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    Installed Outlook 2007 with an existing installation of Microsoft Office already on the machine, 
    
and now "Did not pass validation" errors always come up when opening anything in Office.
    

    

    

    
Diagnostic Report (1.9.0019.0):
    

    
-----------------------------------------
    

    
WGA Data-->
    

    
Validation Status: Genuine
    

    
Validation Code: 0
    

    

    

    
Cached Validation Code: 0x0
    

    
Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    

    
Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    

    
Windows Product ID: 89578-OEM-7332157-00211
    

    
Windows Product ID Type: 2
    

    
Windows License Type: OEM SLP
    

    
Windows OS version: 6.0.6002.2.00010300.2.0.003
    

    
ID: {63338566-3ABC-4FE2-80A0-A851FB636FB7}(1)
    

    
Is Admin: Yes
    

    
TestCab: 0x0
    

    
WGA Version: N/A, hr = 0x80070002
    

    
Signed By: N/A, hr = 0x80070002
    

    
Product Name: Windows Vista (TM) Home Premium
    

    
Architecture: 0x00000000
    

    
Build lab: 6002.vistasp2_gdr.091208-0542
    

    
TTS Error:
    

    
Validation Diagnostic:
    

    
Resolution Status: N/A
    

    

    

    
WgaER Data-->
    

    
ThreatID(s): N/A, hr = 0x80070002
    

    
Version: 6.0.6002.16398
    

    

    

    
WGA Notifications Data-->
    

    
Cached Result: N/A, hr = 0x80070002
    

    
File Exists: No
    

    
Version: N/A, hr = 0x80070002
    

    
WgaTray.exe Signed By: N/A, hr = 0x80070002
    

    
WgaLogon.dll Signed By: N/A, hr = 0x80070002
    

    

    

    
OGA Notifications Data-->
    

    
Cached Result: N/A, hr = 0x80070002
    

    
Version: 2.0.48.0
    

    
OGAExec.exe Signed By: Microsoft
    

    
OGAAddin.dll Signed By: Microsoft
    

    

    

    
OGA Data-->
    

    
Office Status: 103 Blocked VLK
    

    
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    

    
OGA Version: Registered, 2.0.48.0
    

    
Signed By: Microsoft
    

    
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    

    

    

    
Browser Data-->
    

    
Proxy settings: N/A
    

    
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    

    
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    

    
Download signed ActiveX controls: Prompt
    

    
Download unsigned ActiveX controls: Disabled
    

    
Run ActiveX controls and plug-ins: Allowed
    

    
Initialize and script ActiveX controls not marked as safe: Disabled
    

    
Allow scripting of Internet Explorer Webbrowser control: Disabled
    

    
Active scripting: Allowed
    

    
Script ActiveX controls marked as safe for scripting: Allowed
    

    

    

    
File Scan Data-->
    

    

    

    
Other data-->
    

    
Office Details: <GenuineResults><MachineData><UGUID>{63338566-3ABC-4FE2-80A0-A851FB636FB7}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-1919536268-1941795674-2869575531</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 5735                    </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.07          </Version><SMBIOSVersion major="2" minor="5"/><Date>20080827000000.000000+000</Date></BIOS><HWID>38313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65354</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
    

    

    

    
Spsys.log Content: 0x80070002
    

    

    

    
Licensing Data-->
    

    
Software licensing service version: 6.0.6002.18005
    

    
Name: Windows(TM) Vista, HomePremium edition
    

    
Description: Windows Operating System - Vista, OEM_SLP channel
    

    
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    

    
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    

    
Extended PID: 89578-00146-321-500211-02-1033-6001.0000-3082008
    

    
Installation ID: 167284573840065244638236057543337130580642041713362890
    

    
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    

    
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    

    
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    

    
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    

    
Partial Product Key: 6CJ97
    

    
License Status: Licensed
    

    

    

    
Windows Activation Technologies-->
    

    
N/A
    

    

    

    
HWID Data-->
    

    
HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAJJS6DapVcoV6f6IPotaq6fL0RKq29h6XrFYqhQ==
    

    

    

    
OEM Activation 1.0 Data-->
    

    
N/A
    

    

    

    
OEM Activation 2.0 Data-->
    

    
BIOS valid for OA 2.0: yes
    

    
Windows marker version: 0x20000
    

    
OEMID and OEMTableID Consistent: yes
    

    
BIOS Information:
    

    
  ACPI Table Name       OEMID Value     OEMTableID Value
    

    
  APIC                  PTLTD                    APIC
    

    
  FACP                  INTEL           CRESTLNE
    

    
  HPET                  INTEL           CRESTLNE
    

    
  BOOT                  PTLTD           $SBFTBL$
    

    
  MCFG                  INTEL           CRESTLNE
    

    
  SLIC                  ACRSYS          ACRPRDCT
    

    
  SSDT                  BrtRef          DD01BRT
    

    
  SSDT                  BrtRef          DD01BRT
    Monday, March 29, 2010 3:27 PM

Answers

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    Hello Roma25,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Regarding Office, the report says your Acer Aspire laptop has a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Plus 2007  installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Plus 2007 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at     www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity or yellow-orange Proof Of License label, to put back the genuine installation of Office you may have already had on the computer.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 30, 2010 3:36 PM

All replies

  • Question
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    Hello Roma25,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Regarding Office, the report says your Acer Aspire laptop has a Blocked VLK, which means that (a) your computer has a Volume Licensing edition of Office Professional Plus 2007  installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Plus 2007 is in association with an organization that has a Volume Licensing Agreement for this product, then please contact the IT support staff of the organization for further assistance.

    If you are an individual consumer, you should never have been sold Volume Licensing (VL) materials such as a VL disc, and you certainly should not have received a Blocked Product Key.  You should have been sold Genuine retail licensed software.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at     www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity or yellow-orange Proof Of License label, to put back the genuine installation of Office you may have already had on the computer.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, March 30, 2010 3:36 PM
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    I know this was an Office 2003 installation that worked fine on day X. Then day X + 1 Outlook 2007 was installed, and this started happening for all office products. They wouldn't open basically. I think the Outlook 2007 license was updated though, and the old one "expired" or whatever term you technically use to say the license is no longer valid. I'll let you know if this was the case when I get an answer from somebody who works with the licensing directly!
    Thursday, April 1, 2010 1:49 PM
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    Hello Roma25,

    The mgadiag report would have shown us if there were another installation of Office 2007, Office 2003, or Office XP on this computer.  The only Office on the computer when the mgadiag report was run is the nongenuine Office Professional Plus 2007.

    If this computer is part of an organization that has a valid Volume License for Office Professional Plus 2007, then the IT staff can usually make some quick registry edits and then enter the organization's valid Product Key to take the place of the nongenuine product key that's installed now.  After that, re-validating at www.microsoft.com/genuine clears the Notifier and it should reflect the installation as being Genuine because it now has the genuine product key in place of the nongenuine one.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 1, 2010 4:47 PM