none
Power Outage - Windows 7 Not Genuine 0xC004F014 & Other Failures RRS feed

  • Question

  • I apologize ahead of time if I've posted this in the incorrect forum. I'm also sorry if my post is long but more information is always better, right?,

    Today there was a power outage at my home while I was at work. My desktop, an HP h8-1070t running Windows 7 x64, was asleep and plugged into a surge protector. When I got home it was turned off so I tried to boot it, got a screen that says the system had recovered or tried to recover from a blue screen, and when it finally booted up I got a not genuine error 0xC004F014. In addition to this, the computer doesn't recognize the speakers plugged into it, and the wireless card is not working (both wireless and the ethernet cable that's plugged into it). It also takes several minutes to go from the login screen to the home screen versus the previous several seconds. As far as I know these are all the errors.

    I bought this laptop from HP directly in 2010 or 2011, and I've had multiple power outages at this residence before with no major errors as a result. This makes me doubt that I actually have an illegitimate copy or my key has been stolen and used for years without the system ever noticing. I don't believe I ever got a hard copy of my OS with my desktop or I cannot find it, but either way I don't have my original key anywhere to enter. 

    The MGADiag tool is failing to create output files for my desktop (I get an error hr = 0x800706b5 when pressing copy after running the tool) but here is what I can see under "Validation info:"

    Validation Code: 50
    Product Key: *****-*****-733CQT-WMF7J-3Q6C9
    Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Product ID: 00359-OEM-8992687-00010
    Product ID Type: 2 - OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BEDF01B4-A63E-4285-9CB5-30B980E7E3F6}{1)
    Administrator: Yes
    TestCab: 0x0
    LegitcheckControl: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture & Build: 0x00000009 760.win7sp1_ldr.160408-2045
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A (this entire line is greyed out)

    That's all the information I can get out of the MGADiag tool because of the copy error. If anyone could help me I would be eternally grateful. My computer can't find any restore points for some reason (I know I've backed up more than a few times in 6 years), and I haven't found anyone else's answers working for me, so like Kenobi to Leia, you guys are my only hope.

    Thursday, April 27, 2017 1:17 AM

Answers

  • the error when pressing the Copy button is fairly common - but the information is almost always still present on the clipboard and can be pasted to Notepad (Check it and see!)

    If you can try it again, please post the resulting data.

    If there's nothing on the clipboard, then it indicates that there is probably something seriously wrong with your install.

    Try this...

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 3, 2017 4:09 PM
    Moderator

All replies

  • the error when pressing the Copy button is fairly common - but the information is almost always still present on the clipboard and can be pasted to Notepad (Check it and see!)

    If you can try it again, please post the resulting data.

    If there's nothing on the clipboard, then it indicates that there is probably something seriously wrong with your install.

    Try this...

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 3, 2017 4:09 PM
    Moderator
  • Sorry for not responding for so long. I've been making due with a loaner laptop and haven't had the time to try and fix my desktop.

    I've fixed the not genuine error by finally locating a non-corrupt back up to revert to within the boot menu. You were right by the way about the diagnostic tool copying regardless of the error message.

    There are still several items under network adapters in device manager that indicate an error with the small yellow symbol. From what I can tell these are the issues still plaguing my desktop:
    • No internet access, both wi-fi and ethernet
    • No audio, the playback devices indicates that the audio should be working but there is no sound (I've tested with speakers and headphones, both of which work with this laptop)
    • Incredibly long wait time after successfully logging in before the desktop appears, something that has never happened. It has always been lightning fast. 

    I will run a chkdsk and a sfc scan and post the results here when they are complete. Thank you for your help.

    Thursday, June 15, 2017 6:55 PM
  • This link is a .zip of both the results of the SFC scan and a MGADiag scan.

    Friday, June 16, 2017 12:52 AM
  • The SFC scan shows a large number of problems - mostly to do with the sample media files, but also including a few critical system files.

    Let's fix the easy ones first and get to the harder ones later...

    I've uploaded a file - mediax64.zip - to my OneDrive at Noel's OneDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\mediax64

    Hit the enter key - if you get a 'Not Found' error try

    DIR D:\mediax64

    or

    DIR E:\mediax64

    The list should contain a number of folders - don't mess with it!

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\mediax64 <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your fileshare site and post a link


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, June 16, 2017 10:54 AM
    Moderator
  • Thanks for the quick reply Noel! Let's tackle these errors one by one!
    Here is the .zip of the new CBS.log after copying the files you sent over. I had to use E for the drive, and I didn't get any errors when running the scan but it did say there are some corrupt files it was unable to fix. So, what's next?
    Wednesday, June 21, 2017 9:54 PM
  • Here's the necessary error listing from the file...

    	Line 48901: 2017-06-21 16:45:33, Info                  CSI    00000361 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 48906: 2017-06-21 16:45:33, Info                  CSI    00000364 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"fdeploy.dll"; source file in store is also corrupted
    	Line 48909: 2017-06-21 16:45:33, Info                  CSI    00000366 [SR] Cannot repair member file [l:14{7}]"fde.dll" of Microsoft-Windows-fde, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 48910: 2017-06-21 16:45:33, Info                  CSI    00000367 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 48915: 2017-06-21 16:45:33, Info                  CSI    0000036a [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:14{7}]"fde.dll"; source file in store is also corrupted
    	Line 48918: 2017-06-21 16:45:33, Info                  CSI    0000036c [SR] Cannot repair member file [l:20{10}]"gptext.dll" of Microsoft-Windows-GroupPolicy-Gptext, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 48919: 2017-06-21 16:45:33, Info                  CSI    0000036d [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 48924: 2017-06-21 16:45:33, Info                  CSI    00000370 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"gptext.dll"; source file in store is also corrupted
    	Line 48925: 2017-06-21 16:45:34, Info                  CSI    00000371 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-MusicSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 48926: 2017-06-21 16:45:34, Info                  CSI    00000372 [SR] This component was referenced by [l:194{97}]"Microsoft-Windows-SampleContent-Music-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MusicSamples"
    	Line 48929: 2017-06-21 16:45:34, Info                  CSI    00000374 [SR] Cannot repair member file [l:20{10}]"gpedit.dll" of Microsoft-Windows-GroupPolicy-Admin-Gpedit, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    	Line 48930: 2017-06-21 16:45:34, Info                  CSI    00000375 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 48935: 2017-06-21 16:45:34, Info                  CSI    00000378 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"gpedit.dll"; source file in store is also corrupted
    	Line 48936: 2017-06-21 16:45:34, Info                  CSI    00000379 [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-ehome-samplemedia, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 48937: 2017-06-21 16:45:34, Info                  CSI    0000037a [SR] This component was referenced by [l:176{88}]"Microsoft-Windows-MediaCenter-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MediaCenter"
    	Line 48938: 2017-06-21 16:45:34, Info                  CSI    0000037b [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 48939: 2017-06-21 16:45:34, Info                  CSI    0000037c [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
    	Line 48940: 2017-06-21 16:45:34, Info                  CSI    0000037d [SR] Cannot repair member file [l:22{11}]"desktop.ini" of Microsoft-Windows-VideoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 48941: 2017-06-21 16:45:34, Info                  CSI    0000037e [SR] This component was referenced by [l:194{97}]"Microsoft-Windows-SampleContent-Music-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.MusicSamples"
    	Line 48949: 2017-06-21 16:45:34, Info                  CSI    00000380 [SR] Repair complete
    

    When I can find the time, I'll scare up a new fileset  for the proper repair.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 22, 2017 7:15 AM
    Moderator
  • I've uploaded a file - mreaa.zip - to my OneDrive at Noel's OneDrive

    Please download and save it.

    Right-click on the saved file and select Extract all...

    Change the target to C:\ and click on Extract

    Close all windows (it would be a good idea to print these instructions!)

    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

    Pick that

    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt

    At the prompt type

    DIR C:\mreaa

    hit the enter key - if you get a 'Not Found' error try

    DIR D:\mreaa

    or

    DIR E:\mreaa

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\mreaa <drive>:\windows\winsxs /y /i /s /v /h

    (e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

    run the command (it should take almost no time) and when the prompt returns, type

    EXIT

    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt

    then reboot and upload the new CBS.log file to your fileshare site and post a link


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.



    Sunday, June 25, 2017 11:01 AM
    Moderator
  • I copied the 22 files into the correct place and rebooted. Upon logging back in, after a long time it landed on a black screen. I brought up the task menu via CTRL ALT DELETE and then it took me to the desktop.
    Here is the new CBS.log file. The scan resulted in "Widows Resource Protection did not find any integrity violations."

    Sunday, June 25, 2017 4:21 PM
  • Well no one has gotten back to me in a while, and I never chose which post was "the answer" to my problems, but I'll post my conclusion and this thread can be closed.

    The Windows not genuine error was solved by locating a system restore point in the bios. 
    Most of the missing drivers were fixed by deleting them in Device Manager and then rebooting.
    Someone here helped me replace some corrupt system files but that did not solve my other issues.
    After backing up all of my data and using the recover partition of the hard drive (pressing F11 while rebooting), I did a clean install of Windows 7. ALL of my drivers work now, and I have sound as well as both Wifi and LAN connections. 

    Luckily the power outage did not cause any hardware failures as I and most people helping me thought. A clean install of Windows 7 fixed whichever files needed to be replaced.

    Thank you everyone for your help!

    Wednesday, August 16, 2017 11:53 PM