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Blocked VLK RRS feed

  • Question

  • I have dozens (possibly hundreds) of PCs that are suddenly coming up as not genuine today.

    I came across information here,  http://blogs.zdnet.com/Bott/?p=150 and here,  http://support.microsoft.com/kb/926333 that sound exactly like the problem Im having but the fixes in that KB doesnt exactly work.

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-FRT9J-6CRCC-XPQ4G
    Windows Product Key Hash: /n2VSkRETTTJ20MwDeR1tv62wYI=
    Windows Product ID: 55274-640-0059266-23778
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 10c17070-3932-4ba0-8487-7d3c320a7b76
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A
     
    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.532.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
     
    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>10c17070-3932-4ba0-8487-7d3c320a7b76</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XPQ4G</PKey><PID>55274-640-0059266-23778</PID><PIDType>1</PIDType><SID>S-1-5-21-2450009685-3519033787-1529267389</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20051203000000.000000+000</Date></BIOS><HWID>9C8D318701841667</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Pa. College of Technology</name><model>            IT Services         </model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>8544758CC4F4530</Val><Hash>wrQNIxkJiqf8gJRPJaDjwNF+0mM=</Hash><Pid>54185-640-1317367-17040</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>90FF13E58D31D00</Val><Hash>Np+gwt2QxpSaY5cthMAv/C+TN/w=</Hash><Pid>73931-640-8683971-57871</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 
     

    The resolve button on the Microsoft Genuine Advantage Diagnostic Tool is greyed out so I couldnt fix it that way.  Deleting C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data.dat did not work either however replacing data.dat with an older version of data.dat allows windows to pass validation.

    As near as I can tell, our VLK isnt blocked, other computers are working and able to run updates.  Ive even reimaged some of these computers but they are getting a 12/7/2006 data.dat file and still failing, computers that work dont have a 12/7/2006 dat file.

    Some of these computers have deepfreeze installed and nothing has changed on them in months so Im pretty sure the problems isnt on our end.

    Any ideas? 

    Thursday, December 7, 2006 6:20 PM

Answers

  • You're using a readily leaked volume license key that has been marked blocked by the original purchaser. The data.dat file is only a signal your computer has validated. Deleting it will not do anything in this case.

     

    I suggest going to www.microsoft.com/genuine to purchase a genuine copy of XP. If you believe you're hte owner of the Volume License, you'll have to contact your account manager to track details and request a new product key(and tooling to switch computers over).

     

    -phil

    Thursday, December 7, 2006 6:45 PM
  • Dave:

     

    Data.dat temporarily caches machine specific answers for validation status within a 90 day period.

     

    If you go to your "genuine" machine and delete Data.dat and revalidate, then the updated answer (as we update our servers constantly) will be cached onto the machine.

     

    The data.dat files expire within a 90 day period for Volume Licensing. Chances are that the "genuine" machine is "within" this grace period only temporarily.

     

    I suggest contacting your Microsoft Account Manager for an update if you believe you are the owner of this VLK.

    Thanks,

    -phil

    Thursday, December 7, 2006 8:32 PM

All replies

  • You're using a readily leaked volume license key that has been marked blocked by the original purchaser. The data.dat file is only a signal your computer has validated. Deleting it will not do anything in this case.

     

    I suggest going to www.microsoft.com/genuine to purchase a genuine copy of XP. If you believe you're hte owner of the Volume License, you'll have to contact your account manager to track details and request a new product key(and tooling to switch computers over).

     

    -phil

    Thursday, December 7, 2006 6:45 PM
  • If thats the case then why does it not fail on all my PCs?  Here is one that still shows up as Genuine with the same volume license key .

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-FRT9J-6CRCC-XPQ4G
    Windows Product Key Hash: /n2VSkRETTTJ20MwDeR1tv62wYI=
    Windows Product ID: 55274-640-0059266-23781
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: c3a0337b-382b-45ac-8b1e-4d30d9763990
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c3a0337b-382b-45ac-8b1e-4d30d9763990</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XPQ4G</PKey><PID>55274-640-0059266-23781</PID><PIDType>1</PIDType><SID>S-1-5-21-352414066-1230086956-3326441512</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>E-4500D                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>PB94510J.15A.0173.2005.0831.1214</Version><SMBIOSVersion major="2" minor="3"/><Date>20050831000000.000000+000</Date></BIOS><HWID>9F6939570184EE7C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Pa. College of Technology</name><model>            IT Services         </model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>8544758CC4F4530</Val><Hash>wrQNIxkJiqf8gJRPJaDjwNF+0mM=</Hash><Pid>54185-640-1317367-17040</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>90FF13E58D31D00</Val><Hash>Np+gwt2QxpSaY5cthMAv/C+TN/w=</Hash><Pid>73931-640-8683971-57871</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>4689FFD543B4500</Val><Hash>DK+olrH2Z+9AIdZQ2TRYVzt+OEg=</Hash><Pid>72077-640-0924922-55923</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Going out to http://www.microsoft.com/genuine/downloads/validate.aspx still gives me validation complete with the using the same key as a PC that fails.

    Thursday, December 7, 2006 7:13 PM
  • Something definately isnt right and Im pretty sure its not on my end.  Im being told by the license manager that the key is definately not blocked.

    On my computer, I can validate and run updates with no problem but if I delete C:\Documents and Settings\All Users\Application Data\Windows Genuine Advantage\data\data.dat and then validate, it fails.  This sounds exactly like the problems that occured at the beginning of october for other people.  Since the dat file is automatically created, there is no reason it should validate correctly, then fail to validate when the dat is deleted unless something was wrong with the process.

    Thursday, December 7, 2006 8:16 PM
  • Dave:

     

    Data.dat temporarily caches machine specific answers for validation status within a 90 day period.

     

    If you go to your "genuine" machine and delete Data.dat and revalidate, then the updated answer (as we update our servers constantly) will be cached onto the machine.

     

    The data.dat files expire within a 90 day period for Volume Licensing. Chances are that the "genuine" machine is "within" this grace period only temporarily.

     

    I suggest contacting your Microsoft Account Manager for an update if you believe you are the owner of this VLK.

    Thanks,

    -phil

    Thursday, December 7, 2006 8:32 PM
  • Ok thanks.  The 90 day cacheing would be consistant with the differences Im seeing between PCs that fail and PCs that dont.

    Im concerned that the problem mentioned in the ZDNet article from october might be occurring again.

    Update 4-Oct 3:00PM Pacific: Microsoft provides the following statement:

    Earlier this week one of Microsoft's servers experienced a bug that resulted in an outage of the validation service.  As a result, some Windows XP systems incorrectly failed validation and were reported as being non-genuine. The situation was identified and fixed within 24 hours. 

    Steps are now available on our support forum for customers to correct any problems they are experiencing with this issue.  We recognize the inconvenience for our customers and are working to address their specific concerns.

    I guess the only thing I can do at this point is follow up with the license manager again and hope the problem fixes itself.  If the key really did get blocked, Im going to have a few thousand PCs that need a new key.

    Thursday, December 7, 2006 10:49 PM
  • That specific problem from October hasn't had a relapse. We have fixed that issue (and have put monitoring in place).

     

    I would recommend following up with your Microsoft Account Manager as to the volume license associated with your organization.

     

    If you have your Volume Agreement # i can look that up as well and speak directly with your IT Operations managers.

     

    THanks!

    -phil

    Friday, December 8, 2006 12:18 AM