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Build 6002? Not Genuine? RRS feed

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    Okay here's what happened. A little over 4 years ago I bought a computer off of my friend. It was an HP, had windows vista ultimate installed on it along with a number of other nifty features. Fall 2009 I'm enrolled at a college with a bunch of computer dependent classes when SURPRISE it fries on me. Lost my motherboard and had to rebuild the whole thing. Finally after a few months I get everything together and build a new computer (the one I'm using now.) The aforementioned friend gives me a CD to use for my OS and I get Windows Vista Ultimate back! But then, a few days after I download the 2 service packs for it, on a dark and stormy night, I turn on my PC and see "Windows Vista! Build 6002. This copy of Windows is not Genuine." I pulled the product key from my original OS so I'm sure enough its right. I tell you the story to broaden the ideas possible because a lot has happened. here's what Diag pulled up

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-VFWRT-JGH7R-R933G
    Windows Product Key Hash: gYrJFhcKVmHMbiVVuoEU7w/jsC0=
    Windows Product ID: 89580-OEM-7332132-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {FD215195-EC9E-4BBC-868A-87DDD49A8EC5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FD215195-EC9E-4BBC-868A-87DDD49A8EC5}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R933G</PKey><PID>89580-OEM-7332132-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-3619465513-125159081-1559653471</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.10</Version><SMBIOSVersion major="2" minor="5"/><Date>20090205000000.000000+000</Date></BIOS><HWID>D5313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300015-02-1033-6002.0000-0442010
    Installation ID: 003120598736296202713764425550007310448732075673944332
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: R933G
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEAJJQmUYhqlMRIljh+hDRGvOJfeirKP/L0lqwCqgAFrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            020509        APIC1542
      FACP            A M I         OEMFACP
      MCFG            020509        OEMMCFG
      OEMB            020509        OEMB1542
      AAFT            020509        OEMAAFT
      SSDT            DpgPmm        CpuPm


    SO far it hasn't really inhibited anything, its just annoying to reset my desktop image every 5 minutes. Thanks for any and all help guys!
    Thursday, February 18, 2010 12:45 PM

Answers

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    Hello Offbeat719,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:14 PM
    Thursday, February 18, 2010 10:14 PM
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    Hey Darin. You say that it can't see the instructions in the motherboard right? Is that because it isn't the one that came with it?
      Yes.  I originally missed the part in your post where you said this was a new computer that you built. That is the core of your issue, right there.

      Per the End User Licensing Agreement, OEM copies of Windows are tied to the Computer they are first installed on and can not be used on any other computers.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, February 19, 2010 10:38 PM
    Friday, February 19, 2010 10:38 PM

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  • Question
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    Hello Offbeat719,

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A)   OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

     

       Your Windows is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

      To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

     

    Alternate steps to change the product key

     

    1)    Click the Start button

    2)    Type: slui.exe 3 and hit the Enter key

    3)    Type in the Product key from the sticker on your computer

    4)    Click the Next button.

    5)    You will be asked if want to Activate, click ok

    6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

    7)    Click the Start button

    8)    Type: slui.exe 4 and hit the Enter key

    9)    Select your location in the drop down menu and click the Next button

    10) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.

     Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, February 18, 2010 10:14 PM
    Thursday, February 18, 2010 10:14 PM
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    Hey Darin. You say that it can't see the instructions in the motherboard right? Is that because it isn't the one that came with it? The same friend that sold me the computer is a computer science major and he handpicked the parts for my new PC.

    Anyway I still have the case for the original PC but the old motherboard has vanished from the material sphere (i threw it out). I did what you said but the only key i have (which I'm not going to post here) results in an activation error 0xC004F063. For now this problem is no big deal. It's just a little annoying to have to deal with that activation message upon start-up every time, but I can still get my schoolwork done on it. But I've read some posts on this problem and you offer advice on how to get things done if the Start button is inaccessible. Is this going to get worse?
    Friday, February 19, 2010 2:01 PM
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    Hey Darin. You say that it can't see the instructions in the motherboard right? Is that because it isn't the one that came with it?
      Yes.  I originally missed the part in your post where you said this was a new computer that you built. That is the core of your issue, right there.

      Per the End User Licensing Agreement, OEM copies of Windows are tied to the Computer they are first installed on and can not be used on any other computers.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, February 19, 2010 10:38 PM
    Friday, February 19, 2010 10:38 PM
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    Ok, is there anything I can do to get my OS to work like normal again? Or (assuming I could get the funds together) would buying say, Windows 7 and installing that work, or would I just be asking for the same problem as before?
    Sunday, March 7, 2010 3:29 PM