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  • Question

  • Dear MS,

    5 years ago, I worked at the United Nations.  They upgraded the OS all our machines for security reasons, and the IT dept put on XP Pro.  I've used it without problems ever since - now I find out there is re WGA.

    The MGA Diag details are below:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-647DF-WXH72-QKY7J
    Windows Product Key Hash: fbabZc/mx9XFjAkjns5Ijite9lE=
    Windows Product ID: 55274-648-8637434-23624
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Failed to get code. Error:0x80072efd
    ID: f127b864-33e3-48fd-9cba-d252689b289d
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Failed to retireve file version. - 0x80070006
    Signature Type: Unknown.
    Validation Diagnostic:

    I have massive amounts of custom software on this and a full reinstall would take 2 days.  I will get a new notebook next year that will have Vista anyway.  I work all over the world and am worried about security updates, etc.  All the IT people involved are now long-gone.  I spent hours on the phone trying to track the person involved down -hopeless. 

    Isn't there a way to get a valid key - I had no idea this would ever be a problem.  It was done in a completely legitmate fashion thru what I assumed was a volume license for staff.  Please help and many thanks - ESys

     

    Wednesday, November 1, 2006 1:55 PM

Answers

  • ESys,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

     

    Wednesday, November 1, 2006 3:52 PM

All replies

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

    Wednesday, November 1, 2006 2:01 PM
    Moderator
  • Esys,

    Please post the FULL output of the mgadiag utility.  Thanx.

    Also, look on the bottom of the computer or in the materials that came with your computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, Media Center, or some other edition?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, November 1, 2006 2:09 PM
  • ESys,

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

     

    Wednesday, November 1, 2006 3:52 PM