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My copy of MS Office IS indeed genuine RRS feed

  • Question

  • I have had this copy of Office since my computer was created about 4-5 years ago.  A reputable person built it for me.  I have XP professional.  It's been just the last 2 weeks that I've been getting these messages.  They started after my computer did an automatic download and restarted.  Don't know what the download was.  I did a complete Error Check, Norton scan, and malware scan, as suggested by the person who built my computer.  No luck.  Today the message says that "in 6 days, Office applications will be marked as not genuine".  Eek!  When I follow the link, it brings me to a page that wants me to download some very expensive software, even though my software IS IS IS genuine.  It is not a pirated copy.  Can someone please help me??  Thanks!
    Sunday, February 28, 2010 7:38 PM

Answers

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Sunday, February 28, 2010 9:26 PM
  • Hello Ann T,

    In additon to the report requested by Carey, could you also look at the materials you received when you purchased the computer?  You are looking for genuine Microsoft hologrammed installation discs for Windows and Office, and you are looking for corresponding Certificates of Authenticity that go along with those hologrammed installation discs.

    Do NOT post the product keys that may be printed on the CoAs.

    For more info about what to look for, see http://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=coa
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 1, 2010 4:17 PM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!


    Carey Frisch
    Sunday, February 28, 2010 9:26 PM
  • Hello Ann T,

    In additon to the report requested by Carey, could you also look at the materials you received when you purchased the computer?  You are looking for genuine Microsoft hologrammed installation discs for Windows and Office, and you are looking for corresponding Certificates of Authenticity that go along with those hologrammed installation discs.

    Do NOT post the product keys that may be printed on the CoAs.

    For more info about what to look for, see http://www.microsoft.com/howtotell/content.aspx?displaylang=en&pg=coa
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 1, 2010 4:17 PM
  • No reply from original poster

    Closing thread as Answered.

    Darin MS
    Friday, March 5, 2010 11:21 PM