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Windows 7 Build 7601 This copy of Windows is not genuine RRS feed

  • Question

  • I seem to have a similar problem to many reported here;  it manifested itself a week ago with this not genuine message.  MS offer the opportuinity to pay £79 or report the source as a counterfeiter.  The machine is an Acer ASpire M3910 desktop bought from PC World in the UK in April.

    Desktop turned black yesterday.  My Kaspersky internet security installation seemed to have been turned off and corrupted.  I have reloaded that and can't see another AV program anywhere.

    The Windows product key shown in the diagnostic run Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 is not the same as the sticker on the side of the machine.

    There are a lot of different answers on this forum and I can't work out which is closest to my problem.

    I have not tried a partial restore or rebuild.

    Diagnostic run

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {08303479-C620-43E1-8E41-463A54DB1769}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08303479-C620-43E1-8E41-463A54DB1769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        APIC1139
      FACP            ACRSYS        FACP1139
      HPET            ACRSYS        OEMHPET
      MCFG            ACRSYS        OEMMCFG
      SLIC            ACRSYS        ACRPRDCT
      OEMB            ACRSYS        OEMB1139
      ASF!            LEGEND        I865PASF
      GSCI            ACRSYS        GMCHSCI
      AWMI            ACRSYS        OEMB1139
      SSDT            DpgPmm        CpuPm


     

     

    Tuesday, July 26, 2011 7:43 AM

Answers

  • "pabx" wrote in message news:c746c13b-3e43-47e2-8ea2-18b2f23214d0...

    Ha, Microsoft as helpful as ever on that page

    Contact Your Computer Manufacturer
    If your Microsoft product was installed on your computer when you purchased it (i.e. OEM software), contact your computer manufacturer for technical support.

     

    Looks like a reinstal then ....  and/or report PC world as counterfeiters!

     

    Noel, many thanks for all the effort you've put into this.

    If you can borrow a Retail disk with integrated SP1, you should be able to do a repair install without losing data.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Apismel Thursday, August 11, 2011 5:23 PM
    • Unproposed as answer by Apismel Thursday, August 11, 2011 5:23 PM
    • Marked as answer by pabx Friday, August 12, 2011 9:33 AM
    Thursday, August 11, 2011 7:32 AM
    Moderator
  • "pabx" wrote in message news:dfd90fe7-3045-454f-ad35-05e1e8dad9f2...

    my mistake - missed pc from your id.  Resent just now

    Peter

    OK – got it this time :)
    Unfortunately there’s no problem with it that I can see, so I think I’m going to have to admit defeat on this one
    Unless Darin has any other suggestions, it’s time to consider either a reinstall or going to MS WGA Support.
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:36 PM
    Wednesday, August 10, 2011 12:44 PM
    Moderator

All replies

  • I seem to have a similar problem to many reported here;  it manifested itself a week ago with this not genuine message.  MS offer the opportuinity to pay £79 or report the source as a counterfeiter.  The machine is an Acer ASpire M3910 desktop bought from PC World in the UK in April.

    Desktop turned black yesterday.  My Kaspersky internet security installation seemed to have been turned off and corrupted.  I have reloaded that and can't see another AV program anywhere.

    The Windows product key shown in the diagnostic run Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7 is not the same as the sticker on the side of the machine.

    There are a lot of different answers on this forum and I can't work out which is closest to my problem.

    I have not tried a partial restore or rebuild.

    Diagnostic run

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426


    The Software Protection Service is not running -
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.
     
    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.
     
    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....
     
    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc
     
    copy and paste the results into your response, together  with the EXACT error message you get when you attempt to start the service from the Services control panel..
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 8:47 AM
    Moderator
  • thanks for the quick response Noel

    first - SW protection service doesn't start

    "Windows could not start the Software Protection Service on Local Computer. Error 2: the system cannot find the file specified."

    similar when trying to start from a dos prompt, except calls it a system error 2

    ..the Software Proectection service is starting

    the Software Proectection service could not be started

    A system error has occurred

    System error2 has occurred

    sc queryex sppsvc gives "stopped and win32 exit code 2
    sc qsidtype sppsvc gives "QueryServiceConfig2 SUCCESS SERVICE_NAME sppsvc SERVICE_SID_TYPE UNRESTRICTED

    do you want the sc sdshow?

    MGA

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {08303479-C620-43E1-8E41-463A54DB1769}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08303479-C620-43E1-8E41-463A54DB1769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

     

     

     

    Tuesday, July 26, 2011 10:03 AM
  • thanks for the quick response Noel

    first - SW protection service doesn't start

    "Windows could not start the Software Protection Service on Local Computer. Error 2: the system cannot find the file specified."

    similar when trying to start from a dos prompt, except calls it a system error 2

    ..the Software Proectection service is starting

    the Software Proectection service could not be started

    A system error has occurred

    System error2 has occurred

    sc queryex sppsvc gives "stopped and win32 exit code 2
    sc qsidtype sppsvc gives "QueryServiceConfig2 SUCCESS SERVICE_NAME sppsvc SERVICE_SID_TYPE UNRESTRICTED

    do you want the sc sdshow?

     


    Yes please - the full set of data from the SC commands may help identify what the problem is (as you may have gatherred, there's a fair amount of groping around in the dark involved here <g>).
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc
    (to copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.)
     
    Can you check in the Task Scheduler for anything related, and also in the Event Viewer?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 12:33 PM
    Moderator
  • Sorry, I did this a couple of hours ago; seem to have lost the reply though; will redo.
    Tuesday, July 26, 2011 5:44 PM
  • now enterest this thrice and it's not appeared- don't know why reponse is not appearing


    first - dod prompt sc actions

    second - logs

    do you think I should just take it back a restore point from over a week ago before the problem started?
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\PAB>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Users\PAB>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\PAB>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\PAB>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\PAB>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\PAB>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

    C:\Users\PAB>

    *******************
    ERROR LOG
    Event 7023 service control manager
    - System

      - Provider

       [ Name]  Service Control Manager
       [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
       [ EventSourceName]  Service Control Manager
     
      - EventID 7023

       [ Qualifiers]  49152
     
       Version 0
     
       Level 2
     
       Task 0
     
       Opcode 0
     
       Keywords 0x8080000000000000
     
      - TimeCreated

       [ SystemTime]  2011-07-26T11:52:58.245360100Z
     
       EventRecordID 1328969
     
       Correlation
     
      - Execution

       [ ProcessID]  640
       [ ThreadID]  10044
     
       Channel System
     
       Computer PAB-PC
     
       Security

    - EventData

      param1 Software Protection
      param2 %%2

    ******preceded by
    Event 7036 Service Control Manager
    The Software Protection service entered the stopped state.
     System

      - Provider

       [ Name]  Service Control Manager
       [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
       [ EventSourceName]  Service Control Manager
     
      - EventID 7036

       [ Qualifiers]  16384
     
       Version 0
     
       Level 4
     
       Task 0
     
       Opcode 0
     
       Keywords 0x8080000000000000
     
      - TimeCreated

       [ SystemTime]  2011-07-26T11:52:58.245360100Z
     
       EventRecordID 1328968
     
       Correlation
     
      - Execution

       [ ProcessID]  640
       [ ThreadID]  10044
     
       Channel System
     
       Computer PAB-PC
     
       Security

    - EventData

      param1 Software Protection
      param2 stopped
       7300700070007300760063002F0031000000


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 00700073 00730070 00630076 0031002F
    0008: 0000   


    In Bytes

    0000: 73 00 70 00 70 00 73 00   s.p.p.s.
    0008: 76 00 63 00 2F 00 31 00   v.c./.1.
    0010: 00 00

    **********THIS PRECEDED BY
    event 2036 Service Control Manager
    The Software Protection service entered the running state.

    + System

      - Provider

       [ Name]  Service Control Manager
       [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4}
       [ EventSourceName]  Service Control Manager
     
      - EventID 7036

       [ Qualifiers]  16384
     
       Version 0
     
       Level 4
     
       Task 0
     
       Opcode 0
     
       Keywords 0x8080000000000000
     
      - TimeCreated

       [ SystemTime]  2011-07-26T11:52:58.232359400Z
     
       EventRecordID 1328967
     
       Correlation
     
      - Execution

       [ ProcessID]  640
       [ ThreadID]  10044
     
       Channel System
     
       Computer PAB-PC
     
       Security

    - EventData

      param1 Software Protection
      param2 running
       7300700070007300760063002F0034000000


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 00700073 00730070 00630076 0034002F
    0008: 0000   


    In Bytes

    0000: 73 00 70 00 70 00 73 00   s.p.p.s.
    0008: 76 00 63 00 2F 00 34 00   v.c./.4.
    0010: 00 00                    

     

     

    Tuesday, July 26, 2011 6:20 PM
  • now enterest this thrice and it's not appeared- don't know why reponse is not appearing


    first - dod prompt sc actions

    second - logs

    do you think I should just take it back a restore point from over a week ago before the problem started?
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\PAB>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Users\PAB>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\PAB>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Users\PAB>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\PAB>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\PAB>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)

     


     


    Event 7036 Service Control Manager
    The Software Protection service entered the stopped state.

       [ SystemTime]  2011-07-26T11:52:58.245360100Z

    **********THIS PRECEDED BY
    event 2036 Service Control Manager
    The Software Protection service entered the running state.

       [ SystemTime]  2011-07-26T11:52:58.232359400Z


    Please run the SC SDHOW SPPSVC again using an Elevated Command prompt - it looks like you were using an ordinary one . (which could also explain why the service wouldn't start properly)
     
    What installs did you do around that period (0-4 days prior to the problem appearing)?
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 6:49 PM
    Moderator
  • OK Noel, here's the re-run

    the recent instals are Ashampoo clip finder (about 1-2 weeks before problem);

    failed apple software update (quicktime)

    brother printer and control centre

    sony ericsson pc companion upgrade 18-July

    windows update 23jul - I think the problems started round about then.

    windows update 15Jul

     

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service could not be started.

    A system error has occurred.

    System error 2 has occurred.

    The system cannot find the file specified.


    C:\Windows\system32>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 2  (0x2)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Windows\system32>

    Tuesday, July 26, 2011 7:20 PM
  • looking at the windows update log - most have failed in July'- am trying the updater repair
    Tuesday, July 26, 2011 7:28 PM
  • ok windows update succeeded this time and installed som updates.  I have retried starting the Software Protection Service with the same result as before.  Here's the updted diagnostic

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {08303479-C620-43E1-8E41-463A54DB1769}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08303479-C620-43E1-8E41-463A54DB1769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

    Tuesday, July 26, 2011 8:02 PM
  • ok windows update succeeded this time and installed som updates.  I have retried starting the Software Protection Service with the same result as before.  Here's the updted diagnostic

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc

     

     


    Odd - Windows Updates don't normally work when the SPPSVC isn't functional.
    No change, anyhow :(
     
    I can't see anything wrong with the SC outputs, either
     
    Try running the CheckSUR Tool - see if it turns anything up

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 8:22 PM
    Moderator
  • OK have downloaded the tool and hit install - can't find it as a standalone option and the normal route to check updater says "cannot search for new updates" unknown error C0000022.  Subsequent help doesn't help.

    Have to go back over it tomorrow.  Thanks for your help.  The good but unpredictable news is that the Build 7601 message hasn't appeared on the desktop for three hours!!

    Tuesday, July 26, 2011 9:36 PM
  • OK have downloaded the tool and hit install - can't find it as a standalone option and the normal route to check updater says "cannot search for new updates" unknown error C0000022.  Subsequent help doesn't help.

    Have to go back over it tomorrow.  Thanks for your help.  The good but unpredictable news is that the Build 7601 message hasn't appeared on the desktop for three hours!!


    It will, unfortunately - it's just trying to catch you out! <vbeg>

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 26, 2011 10:41 PM
    Moderator
  • Yep, it's back.  Rebuild?
    Tuesday, July 26, 2011 11:47 PM
  • Yep, it's back.  Rebuild?

    The C0000022 error is an 'access denied' error of some kind (but an unusual one, that means more 'failed to initialize')
     
    This sounds very like a permissions issue in the Windows folder somewhere.....
    try this
    Open Windows Explorer
    navigate to the C:\Windows folder, and find the C:\Windows\System32 folder - right-click on it and select Properties.
    in the General tab UNcheck the ''Read-only' box (it'll probably have a 'blob' in it currently), and click Apply. It'll ask for confirmation that you want to apply to the folder and subfolders and files  - click OK.
    WAIT for it to finish - there's a lot of files in there!
    OK out to Explorer, then reboot.
    Try the CheckSUR install again.
     
    either way, post back with a new MGADiag report.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 9:38 AM
    Moderator
  • OK -

    errors - an error occurred applying attrributes to the file C:\windows\system32\aadient.dll  - access is denied

    and to accessibilitycpl.dll + ACCTRES.dll + acledit + adui + acppage + acproxy + ActioCenter + ActionCenterCPL + ActionQueue (all dll's)

    at this point I said ignore all since the are 14,558 files to get throughand it would seem sensible not to be able to change dll's

    been through at the next folder leverl down

    denied access to msdtc folder

    CheckSUR
    Initializing installation... done!
    Installing Hotfix for Windows (KB947821) (update 1 of 1)... but then it sat there for 10 minutes with no movement on the progress bar;
    gave it half an hour and it installed

    and the MGADiag

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {08303479-C620-43E1-8E41-463A54DB1769}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08303479-C620-43E1-8E41-463A54DB1769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

     

    Wednesday, July 27, 2011 11:47 AM
  • OK -

    errors - an error occurred applying attrributes to the file C:\windows\system32\aadient.dll  - access is denied

    and to accessibilitycpl.dll + ACCTRES.dll + acledit + adui + acppage + acproxy + ActioCenter + ActionCenterCPL + ActionQueue (all dll's)

    at this point I said ignore all since the are 14,558 files to get throughand it would seem sensible not to be able to change dll's

    been through at the next folder leverl down

    denied access to msdtc folder

     


    Definitely a permissions problem!
    Try this.:-
    Open an Elevated Command Prompt window
    at the prompt type
    icacls c:\windows\system32  /restore
     
    note that this will take some time!
    If you get the same blanket response, you can break in using Ctrl+C (I think - otherwise try Ctrl+Z)
    If it does fail, please right-clcik on one pf the failing files in Explorer, and select Properties. In the Security tab, please list ALL the entries for Group or User names found.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 2:17 PM
    Moderator
  • I have been back and tried to start the software protection service but still getting error 2 - cannot find the file specified
    Wednesday, July 27, 2011 2:25 PM
  • Hello again

    have tried two versions - just /restore - fails and with AclFile as in example fails differently

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>icacls c:\windows\system32 /restore AclFile
    No such file or directory
    Successfully processed 0 files; Failed processing 0 files

     

    C:\Windows\system32>icacls c:\windows\system32 /restore
    Invalid parameter "/restore"

    C:\Windows\system32>


    I HAVE ALSO SEARCHED THE HARD DRIVE AND CANNOT FIND A FILE aclfile*.*
    Wednesday, July 27, 2011 2:41 PM
  • Hello again

    have tried two versions - just /restore - fails and with AclFile as in example fails differently

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>icacls c:\windows\system32 /restore AclFile
    No such file or directory
    Successfully processed 0 files; Failed processing 0 files

     

    C:\Windows\system32>icacls c:\windows\system32 /restore
    Invalid parameter "/restore"

    C:\Windows\system32>


    I HAVE ALSO SEARCHED THE HARD DRIVE AND CANNOT FIND A FILE aclfile*.*

    ?? I never said anything about an aclfile.*.* (deliberately!)??
    The file does exist - but only on the internet, and it should NOT be used, without some serious in-depth knowledge, as it could infest the PC with very nasty malware!
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 27, 2011 9:16 PM
    Moderator
  • Noel, the first attempt just fails......

    C:\Windows\system32>icacls c:\windows\system32 /restore
    Invalid parameter "/restore"

    C:\Windows\system32>

    so I couldn't identify any failing files. 

    typing icacls without parameters gave instructions for the command gives an example of the restore command.

    without the / restore it gives

    C:\Windows\System32>icacls c:\windows\system32
    c:\windows\system32 BUILTIN\Administrators:(I)(F)
                        BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(I)(F)
                        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                        BUILTIN\Users:(I)(OI)(CI)(RX)
                        NT AUTHORITY\Authenticated Users:(I)(M)
                        NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\System32>

    so, should I go back to a restore point to see if that fixes it?

     

    Thursday, July 28, 2011 8:00 AM
  • Noel, the first attempt just fails......

    C:\Windows\system32>icacls c:\windows\system32 /restore
    Invalid parameter "/restore"

    C:\Windows\system32>

    so I couldn't identify any failing files. 

    typing icacls without parameters gave instructions for the command gives an example of the restore command.

    without the / restore it gives

    C:\Windows\System32>icacls c:\windows\system32
    c:\windows\system32 BUILTIN\Administrators:(I)(F)
                        BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(I)(F)
                        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                        BUILTIN\Users:(I)(OI)(CI)(RX)
                        NT AUTHORITY\Authenticated Users:(I)(M)
                        NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\System32>

    so, should I go back to a restore point to see if that fixes it?

     


    Not yet :)
    I must have got the wrong instructions - turns out that it should be
     
    icacls C:\Windows\System32 /reset
     
    (that'll teach me to check reports of things first - even if they apparently work elsewhere!)
    Try that and see what happens.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 9:17 AM
    Moderator
  • OK - Noel - looked better

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>icacls C:\Windows\System32 /reset
    processed file: C:\Windows\System32
    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    tried checksur again - hotfix offered

    Initializing installation... done!
    Installing Hotfix for Windows (KB947821) (update 1 of 1)...

    waited ages - eventually I cancelled then tried Windows update which wouldn't run "Can't check for updates" with error code C0000022 again

     

     

    MGA DiagnosticDiagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {08303479-C620-43E1-8E41-463A54DB1769}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08303479-C620-43E1-8E41-463A54DB1769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

    Thursday, July 28, 2011 10:16 AM
  • "Noel D Paton" wrote in message news:8a618d7a-36d8-46f1-9bd6-88e2666c1006...

    Noel, the first attempt just fails......

    C:\Windows\system32>icacls c:\windows\system32 /restore
    Invalid parameter "/restore"

    C:\Windows\system32>

    so I couldn't identify any failing files. 

    typing icacls without parameters gave instructions for the command gives an example of the restore command.

    without the / restore it gives

    C:\Windows\System32>icacls c:\windows\system32
    c:\windows\system32 BUILTIN\Administrators:(I)(F)
                        BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                        NT AUTHORITY\SYSTEM:(I)(F)
                        NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                        BUILTIN\Users:(I)(OI)(CI)(RX)
                        NT AUTHORITY\Authenticated Users:(I)(M)
                        NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\System32>

    so, should I go back to a restore point to see if that fixes it?

     


    Not yet :)
    I must have got the wrong instructions - turns out that it should be
     
    icacls C:\Windows\System32 /reset
     
    (that'll teach me to check reports of things first - even if they apparently work elsewhere!)
    Try that and see what happens.
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    OK - it's obviously not working quite the way I supposed it would - seems to have just reset the folder, and not the contents.
     
    icacls C:\Windows\System32\* /reset /T
     
    should do it
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 12:15 PM
    Moderator
  • Noel - a different response to that one!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>icacls C:\Windows\System32\* /reset /T
    C:\Windows\System32\0409: Access is denied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>


    MGA

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {08303479-C620-43E1-8E41-463A54DB1769}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08303479-C620-43E1-8E41-463A54DB1769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 7:26:2011 07:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm

     

    • Edited by pabx Thursday, July 28, 2011 1:01 PM add MGA diagnostic
    Thursday, July 28, 2011 12:38 PM
  • Would it be relevant or a red herring that IE won't let me download Google toolbar?
    Thursday, July 28, 2011 8:44 PM
  • Would it be relevant or a red herring that IE won't let me download Google toolbar?

    An eminently sensible decision on the part of IE there I'd say - didn't think IE has such good taste <g>
     
    Seriously though - I suspect it's part of the problem of permissions all round.
     
    I don't think we're getting anywhere with icacls at the moment so I think probably it's time to try the system restore point back to about 3/4 days before the problems surfaced.
     
    Before you do that, could you please run the following command from an elevated command prompt
    icacls C:\windows\system32\* /t /save %Userprofile%\aclfile.txt
     
    This should save the esisting list to the file in  your User Profile folder - could you please then email it to me at ngsATcrashfixpcDOTcoDOTuk  (make the obvious changes) so that I can see if there is anything I'm missing? (the file may be 2MB or so - compress it if you like)
    If the restore works - please also email another output file run after the restore. Hopefully I'll be able to pick up any changes made by the restore.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, July 28, 2011 9:50 PM
    Moderator
  • thanks Noel - will try to run in the morning
    Thursday, July 28, 2011 11:39 PM
  • thanks Noel

    have run the txt file creation and emailed to you from an id that I can look at over the weekend

    System restore to the last usable point filaed with error code 0x80070005.  Tried again with antivrus switched off and still failed.

    Looks like it's back to square 0, and a rebuild.

    Won't be able to do any more on this until Monday; thanks for all your perseverance this week.

    Peter

    Friday, July 29, 2011 9:19 AM
  • thanks Noel

    have run the txt file creation and emailed to you from an id that I can look at over the weekend

    System restore to the last usable point filaed with error code 0x80070005.  Tried again with antivrus switched off and still failed.

    Looks like it's back to square 0, and a rebuild.

    Won't be able to do any more on this until Monday; thanks for all your perseverance this week.

    Peter


    Thanks for the data, Peter - please see my reply
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, July 29, 2011 9:51 AM
    Moderator
  • OK Noel; tried to reply on email over the weekend but it;s only just left the outbox. Have resent a zipped file which took it from 4.9mb to 136kb. Hope you get this one; Peter
    Monday, August 1, 2011 4:23 PM
  • OK Noel; tried to reply on email over the weekend but it;s only just left the outbox. Have resent a zipped file which took it from 4.9mb to 136kb. Hope you get this one; Peter

    Looks like I got it - it's going to take a while to sort through :)
     
    Thanks for your persistence!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 1, 2011 9:28 PM
    Moderator
  • No further posts in this thread.

    I assume the issue was resolved off forum.


    Darin MS
    Monday, August 8, 2011 8:11 PM
  • "Darin Smith MS" wrote in message news:5f475ad5-69c1-4004-89cc-e6220ac4b96b...

    No further posts in this thread.

    I assume the issue was resolved off forum.


    Darin MS
     
    Unfortunately  not yet – I’ve had to reformat my machine and am still recovering applications – I’ll get back on it asap

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 10:18 AM
    Moderator
  • Thanks for switching this back on Noel; and yes I'm still getting the disparaging Microsoft message every time I boot up.    Hope you haven't lost too much

    Peter

    Tuesday, August 9, 2011 3:47 PM
  • "pabx" wrote in message news:89f0c287-d7b4-4751-97d6-039aa5ad70cc...

    Thanks for switching this back on Noel; and yes I'm still getting the disparaging Microsoft message every time I boot up.    Hope you haven't lost too much

    Peter

    I don’t think I’ve lost anything permanently – it was semi-planned (Upgrade to WIn7x64Ult from Vista with a clean install) It’ll just take a while before I get back to where I need to be :)
    I’ve uploaded my ACLfile listing to my SkyDrive here  - aclfile – system32
     
    Note that I haven’t included the subfolders, and that this installation also includes Office 2007 (as well as a couple of other minor apps) – so you will get some errors using the icacls /restore command, but it should work (I hope!) – BACK UP FIRST!
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 4:15 PM
    Moderator
  • Hi Noel have tried and got

     

    C:\Windows\system32>dir acl*.*
     Volume in drive C is Acer
     Volume Serial Number is FEA5-346E

     Directory of C:\Windows\system32

    14/07/2009  02:40             9,216 acledit.dll
    09/08/2011  19:25           889,586 aclfile - system32.txt
    14/07/2009  02:40           154,112 aclui.dll
                   3 File(s)      1,052,914 bytes
                   0 Dir(s)  81,177,919,488 bytes free

    (then renamed file to aclfile.txt)

    C:\Windows\system32>dir aclfile.txt
     Volume in drive C is Acer
     Volume Serial Number is FEA5-346E

     Directory of C:\Windows\system32

    09/08/2011  19:25           889,586 aclfile.txt
                   1 File(s)        889,586 bytes
                   0 Dir(s)  81,177,538,560 bytes free

    C:\Windows\system32>icacls c:\windows\system32 /restore aclfile.txt
    c:\windows\system32\system32: The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>icacls c:\windows /restore aclfile.txt
    processed file: c:\windows\system32
    c:\windows\system32\0409: Access is denied.
    Successfully processed 1 files; Failed processing 1 files

    C:\Windows\system32>

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {56F58AA8-ED0F-4FF4-9547-78923BE7016C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{56F58AA8-ED0F-4FF4-9547-78923BE7016C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1003946568-2901875656-2156590250</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire M3910</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3        </Version><SMBIOSVersion major="2" minor="6"/><Date>20100517000000.000000+000</Date></BIOS><HWID>61DD3C07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9866DEB359EFF73</Val><Hash>sPenfi0uscvpRDRCF0zvGFrE47o=</Hash><Pid>81599-953-8213043-65108</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 8:9:2011 16:29
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: KgAAAAEAAAABAAEAAQABAAAAAQABAAEAeqiap7zFDoUGZFgY2jQQO1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1139
      FACP   ACRSYS  FACP1139
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1139
      ASF!   LEGEND  I865PASF
      GSCI   ACRSYS  GMCHSCI
      AWMI   ACRSYS  OEMB1139
      SSDT   DpgPmm  CpuPm


    rebooting

    Tuesday, August 9, 2011 7:38 PM
  • so I obviously didn't do that right as WIndows update fails with C0000022 error again
    Tuesday, August 9, 2011 8:06 PM
  • "pabx" wrote in message news:d2dc00b6-4609-45c9-8ad9-3f40bc739aee...

    Hi Noel have tried and got

     

    C:\Windows\system32>dir acl*.*
    Volume in drive C is Acer
    Volume Serial Number is FEA5-346E

    Directory of C:\Windows\system32

    14/07/2009  02:40             9,216 acledit.dll
    09/08/2011  19:25           889,586 aclfile - system32.txt
    14/07/2009  02:40           154,112 aclui.dll
                   3 File(s)      1,052,914 bytes
                   0 Dir(s)  81,177,919,488 bytes free

    (then renamed file to aclfile.txt)

    C:\Windows\system32>dir aclfile.txt
    Volume in drive C is Acer
    Volume Serial Number is FEA5-346E

    Directory of C:\Windows\system32

    09/08/2011  19:25           889,586 aclfile.txt
                   1 File(s)        889,586 bytes
                   0 Dir(s)  81,177,538,560 bytes free

    C:\Windows\system32>icacls c:\windows\system32 /restore aclfile.txt
    c:\windows\system32\system32: The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>icacls c:\windows /restore aclfile.txt
    processed file: c:\windows\system32
    c:\windows\system32\0409: Access is denied.
    Successfully processed 1 files; Failed processing 1 files


    rebooting

    OK – scratch that idea :(
     
    Please open regedit and navigate to the  HKLM\system\current control set\services\sppsvc Key
    Highlight it, right-click  on it and select Export
    call the file ‘pabx sppsvc.txt’ and save it – then email it to me at
    ngsATcrashfixpcDOTcoDOTuk
    (make the obvious changes)
    I’ll take a look at that and see what I can see
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 9, 2011 8:21 PM
    Moderator
  • ok, on its way....
    Tuesday, August 9, 2011 8:47 PM
  • "pabx" wrote in message news:cb5ca90c-b1e1-4fff-aaef-4fe1005f46ab...
    ok, on its way....
     
    Nothing here yet?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 10, 2011 12:04 AM
    Moderator
  • got to me at 21:48;  trying again from different email

    Peter

    Wednesday, August 10, 2011 9:59 AM
  • my mistake - missed pc from your id.  Resent just now

    Peter

    Wednesday, August 10, 2011 11:58 AM
  • "pabx" wrote in message news:dfd90fe7-3045-454f-ad35-05e1e8dad9f2...

    my mistake - missed pc from your id.  Resent just now

    Peter

    OK – got it this time :)
    Unfortunately there’s no problem with it that I can see, so I think I’m going to have to admit defeat on this one
    Unless Darin has any other suggestions, it’s time to consider either a reinstall or going to MS WGA Support.
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, August 10, 2011 8:36 PM
    Wednesday, August 10, 2011 12:44 PM
    Moderator
  • Ha, Microsoft as helpful as ever on that page

    Contact Your Computer Manufacturer
    If your Microsoft product was installed on your computer when you purchased it (i.e. OEM software), contact your computer manufacturer for technical support.

     

    Looks like a reinstal then ....  and/or report PC world as counterfeiters!

     

    Noel, many thanks for all the effort you've put into this.

    Wednesday, August 10, 2011 1:40 PM
  • "pabx" wrote in message news:c746c13b-3e43-47e2-8ea2-18b2f23214d0...

    Ha, Microsoft as helpful as ever on that page

    Contact Your Computer Manufacturer
    If your Microsoft product was installed on your computer when you purchased it (i.e. OEM software), contact your computer manufacturer for technical support.

     

    Looks like a reinstal then ....  and/or report PC world as counterfeiters!

     

    Noel, many thanks for all the effort you've put into this.

    If you can borrow a Retail disk with integrated SP1, you should be able to do a repair install without losing data.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Apismel Thursday, August 11, 2011 5:23 PM
    • Unproposed as answer by Apismel Thursday, August 11, 2011 5:23 PM
    • Marked as answer by pabx Friday, August 12, 2011 9:33 AM
    Thursday, August 11, 2011 7:32 AM
    Moderator
  • This problem happened to me ten minutes ago. I turned on the machine, logged in, the screen turned black with the message "this copy of windows 7 is not genuine". I had not seen this error before, but I knew that my copy was genuine because I am running windows 7 ultimate purchased on CD from Amazon.co.uk (not a third party reseller) just three months ago. So my immediate thought was to insert my installation CD and "do nothing" (ie do not do a re-install). My hope was that if operating system files had been corrupted, windows would copy them from the CD and sort itself out. It turns out that this was the right thing to do. Immediatly, I could hear it reading the CD (hear the cd spinning) and less than one minute later, my windows desktop re-appeared and the offending message disappeard. For good measure I opened a command window and typed "slui.exe" which brings up the windows validation program and the program reported that my copy was valid. Then I went online to see if this was a commond problem and found your post - hence I decided to share my experience. So I guess the thing is to insert a genuine installtion disc if you have one.
    • Proposed as answer by Apismel Thursday, August 11, 2011 5:36 PM
    Thursday, August 11, 2011 5:35 PM
  • thanks Noel. An thanks again fro all your help through this.

    Started simple restore from Acer recovery disks around 5pm.  Which failed, worryingly!

    Back to full operating system restore around 8pm.  Fortunately my Acer system keeps user files on a pre-partitioned drive (had backed up anyway) and has a big warning to create 3 complete system restore DVDs on first set up which I had done.   Windows re-appeared at around 11pm.   First thing this am started ok just a case of reloading everything - including 70 odd windows updates and no sign of THAT message.

    Office stuff came up ok, and ohter software once I could remember passwords and validation codes; windows live recovery of contacts is very poor but outlook ok as I'd been able to create pst backup folders.

    Apismel, thanks for your input; will remember for next time but I think my system was too far gone and I have restore disks from the OEM preload rather than an installation DVD.

    Why does it feel like another Redmond scam?

    Thursday, August 11, 2011 6:15 PM
  • A thought for the future: Use Disc cloning software (this is my preferred method of backing up). 

    Truth be known, if my installation disc had not fixed it right away, I would have been fine (for I clone my laptop hard disc once a week using Acronis True Image 2011 disc cloning utility).

    The solution to any major problems for me then is to swap my current laptop hard disc with the clone. I had to do this twice in the past few years and it is a nifty thing!

     If you have a recent clone, then you just swap your HHD with the clone and in two minutes you are "back in business" as though nothing had happened! Acronis true image is worth getting for this feature and also because you can clone unto a larger disk and instantly give yourself a HDD upgrade (ie more storage without having to re-install anything). I can tell you that both of these feature work effortlessly with the Acronis software and I view them as almost "life saving". Do try it: http://www.acronis.co.uk/promo/ATIH2011/ATI-ALL/index.html?source=uk_googleATI_b&ad=ati&c=12558209632&k=acronis%20true%20image%20home%202011%20review&gclid=CPnxyuvux6oCFcFP4Qod5yXFzw 

    Thursday, August 11, 2011 6:26 PM
  • yes, thanks, have used a similar technique on laptop but hadn't thought of trying with the desktop drives
    Friday, August 12, 2011 9:36 AM
  • One Catch: When cloning with Windows 7 be sure to set your power settings to never turn off your PC - ie never hibernate (this can interrupt the cloning process). This problem does not happen on Windows XP with Acronis software, but it caught me out when I first tried cloning on Windows 7. I found the answer here: http://forum.acronis.com/forum/5569 (shows that many people get caught out with this power problem under Windows 7). Also, the clone will be an exact copy of your drive and partitions and and will be bootable. Alfter the cloning proceess you must remove the clone from your USB port before rebooting otherwise Windows 7 will be confused by which drive to boot from, and will stop one of your drives (iether the clone or your internal drive) from being bootable.  This also happens when re-using a drive that has a previous copy of my system. When Acronis reboots to start the cloning, windows might be confused about which drive to boot from, so the thing is to delete the partitions on the previous copy before starting the cloning process (then all will go smoothly). More details here - see the bit about NT Signature: http://kb.acronis.com/content/6323 . My recovery process when problems happen is to swap internal drive with recent clone, then wipe the old internal drive, then clone back unto the old internal drive (well only if the old internal drive does not have a physical error and my problem was some kind of software/operating sytem error). This means that I only need to have two HDD's not lots!
    Friday, August 12, 2011 2:23 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4ab
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {D8319D37-C513-49AB-95EF-3D91B8EE3C3D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\MSR\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D8319D37-C513-49AB-95EF-3D91B8EE3C3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-702110941-2219046936-4044300941</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5030                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20100913000000.000000+000</Date></BIOS><HWID>08503307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65276</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7601.0000-2832011
    Installation ID: 002852596585165704715055293750731792149475979555904422
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 20-Oct-11 12:37:53 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:15:2011 11:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAJJSgV/ImWJCYatKG/j4OOPFLnsvQ7dw7Rso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   HPQOEM  SLIC-MPC
      OSFR   DELL    WN09  
      SSDT   PmRef  CpuPm

     

    Wednesday, October 19, 2011 7:08 PM
  • Please repost rour report in your OWN NEW thread - this avoids confusion for all
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 19, 2011 7:18 PM
    Moderator