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(Debby) Office 2007 Valid/Not Valid RRS feed

  • Question

  • My problem is sort of related - I think.

     

    I have Windows XP and had Office Standard 2000.  I was having problems with my Office package so figured I should just upgrade to the newest version (Office Standard 2007) and hoped the problems would go away.

     

    I ran the upgrade disk and everything seemed to go fine - said I was successful.  However, when I try to open any of the Office programs, nothing happens. 

     

    I also lost Outlook Express and of course Outlook 2007 will not open either so I am really up a creek.

     

    I also did not get an Office "button" anywhere

     

    Any help would be greatly appreciated!

     

    Thanks,

    Debby

    Wednesday, April 4, 2007 2:11 AM

Answers

  • Splitting this post off to it's own thread.

     

    This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person that originaly created the thread.

     

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the individual issue you may be having. Please also provide a short description of the issue including any error messages or codes

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click Copy, then paste the report into a response message in this thread.

     

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager
    Wednesday, April 4, 2007 8:08 PM
  • Debby,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 10:49 PM

All replies

  • Splitting this post off to it's own thread.

     

    This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person that originaly created the thread.

     

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the individual issue you may be having. Please also provide a short description of the issue including any error messages or codes

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click Copy, then paste the report into a response message in this thread.

     

     

    Thank you,
    Darin Smith
    WGA Forum Program Manager
    Wednesday, April 4, 2007 8:08 PM
  • Debby,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 10:49 PM