Outlook CRM Client is not able to connect to CRM 2011 server - another post RRS feed

  • Question

  • 1.  I have reviewed every CRM / Outlook not connecting post through 11/4/11.

    2.  None have worked.

    3.  Here is my story....

    After weeks of fighting a SharePoint /  Dyn CRM / TFS installation,  we appear to be in the final "mile".  A word of advise for most companies trying this,  stop,  and buy these services online.  If you are smaller,  you'll just never come out better.

    I have a salesmanage who works remotely on a regular Interent feed,  no VPN.  He is able to use CRM just fine via IE9,  no problems at all.  When we try to setup CRM / Outlook it will never connect, period.  I know what you are all going to say,  check your router and pipes.  Well gets a lot simpler than this.

    My workstation domain: T3500

    My AD: ztech

    If I log in to my workstation, locally,  local T3500 domain.  I can also run CRM via IE9 A-Ok.  I get a stanard authentication dialog and I'm up.   CRM / Outlook setup wizard fails just like my salesmanager.  (I'm on the same LAN as **EVERYTHING** IIS7, SQL Server, AD.)

    If I simply switch users, log in with ztech domain.  CRM / Outlook wizard works just fine and everything is most excellent.

    I can jump over to the CRM server, and in the security events, see the good, bad (and ugly) log in attempts.  I'll provide these details upon request.

    Here is what I think is going on.  The CRM / Outlook setup wizard will simply NOT accept any other credentials that the ones supplied with loggging on to your workstation.  Thus, unlike even something simple like mapping a remote file share,  you simply can not enter alternate credentials.

    Proposed solution....

    We need a way, either hack the wizard or possible change a registry setting, to permit alternate credentials.

    Any help will be greatly appreciated,  will even PAY if you can flat fix this.






    Friday, November 4, 2011 9:08 PM

All replies

  • Assuming the requirements on AD is met,

    "For users who access Microsoft Dynamics CRM from another domain, a one-way trust must exist in which the domain where the Microsoft Dynamics CRM Server is located trusts the domain where the users are located."



    You can create a CRM user account with your T3500 domain account. But you would have 2 CRM user accounts instead of 1. One for AZTECH and other for T3500. I am guessing this is not what you've in mind. 

     I suggest reading this excellent blog post on CRM authentication.


    Highlights:  page 13 Integrated Windows Authentication in On Premise Deployments


     The organization I am supporting implements a third party solution. Oracle Access Management. I've limited knowledge on the product. I think it works as a middleman passing the credentials between domains to achieve single sign on. (WebSSO). User accounts are mapped between domains.

    Each User has two domain accounts. Domain A and Domain B. The end users machines are joined to domain A. The CRM servers and CRM users accounts reside in Domain B. End users are able to access CRM via web client and CRM Outlook client from their machines seamlessly without entering credentials explicitly. 

    • Edited by Daniel.Tan Tuesday, November 8, 2011 11:06 AM
    Tuesday, November 8, 2011 10:56 AM
  • Sorry, looked over these references but nothing really relates to my issue. 

    1.  I authenticate *fine*, from a remote domain, using the crm web interface.

    2.  The CRM client for Outlook will not.

    As the URL given to the CRM / Outlook wizard is exactly the same as the CRM Web URL,  it has to have something to do with this wizard, right?



    Myron Oakley
    Wednesday, November 9, 2011 8:04 PM
  • Unlike CRM webclient, there's no prompt to enter your AZTECH domain credential in CRM Outlook. It passes your T3500 domain credential automatically which I assumed is not added as a CRM user. 


    Thursday, November 10, 2011 3:16 AM
  • Hi,

    I am also working with Myron on this issue. Latest update is, i can connect using the domain user from crm outlook configuration wizard but after doing around 50% progress the wizard returns an error like- cannot connect to crm server,the server may be unavailable.

    Any help is highly appreciating. thanks

    Monday, November 14, 2011 10:57 AM