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Prometric issues

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I have been on hold with Prometric to register for my Property and Casualty test for FIVE HOURS!! It would not allow me to register online. First I had problems with my browser, when I finally found a computer that was compatible with the very volatile website, I tried to go forth to register for my test and after I entered my social security number I got an error message and was told to call a phone number. I called this number and for whatever reason have been on hold for a majority of my day. So now I cannot register online and apparently no one is working in the call center because no one has answered the phone all day. This is a nightmare. I have no idea how I am supposed to register for my test or better yet how to even get in touch with an actual person to discuss my issues. I need help. I did not spend the entire day on the phone for nothing. I need to get in contact with an actual person.

Monday, June 2, 2014 7:28 PM

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Hi, parks4.

Do you know the test sponsor/state for your property/casulty exam?

Navigate your web browser to the Schedule page (below) and identify the test sponsor. Since the insurance exams are state-specific, you will need to find the state you want to pass the exam for.
https://www.prometric.com/en-us/for-test-takers/pages/schedule.aspx?Type=schedule

Once you open a sponsor's page, there should be a link to Contact Numbers on the left side of the screen with the phone numbers.

Here, for example, is the landing page for New Mexico:
https://www.prometric.com/en-us/clients/newmexico

Note the link on the left side for Contact Numbers.

I hope this helps - good luck!

NOTE: This forum is for people interested in passing Microsoft certification exams and is not monitored by Prometric or Microsoft employees.

Best wishes, Davin Mickelson
- Edited by Davin MickelsonEditor Monday, June 2, 2014 9:30 PM
- Proposed as answer by Danny van DamMVP, Editor Tuesday, June 3, 2014 7:22 PM
- Marked as answer by Mike Corkery, Microsoft Certified Trainer Tuesday, June 3, 2014 8:15 PM
Monday, June 2, 2014 7:58 PM

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