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[Java script] CRM 2011 UR 18 vs FireFox 38.0 - Popup error constantly appeared

Question
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Hello all,
I'm currently getting into a serious problem:
When open CRM 2011 with Firefox browser, everytime I click on navigation item, an popup error is shown up with following error:
Microsoft Dynamics CRM Error Report Contents <CrmScriptErrorReport> <ReportVersion>1.0</ReportVersion> <ScriptErrorDetails> <Message>TypeError: $v_0.attributes.getNamedItem(...) is null</Message> <Line>1</Line> <URL>/_static/_controls/AppNav/CrmNavBar.js?ver=1529808861</URL> <PageURL>/main.aspx</PageURL> <Function>r:$v_0.attributes.getNamedItem(...)</Function> <CallStack> <Function>r:$v_0.attributes.getNamedItem(...)</Function> </CallStack> </ScriptErrorDetails> <ClientInformation> <BrowserUserAgent>Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0</BrowserUserAgent> <BrowserLanguage>undefined</BrowserLanguage> <SystemLanguage>undefined</SystemLanguage> <UserLanguage>undefined</UserLanguage> <ScreenResolution>1680x1050</ScreenResolution> <ClientName>Web</ClientName> <ClientTime>2015-05-27T10:53:50</ClientTime> </ClientInformation> </CrmScriptErrorReport>
This problem is occurred with brand new Organization (without any imported solution) as well.
On IE and Chrome, it works fine...
Does anyone have this problem? How do you fix it?
Thanks,
Giang
- Edited by Linh Giang 88 Wednesday, May 27, 2015 10:29 AM more info
Wednesday, May 27, 2015 10:29 AM
All replies
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Hi,
there is the possibility of a change introduced with Firefox 38, try uninstalling Firefox 38 and install a previous one:
https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/37.0.2/
My blog: www.crmanswers.net - CRM Theme Generator
Wednesday, May 27, 2015 11:11 AM -
Hello Preite,
Yes, I've checked and it works with previous version of Firefox. But we can't ask customer to do that :|.
Do you think MS will release an UR for this issue? Or do you know if we can change FireFox setting for workaround?
I can't believe I google this issue and found nothing... This issue should be occurred for all CRM 2011 user with FireFox 38...
Regards,
Giang
Wednesday, May 27, 2015 11:22 AM -
Hi,
Firefox 38 was released 2 weeks ago, and I don't know if your error is related to UR18 or if it affects previous UR as well.
You can read my opinion on the argument here:
http://www.crmanswers.net/2014/09/the-browser-compatibility-cake-is-lie.html
My blog: www.crmanswers.net - CRM Theme Generator
Wednesday, May 27, 2015 11:57 AM -
Hi Giang,
Did you get any solution to the problem? Our clients are getting the same issue on one of their Organizations.
Tuesday, June 30, 2015 1:17 PM -
We are having this issue too. This needs to get fixed by MS or Mozilla. It's just bad for both of those companies to let this issue continue.
Pat
Pat B
Thursday, July 2, 2015 4:05 PM -
Hi All,
looks like that the problem is fixed with Firefox 39.
My blog: www.crmanswers.net - CRM Theme Generator
Monday, July 6, 2015 5:38 AM