Store.  Try the below steps to recreate the store file.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or re-Activate.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, December 8, 2011 11:01 PM
    Thursday, December 8, 2011 11:01 PM
  • Hey there,

    I was able to fix the problem so I'm unable to try your steps, but I thank you very much for your response.  Here's what I did:

    1. Downloaded and rebooted the automatic FixIt solution from http://support.microsoft.com/kb/910336
    2. Reboot the computer after it completed.

    Simple as that! I had heard others complain of the message returning after an hour or so so I kept checking and restarting the computer occasionally over the next 24 hours but the problem seems to be completely gone.

    Also after further reflection I suspect the problem came from cloning the old faulty hard drive to a new one. We're not entirely sure if we cloned it or simply replaced and reinstalled windows simply because it was just so long ago, but it seems others had this problem after cloning a hard drive so it is possible.

     

    Hope that helps others!

    • Marked as answer by daftech Friday, December 9, 2011 2:14 AM
    Friday, December 9, 2011 2:14 AM
  • "daftech" wrote in message news:7abef7e4-647d-4258-bf47-7cc1063c1d72...

    Hey there,

    I was able to fix the problem so I'm unable to try your steps, but I thank you very much for your response.  Here's what I did:

    1. Downloaded and rebooted the automatic FixIt solution from http://support.microsoft.com/kb/910336
    2. Reboot the computer after it completed.

    Simple as that! I had heard others complain of the message returning after an hour or so so I kept checking and restarting the computer occasionally over the next 24 hours but the problem seems to be completely gone.

    Also after further reflection I suspect the problem came from cloning the old faulty hard drive to a new one. We're not entirely sure if we cloned it or simply replaced and reinstalled windows simply because it was just so long ago, but it seems others had this problem after cloning a hard drive so it is possible.

     

    Hope that helps others!

    Glad it worked for you – and thanks for the feedback.
    Please post another MGADiag report so that we can confirm that the problem has been cured, and not just hidden in some way.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 9:12 AM
    Moderator