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All of a sudden my 1-1/2 yr old PC want me to re-register my VISTA program!

Question
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HELP! I've tried everything, and can't re-register my Windows VISTA program. I won't accept my product key # which is authentic, but the system says it's invalid. It IS NOT an illegal version, it is the real deal and I have been using it since I purchased my computer. What in the world is going on, and how do I fix it????? I am so very frustrated. I've researched the problems and found possible solutions online, but none of them work. I also tried to use Microsoft online help, but it says the product key number is invalid....but it's not! I certainly should have to purchase another copy or pay for assistance. PLEASE HELP ME!!!! I would appreciate it so VERY VERY MUCH!Tuesday, March 16, 2010 7:12 PM
Answers
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Hello jskiera,
Your Diagnostic Report suggests there may be something wrong with Vista's Licensing Store. Try the below steps to recreate the Store.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.Thank you,
Darin MS- Proposed as answer by Darin Smith MS Friday, March 19, 2010 8:32 PM
- Marked as answer by jskiera Saturday, March 20, 2010 2:18 AM
- Unmarked as answer by jskiera Saturday, March 20, 2010 2:19 AM
- Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:18 PM
Friday, March 19, 2010 8:31 PM
All replies
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Hello jskiera,
In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/10431add-423b-4925-9695-7d098136581b.
6) In a reply post, paste the Diagnostic Report.
Thank you,
Darin MSTuesday, March 16, 2010 10:25 PM -
Try using the product key attached on the side or back of your PC (COA)
- Proposed as answer by motherboardlove Thursday, March 18, 2010 1:03 AM
Thursday, March 18, 2010 1:03 AM -
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {603570DC-CEBD-4F3A-916F-741905B2E87F}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.091208-0542
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{603570DC-CEBD-4F3A-916F-741905B2E87F}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1379282033-1551561456-1665741714</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>79313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1852A57E16EED4</Val><Hash>Uuvhqr6Kbctf7wTumBNDJB34YZ4=</Hash><Pid>81599-874-7784324-65501</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1000, 9) (null): 0xC004E017Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: PgAAAAEABwABAAIAAQABAAAAAwABAAEA6GFSanoQtsBszMCyCiVsPEaDBgxwIQaklPvy9Lp/XCFE66xWKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPmThursday, March 18, 2010 11:30 PM -
Thank you for your reply. Unfortunately I've tried this several times, and it says it is an invalid product key. Any other suggestions?? My laptop is a Dell which is almost 2 years old, and definitely has an authentic version of VISTA. I tried calling Microsoft and DELL and they both want to charge me to help me fix this...UNBELIEVABLE!!!!!! Thank you so very much!Thursday, March 18, 2010 11:33 PM
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Hello jskiera,
Your Diagnostic Report suggests there may be something wrong with Vista's Licensing Store. Try the below steps to recreate the Store.
1) Open an Internet Browser window.
2) Type: %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type: net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to enter the Product Key and/or Activate.Thank you,
Darin MS- Proposed as answer by Darin Smith MS Friday, March 19, 2010 8:32 PM
- Marked as answer by jskiera Saturday, March 20, 2010 2:18 AM
- Unmarked as answer by jskiera Saturday, March 20, 2010 2:19 AM
- Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:18 PM
Friday, March 19, 2010 8:31 PM -
IT WORKED!! THANK YOU SOOOOOOOOOOO VERY MUCH!
Saturday, March 20, 2010 2:19 AM -
To Darin,
By chance I found this post today with your reply above (using a different computer). THANK GOD!! My problem was exactly as the opening poster, except I have an Acer 1410 with Vista Home Premium, which I bought over a year ago.
I did exactly as you instructed above AND IT WORKED FOR ME TOO!!!
THANK YOU, THANK YOU, THANK YOU!!
I see on some other posts that as of late others are having problems with this same/similiar issue but a new version of Avast is causing it. Currently I do not have the newest version. Since the OP "jskiera" diagnostic report looked almost identical to what come up on mine I decided to try your suggestion first.
You really made my day today! Even though this posting originated from March of last year. I just wished I knew what caused this all of a sudden. Last night was the first time I had shut my computer off from over a week ago, so upon starting it today I got the dreaded box with the message of "An unauthorized change was made to windows, error: 0xC004D401, the security processor reported a system file mismatch error". The only thing that I can think of that's been downloaded/changed is that last night when I tried to open something to listen to on "Windows Media Player", a window popped up stating I needed to run something ??? or other in order for the media player to work. I have no idea exactly what it was now, I don't remember. But I clicked "ok", then got a message that it isn't supported with my version of windows media player, yet Windows Media Player went ahead a played a clip of what I had opened it for.
I just thought to share this in case this would come up as a problem for anyone in the future. I sure wish I could remember exactly what the deal was when Windows Media Player opened last night. Not that I'm saying this had anything to do with the issue I had when I turned on my computer today. Can't imagine why that would have caused this. I hardly ever use Windows Media on my computer or any other player for that matter.
Again, THANK YOU! I am so very happy that I found this post today. Now I am celebrating with a glass of wine!..... that I am drinking away from my keyboard! :)
Sincerely,
Sandangel
Sunday, June 5, 2011 8:31 PM -
Hi jskiera!
Hope you are still up and running, and not having any more issues with your Windows Vista!
Sandangel
Sunday, June 5, 2011 8:33 PM -
"sandangel" wrote in message news:c40f0c1c-69a2-43c5-bf6b-3516a15dc839...
To Darin,
By chance I found this post today with your reply above (using a different computer). THANK GOD!! My problem was exactly as the opening poster, except I have an Acer 1410 with Vista Home Premium, which I bought over a year ago.
I did exactly as you instructed above AND IT WORKED FOR ME TOO!!!
THANK YOU, THANK YOU, THANK YOU!!
I see on some other posts that as of late others are having problems with this same/similiar issue but a new version of Avast is causing it. Currently I do not have the newest version. Since the OP "jskiera" diagnostic report looked almost identical to what come up on mine I decided to try your suggestion first.
You really made my day today! Even though this posting originated from March of last year. I just wished I knew what caused this all of a sudden. Last night was the first time I had shut my computer off from over a week ago, so upon starting it today I got the dreaded box with the message of "An unauthorized change was made to windows, error: 0xC004D401, the security processor reported a system file mismatch error". The only thing that I can think of that's been downloaded/changed is that last night when I tried to open something to listen to on "Windows Media Player", a window popped up stating I needed to run something ??? or other in order for the media player to work. I have no idea exactly what it was now, I don't remember. But I clicked "ok", then got a message that it isn't supported with my version of windows media player, yet Windows Media Player went ahead a played a clip of what I had opened it for.
I just thought to share this in case this would come up as a problem for anyone in the future. I sure wish I could remember exactly what the deal was when Windows Media Player opened last night. Not that I'm saying this had anything to do with the issue I had when I turned on my computer today. Can't imagine why that would have caused this. I hardly ever use Windows Media on my computer or any other player for that matter.
Again, THANK YOU! I am so very happy that I found this post today. Now I am celebrating with a glass of wine!..... that I am drinking away from my keyboard! :)
Sincerely,
Sandangel
This issue is not at all similar to the one with Avast v6 - the error message are very different.So far we have only seen the 'Avast problem' with people who have just upgraded their Avast installation to v6, and Avast themselves deny any ability to reproduce it.--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, June 5, 2011 9:03 PMModerator -
I am currently having this issue with my Toshiba Satellite L305D-S5928 OEM Windows Vista laptop. I get to step seven above and I get the code:
A duplicate file name exists, or the file cannot be found.
Too complicate issues more the product code key sticker on the bottom of my laptop is worn and unreadable.
Have tried to look through registery manually, but currently unsucessful. Any suggests would be greatly appriciated.
Thanks,
Mike
Sunday, June 12, 2011 5:31 PM -
"MikePSD" wrote in message news:b4681885-44f1-4df4-9447-7ee93b7c811d...
I am currently having this issue with my Toshiba Satellite L305D-S5928 OEM Windows Vista laptop. I get to step seven above and I get the code:
A duplicate file name exists, or the file cannot be found.
Too complicate issues more the product code key sticker on the bottom of my laptop is worn and unreadable.
Have tried to look through registery manually, but currently unsucessful. Any suggests would be greatly appriciated.
Thanks,
Mike
Please start a NEW thread of your own, and include an MGADiag report.To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothSunday, June 12, 2011 5:37 PMModerator