locked
All of a sudden my 1-1/2 yr old PC want me to re-register my VISTA program! RRS feed

  • Question

  • HELP!  I've tried everything, and can't re-register my Windows VISTA program.  I won't accept my product key # which is authentic, but the system says it's invalid.  It IS NOT an illegal version, it is the real deal and I have been using it since I purchased my computer.  What in the world is going on, and how do I fix it?????  I am so very frustrated.  I've researched the problems and found possible solutions online, but none of them work.  I also tried to use Microsoft online help, but it says the product key number is invalid....but it's not!  I certainly should have to purchase another copy or pay for assistance.  PLEASE HELP ME!!!!  I would appreciate it so VERY VERY MUCH!
    Tuesday, March 16, 2010 7:12 PM

Answers

  • Hello jskiera,

    Your Diagnostic Report suggests there may be something wrong with Vista's Licensing Store. Try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, March 19, 2010 8:32 PM
    • Marked as answer by jskiera Saturday, March 20, 2010 2:18 AM
    • Unmarked as answer by jskiera Saturday, March 20, 2010 2:19 AM
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:18 PM
    Friday, March 19, 2010 8:31 PM

All replies

  • Hello jskiera,

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link
    http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    If you do not have access to the Start Button:

    1)    Login to Vista and click the option that brings up Internet Explorer.

    2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

    4)    When the program runs, click the “Continue” button, then click the “Copy” button.

    5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/10431add-423b-4925-9695-7d098136581b.

    6)    In a reply post, paste the Diagnostic Report.

    Thank you,
    Darin MS

    Tuesday, March 16, 2010 10:25 PM
  • Try using the product key attached on the side or back of your PC (COA)
    Thursday, March 18, 2010 1:03 AM
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {603570DC-CEBD-4F3A-916F-741905B2E87F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.091208-0542
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{603570DC-CEBD-4F3A-916F-741905B2E87F}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1379282033-1551561456-1665741714</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>79313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1852A57E16EED4</Val><Hash>Uuvhqr6Kbctf7wTumBNDJB34YZ4=</Hash><Pid>81599-874-7784324-65501</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEA6GFSanoQtsBszMCyCiVsPEaDBgxwIQaklPvy9Lp/XCFE66xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M08   
      FACP   DELL    M08   
      HPET   DELL    M08   
      BOOT   DELL    M08   
      MCFG   DELL    M08   
      SLIC   DELL    M08   
      OSFR   DELL    M08   
      SSDT   PmRef  CpuPm

     

    Thursday, March 18, 2010 11:30 PM
  • Thank you for your reply. Unfortunately I've tried this several times, and it says it is an invalid product key. Any other suggestions?? My laptop is a Dell which is almost 2 years old, and definitely has an authentic version of VISTA. I tried calling Microsoft and DELL and they both want to charge me to help me fix this...UNBELIEVABLE!!!!!! Thank you so very much!
    Thursday, March 18, 2010 11:33 PM
  • Hello jskiera,

    Your Diagnostic Report suggests there may be something wrong with Vista's Licensing Store. Try the below steps to recreate the Store.

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, March 19, 2010 8:32 PM
    • Marked as answer by jskiera Saturday, March 20, 2010 2:18 AM
    • Unmarked as answer by jskiera Saturday, March 20, 2010 2:19 AM
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:18 PM
    Friday, March 19, 2010 8:31 PM
  • IT WORKED!! THANK YOU SOOOOOOOOOOO VERY MUCH!

    Saturday, March 20, 2010 2:19 AM
  • To Darin,

    By chance I found this post today with your reply above (using a different computer).  THANK GOD!!  My problem was exactly as the opening poster, except I have an Acer 1410 with Vista Home Premium, which I bought over a year ago.

    I did exactly as you instructed above AND IT WORKED FOR ME TOO!!! 

    THANK YOU, THANK YOU, THANK YOU!!

    I see on some other posts that as of late others are having problems with this same/similiar issue but a new version of Avast is causing it.  Currently I do not have the newest version.  Since the OP "jskiera" diagnostic report looked almost identical to what come up on mine I decided to try your suggestion first.

    You really made my day today!  Even though this posting originated from March of last year.  I just wished I knew what caused this all of a sudden.  Last night was the first time I had shut my computer off from over a week ago, so upon starting it today I got the dreaded box with the message of "An unauthorized change was made to windows, error: 0xC004D401, the security processor reported a system file mismatch error". The only thing that I can think of that's been downloaded/changed is that last night when I tried to open something to listen to on "Windows Media Player", a window popped up stating I needed to run something ??? or other in order for the media player to work.  I have no idea exactly what it was now, I don't remember.  But I clicked "ok", then got a message that it isn't supported with my version of windows media player, yet Windows Media Player went ahead a played a clip of what I had opened it for.

    I just thought to share this in case this would come up as a problem for anyone in the future. I sure wish I could remember exactly what the deal was when Windows Media Player opened last night.  Not that I'm saying this had anything to do with the issue I had when I turned on my computer today.  Can't imagine why that would have caused this.  I hardly ever use Windows Media on my computer or any other player for that matter. 

    Again, THANK YOU!  I am so very happy that I found this post today.  Now I am celebrating with a glass of wine!..... that I am drinking away from my keyboard! :)

    Sincerely,

    Sandangel

     

    Sunday, June 5, 2011 8:31 PM
  • Hi jskiera!

    Hope you are still up and running, and not having any more issues with your Windows Vista!

    Sandangel

    Sunday, June 5, 2011 8:33 PM
  • "sandangel" wrote in message news:c40f0c1c-69a2-43c5-bf6b-3516a15dc839...

    To Darin,

    By chance I found this post today with your reply above (using a different computer).  THANK GOD!!  My problem was exactly as the opening poster, except I have an Acer 1410 with Vista Home Premium, which I bought over a year ago.

    I did exactly as you instructed above AND IT WORKED FOR ME TOO!!! 

    THANK YOU, THANK YOU, THANK YOU!!

    I see on some other posts that as of late others are having problems with this same/similiar issue but a new version of Avast is causing it.  Currently I do not have the newest version.  Since the OP "jskiera" diagnostic report looked almost identical to what come up on mine I decided to try your suggestion first.

    You really made my day today!  Even though this posting originated from March of last year.  I just wished I knew what caused this all of a sudden.  Last night was the first time I had shut my computer off from over a week ago, so upon starting it today I got the dreaded box with the message of "An unauthorized change was made to windows, error: 0xC004D401, the security processor reported a system file mismatch error". The only thing that I can think of that's been downloaded/changed is that last night when I tried to open something to listen to on "Windows Media Player", a window popped up stating I needed to run something ??? or other in order for the media player to work.  I have no idea exactly what it was now, I don't remember.  But I clicked "ok", then got a message that it isn't supported with my version of windows media player, yet Windows Media Player went ahead a played a clip of what I had opened it for.

    I just thought to share this in case this would come up as a problem for anyone in the future. I sure wish I could remember exactly what the deal was when Windows Media Player opened last night.  Not that I'm saying this had anything to do with the issue I had when I turned on my computer today.  Can't imagine why that would have caused this.  I hardly ever use Windows Media on my computer or any other player for that matter. 

    Again, THANK YOU!  I am so very happy that I found this post today.  Now I am celebrating with a glass of wine!..... that I am drinking away from my keyboard! :)

    Sincerely,

    Sandangel

     


    This issue is not at all similar to the one with Avast v6 - the error message are very different.
    So far we have only seen the 'Avast problem' with people who have just upgraded their Avast installation to v6, and Avast themselves deny any ability to reproduce it.
     
     
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 5, 2011 9:03 PM
    Moderator
  • I am currently having this issue with my Toshiba Satellite L305D-S5928 OEM Windows Vista laptop. I get to step seven above and I get the code:

    A duplicate file name exists, or the file cannot be found.

     

    Too complicate issues more the product code key sticker on the bottom of my laptop is worn and unreadable.

    Have tried to look through registery manually, but currently unsucessful. Any suggests would be greatly appriciated.

    Thanks,

    Mike

    Sunday, June 12, 2011 5:31 PM
  • "MikePSD" wrote in message news:b4681885-44f1-4df4-9447-7ee93b7c811d...

    I am currently having this issue with my Toshiba Satellite L305D-S5928 OEM Windows Vista laptop. I get to step seven above and I get the code:

    A duplicate file name exists, or the file cannot be found.

     

    Too complicate issues more the product code key sticker on the bottom of my laptop is worn and unreadable.

    Have tried to look through registery manually, but currently unsucessful. Any suggests would be greatly appriciated.

    Thanks,

    Mike


    Please start a NEW thread of your own, and include an MGADiag report.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 12, 2011 5:37 PM
    Moderator