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Unable to log on Learning Manager - RRS feed

  • Question

  •  "An error occurred while processing your request. Please try again later. " in main content window.

    But I am also signed in, in top status part.

    Kind regards

    Thursday, June 5, 2008 11:25 AM

Answers



Ahh........My team does not support Software Assurance issues.

Software Assurance issues are supported by
https://licensing.microsoft.com/eLicense/L1033/Overview.asp


Email and Phone number for US/Canada customers:

mvlshelpa@msdirectservices.com

866-230-0560

Thanks!

Alicia

Program Manager, Server and Tools Online Engineering Live Services Team
Thursday, June 12, 2008 9:51 PM
Moderator

All replies

  • Edited by justrey Thursday, June 12, 2008 9:47 PM answering additional questions
Thursday, June 12, 2008 9:42 PM
  • Hi Justrey-

    I have never seen that error page before.  What is the URL that you are trying to sign in with when clicking the Sign In?

    Thanks-
    Alicia
    Program Manager, Server and Tools Online Engineering Live Services Team
    Thursday, June 12, 2008 9:46 PM
    Moderator
  • Oop.  I just edited my message to answer your original questions
    Thursday, June 12, 2008 9:48 PM
  • justrey said:

    I'm getting an error that loads this page after I click "Sign In" for the MSN Live ID.
    https://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/learning/elearning/EKFinishReg.aspx

    To answer your questions:

  • What is the URL where you are experiencing the problem/issue when trying to log in?
  • http://business.microsoftelearning.com/default.aspx
  • http://business.microsoftelearning.com/unauthorized.aspx
  • http://business.microsoftelearning.com/default.aspx
  • http://business.microsoftelearning.com/default.aspx
  • Can you access any of your courses without a problem?
  • No access to any elearning courses because of the error
  • When did this start occurring?
  • I noticed it today.  I believe it was working correctly yesterday though.


  • Ahh........My team does not support Software Assurance issues.

    Software Assurance issues are supported by
    https://licensing.microsoft.com/eLicense/L1033/Overview.asp


    Email and Phone number for US/Canada customers:

    mvlshelpa@msdirectservices.com

    866-230-0560

    Thanks!

    Alicia

    Program Manager, Server and Tools Online Engineering Live Services Team
    Thursday, June 12, 2008 9:51 PM
    Moderator
  • Hi, thanks for your reply - I reported it to Microsoft Regional Service Center to speed things up :), and should get a reply from them. I'm just trying to sign in to My Learning.

    Thanks
    • Edited by Stian Raknes Friday, June 13, 2008 6:36 AM spell check
    Friday, June 13, 2008 6:35 AM
  • Hi
    have you heard anything from Microsoft yet?
    I'm having the same problem.
    Friday, July 4, 2008 1:28 PM
  • I have the same problem...  I get the error page that brings me to here.

    Thanks,

    Todd
    Monday, July 21, 2008 3:44 PM
  • I am also getting the same problem. Any word yet from anyone on what the deal is?
    Wednesday, July 23, 2008 2:52 PM
  • Hello Microsoft - this is supposed to be the place where we report bugs - how about some kind of response here!!!

    It seems like there are multiple people having problems with the system!!!


    Wednesday, July 23, 2008 8:50 PM
  • How is this a Software Assurance issue? Please explain.
    Wednesday, July 23, 2008 9:39 PM
  • It seems from the page views, that  154 people are having this same issue......is there an answer yet? It seems as if I'm signed in, or I wouldn't be able to send this reply
    Wednesday, July 30, 2008 4:09 PM
  • Todd Guidi said:

    I have the same problem...  I get the error page that brings me to here.

    Thanks,

    Todd



    Hi Todd--

    Have you reported this issue to the Regional Support Center for Software Assurance?

    Please advise.

    Thanks!
    Alicia
    Program Manager, Server and Tools Online Engineering Live Services Team
    Tuesday, August 5, 2008 7:43 AM
    Moderator
  • hseminiano said:

    I am also getting the same problem. Any word yet from anyone on what the deal is?



    Hi There-

    Have you reported to this to the support center as noted here?

    Software Assurance issues are supported by https://licensing.microsoft.com/eLicense/L1033/Overview.asp

    Email and Phone number for US/Canada customers:

    mvlshelpa@msdirectservices.com

    866-230-0560

    Thanks!

    Alicia

    Program Manager, Server and Tools Online Engineering Live Services Team
    Tuesday, August 5, 2008 7:44 AM
    Moderator
  • Rupee1 said:

    Hello Microsoft - this is supposed to be the place where we report bugs - how about some kind of response here!!!

    It seems like there are multiple people having problems with the system!!!




    Hi There-

    Have you reported to this to the support center as noted here?

    Software Assurance issues are supported by https://licensing.microsoft.com/eLicense/L1033/Overview.asp

    Email and Phone number for US/Canada customers:

    mvlshelpa@msdirectservices.com

    866-230-0560

    Thanks!

    Alicia

    Program Manager, Server and Tools Online Engineering Live Services Team
    Tuesday, August 5, 2008 7:44 AM
    Moderator
  • hseminiano said:

    How is this a Software Assurance issue? Please explain.




    Anything that has the URL of http://business.microsoftelearning.com is a Software Assurance issue. 

    Software Assurance issues are supported by https://licensing.microsoft.com/eLicense/L1033/Overview.asp

    Email and Phone number for US/Canada customers:

    mvlshelpa@msdirectservices.com

    866-230-0560

    Thanks!

    Alicia

    Program Manager, Server and Tools Online Engineering Live Services Team
    Tuesday, August 5, 2008 7:46 AM
    Moderator
  • daved65 said:

    It seems from the page views, that  154 people are having this same issue......is there an answer yet? It seems as if I'm signed in, or I wouldn't be able to send this reply



    Hi Daved65--

    I am not quite sure of the issue that you are experiencing.  Is it with the Software Assurance site?

    Please advise.

    Thanks-
    Alicia
    Program Manager, Server and Tools Online Engineering Live Services Team
    Tuesday, August 5, 2008 7:47 AM
    Moderator
  • Can you give me a number to do that?  I really need to get this issue fixed as soon as possible.  I finally got my users here interested in using the online training and now they cannot.

    Thanks,

    Todd
    Thursday, August 21, 2008 4:23 PM
  • Todd Guidi said:

    Can you give me a number to do that?  I really need to get this issue fixed as soon as possible.  I finally got my users here interested in using the online training and now they cannot.

    Thanks,

    Todd



    Software Assurance issues are supported by https://licensing.microsoft.com/eLicense/L1033/Overview.asp

    Email and Phone number for US/Canada customers:

    mvlshelpa@msdirectservices.com

    866-230-0560

    If you have problems getting the support you need from the call center, email me at learnmgr@microsoft.com and I can attempt to help you further.

    Thanks!

    Alicia

    Program Manager, Server and Tools Online Engineering Live Services Team
    Monday, September 1, 2008 6:06 PM
    Moderator
  • I had this issue.  I solved it by using Mozilla Firefox.  Apparently IE 5.0 doesn't work with e-learning or something.
    Monday, September 8, 2008 11:08 PM