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Installing CRM 2013 client on Outlook 2010 RRS feed

  • Question

  • Hi,

    We have recently upgraded from Dynamics CRM 2011 Server to Microsoft Dynamics CRM 2013 server with no issues.

    Our client machines have Outlook 2010 32-bit installed. I was trying to install Microsoft Dynamics CRM 2013 client for office outlook. The installation completed successfully. I used the Configuration Wizard to configure CRM organization however, when I click on the CRM folder within Outlook, it would error out with the following message:

    "The set of folders cannot be opened. To use Microsoft Dynamics CRM 2013 for Outlook, your administrator must upgrade your organization to Microsoft Dynamics CRM 2013 Server. Or you can uninstall Microsoft Dynamics CRM 2013 for Outlook and install Microsoft Dynamics CRM 2011 for Outlook."

    I am unable to find any support regarding this on the internet. Has anyone else been through this and out? Thanks in advance.


    Regards,
    Gagandeep Singh
    My CRM blog | My SharePoint blog

    Monday, October 27, 2014 10:54 AM

All replies

  • hello,

    the error message possibly tells you that you are trying to connect to CRM 2011 instance using a CRM 2013 outlook client. Could you please double check the URL and the port?.

    regards

    Jithesh

    Monday, October 27, 2014 11:27 AM
  • Hi,

    Thanks for your response, but that isn't the case Jithesh.

    I have tried CRM 2013 client installation on 3 laptops but the issue is the same. In fact users using CRM 2011 client for Outlook have no issues connecting to CRM 2013 Server Organization. So currently all the users are still using CRM 2011 client for Outlook as I am not able to figure out what the issue is?


    Regards,
    Gagandeep Singh
    My CRM blog | My SharePoint blog

    Monday, October 27, 2014 12:25 PM
  • that is perplexing. Please check in registry if the organization and server details. Did those three laptops already had CRM 2011 client before the crm2013 client is installed?. In that case, please delete the user profile and try again.

    best would be to try on a fresh machine.

    regards

    Jithesh

    Monday, October 27, 2014 1:39 PM