Error Processing the URL RRS feed


All replies

  • Please contact me at learnmgr@microsoft.com so that I can point you in the right direction on where to get support for this issue.

    Program Manager, Server and Tools Online Engineering Live Services Team
    Wednesday, June 25, 2008 11:46 PM
  • I am having the same problem but only on my laptop that has Vista. Additionally, when I click on any of my learning courses, they won't open any longer. Everything was ok up till around last Sunday.

    Thankful for assistance!

    Wednesday, May 19, 2010 11:20 PM
  • I am having the same problem when I am opening any of my e-learning courses. Everything was fine until about an hour ago. This is the message I am getting:

    An error occurred on the server when processing the URL. Please contact Technical Support for more information.

    Monday, May 24, 2010 7:26 PM
  • Hi ,

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –


    · Go to the following site:  https://account.live.com/SummaryPage.aspx

    · Sign-in to Windows Live.

    · Click on Account Summary (in the left nav)

    · Click on Registered Information (Above Password Reset Information)

    · This will open up to your profile data. 

    · Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]

    · Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Best Regards,

    Microsoft Learning Support Team.

    Tuesday, May 25, 2010 7:49 AM
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    Saturday, October 9, 2010 1:46 AM